Case Study: Online Employment Website Image

Case Study: Online Employment Website

Online Employment Website Builds A New Home for CSMs and a Single View of Their Customers

The Online Employment Website featured in this case study covers every stage of human capital management for companies around the world. They had multiple systems and fragmented customer information that was hindering their ability to deliver business outcomes. It was too time-consuming to gather information from the disparate sources and they had no way of understanding data holistically. In this case study, you’ll learn how this company used Gainsight to:

  • Combine data from all their systems into a single source of truth for customer information
  • Significantly reduce CSM prep time for meetings
  • Give CSMs the opportunity to focus their time and energy on delivering and demonstrating value
  • Measure and score customer health and trigger responses based on risk factors