Case Study: Multinational Software & IT Business Image

Case Study: Multinational Software & IT Business

Multinational Software & IT Business Gets Proactive in Risk Escalation, Improves Overall Health of Accounts

This Multinational Software & IT Business used the Gainsight Elements framework to advance their Customer Success Maturity. This case study focuses on their adaptation of the Risk Escalation Element, which was customized from Gainsight’s prescriptive approach to address the specific needs of the company.

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