Pulse Europe is the largest Customer Success event in Europe, taking place in the heart of London on the 28th and 29th of November. Now in its third year, we anticipate over 900 customer success professionals in attendance. You'll have every opportunity to network with the global Customer Success community, take in the latest best practices, and hear from the Customer Success movement's most brilliant leaders.
You don’t need another session trying to convince you Customer Success is worth the investment. You need hands-on networking, cutting-edge best practices, and the most recent data on trends, tactics, and forecasts.
Get more from your conference than a TED Talk. Our speakers are experienced, knowledgeable, and committed to bringing you engaging, informed perspectives you can’t get in a YouTube video.
There’s no other event in Europe where you’ll have the chance to network with hundreds of Customer Success professionals. We’ve got a plan to help you make lasting connections.
||These are workshop-style sessions that enable the attendee to take an active role in the hands-on exercises and discussion. Each session will be facilitated by a master educator and guest host. Topics will cover customer segmentation, building health scores, proving ROI and more. The workshops will give attendees more time to dive into the details and leave with actionable takeaways.|
||In this track, attendees will discover better ways to collaborate with Sales, Product, Onboarding, Support, and Marketing to deliver a scalable and unified experience to their customers. We will show attendees how to apply CS throughout their entire organization and make it a company-wide priority.|
||From operationalising the customer lifecycle, to improving your EBR and VoC programs, this track will cover a variety of tactics to improve the efficacy and scalability of your CSM team. We'll also cover how to map your strategic objectives to the maturity of your customers, one-to-many outreach, and how to scale CS.|
||This track is purpose built to cover the people and frameworks involved in a CS function. We will cover topics like compensation and org structures, what to consider when building a CS practice, CS as a career path, and the nuances of CS in a channel/partner environment and with limited/no usage data.|
|The Great Debates
||Should CSMs have a quota or not? Should CS live in Sales or Post-Sales? Who should own Customer Marketing? In this new track, we will cover these controversial topics and more! Two people will tactfully argue their side and take in audience questions.|
|Gainsight on Gainsight (GonG)||Ever wondered how Gainsight employees use Gainsight internally for their evolving Customer Success processes, team performance reporting, or account plan development? In this Gainsight-on-Gainsight (GonG) track, you’ll get a peek behind the curtain to see how our operations team and CS managers spend their day using Gainsight to be more efficient and knowledgeable with customer interactions.|
|Success Showcase||These sessions highlight teams that are innovative leaders in Customer Success. Speakers will share how they tackle challenges at their organizations, including leveraging Gainsight’s technology to solve business and customer issues. Sessions will cover the presenters’ team charter, technology stack, implementation journey, and what processes they’ve established to put customers at the center of their business.|
We are proud to present Pulse Academy training at Pulse Europe 2017.
For an additional £200, you can attend Pulse Academy on Monday the 27th of November. In this accelerated classroom-style training, we will cover the core concepts of customer success and meet the objectives of the online Pulse Academy courses. The curriculum is 100% unique for the onsite, in-person experience.
By attending Pulse Academy, you will also get complimentary access to the online courses (a £600 value). Capacity is limited, so don't miss out on the Pulse Academy experience! If you'd like to purchase this as a standalone, the cost is £300.