This eBook will guide you through 10 steps to consider before you buy a Customer Success platform. The lessons in this book will ensure a smooth implementation and huge ROI on your purchase.
Discover the 10 Critical Steps before you purchase a Customer Success Platform. These valuable lessons are curated directly from Nick Mehta, CEO of Gainsight, from his conversations with hundreds of customes who have purchased, implements, and generated huge returns through Customer Success inititatives in their businesses.
- Step 1: Define the objectives of the Customer Success team
- Step 2: Determine your company segmentation model
- Step 3: Who are the key owners of the system?