RESOURCES
Ideas to Inspire Your Next Big Win
Unlock the Power of Gen AI in Customer Success with Our Exclusive Ebook!
Discover the future of Customer Success with our comprehensive guide: "The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024." In today's fast-paced…
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2024 Market Guide for B2B Customer Community Platforms
2024 Gartner Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, "Community management is an…
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The Business Case for Digital Customer Education
Say goodbye to endless PDFs and time-consuming one-to-one sessions. Welcome to a new era of learning, where convenience meets effectiveness. Discover the transformative impact of…
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10 Steps to Community Success in B2B Software
Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…
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Shantan Reddy on AI’s Everyday Magic
Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI…
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Meenal Shukla Celebrates AI as a Human Partner
Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement.…
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Ophir Sweiry’s Vision of an AI-Powered 3D Future
Ophir Sweiry, Gainsight's visionary VP of Product Design, is ready to take us from flat screens to the dynamic realms of 3D. With a dash…
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Denise Stokowski on AI as the Great Simplifier
Denise Stokowski, Gainsight's SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…
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Karl Mosgofian on the Democratization of Data Insights
Gainsight’s CIO Karl Mosgofian is excited about breaking down the barriers to data accessibility. By introducing natural language interfaces, Karl sees a future where insightful…
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Nick Mehta on the Imperative of AI Adoption
Nick Mehta, Gainsight's CEO, draws a bold parallel between AI adoption and the automotive revolution. With AI, it’s not just about keeping pace; it’s about…
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Customer Education ROI Calculator
It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…
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Foundations of Customer Success: The Manual for an Impactful CSM
Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year.
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Getting Started with Customer Success: The Essential(s) Kit – NA
From building an empowered team to crafting a tailored customer health score, this ebook equips you with the essential knowledge and tools needed to excel…
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Getting Started with Customer Success: The Essential(s) Kit – EMEA
From building an empowered team to crafting a tailored customer health score, this ebook equips you with the essential knowledge and tools needed to excel…
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How To Speak CFO: Real-World Tips for Communicating the ROI
This ebook reveals essential "language lessons" to bridge the gap between your CS team and CFO.
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Sniffing Out Risk and What To Do About It
Delve deep into the strategies and techniques you need to navigate the complex landscape of customer risk mitigation.
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Make Community-building Your Ultimate Business Growth Strategy
Learn why community development does not need to be expensive, arduous, or time-consuming, and how to integrate your community into the heart of your customer…
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The State of AI in Customer Success, 2023 Report
In this report we’ll share the thoughts of more than 400 companies throughout North America across a wide range of company sizes, annual contract values,…
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Customer Onboarding Template
Wow your customers from day 1 with this quick-and-easy, step-by-step guide to educate customers during onboarding.
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Gainsight Customer Education Templates
Use this training manual template, video production checklist, and course creation template to help you develop impactful Customer Education programs with ease.
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The Complete LMS Buying Guide
Having the right Learning Management System (LMS) in place will help your customers reach their goals and expand their use of your product. Use this…
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