The Customer Success Benchmark Report is Gainsight’s on-going analysis of the trends and best-practices of the Customer Success Industry. This eBook summarizes the data collected from industry leaders and focuses on the operational strategies they've deployed to drive Customer Success.
In this eBook, we reveal the findings from our first benchmark report, The Customer Success Benchmark Report: A Focus on Operational Strategy to Drive Customer Success. Discover exactly how the customer-facing organization changes over time, why driving scale through 1:many outreach in your coverage model is key, and why the key to continued optimization lies in analytics.
- What do CSM organizations of different sizes and scale look like?
- How does the core focus of a CSM shift as a company grows ARR?
- What are the most prevalent customer segmentation techniques?