We’re thrilled to announce that, for the second year in a row, G2 Crowd has recognized Gainsight as a Leader in their Grid Report for Customer Success.
The Spring 2018 Customer Success Grid Report provides a unique analysis of Customer Success solutions that “represents the democratic voice of real software users, rather than the subjective opinion of one analyst.” This robust piece of research material should be read by anyone evaluating a Customer Success solution.
G2 Crowd’s scoring methodology blends data from user reviews and a vendor’s market presence, taking into account their social impact and market share, to generate the results for their Grid Report. Once scored, a vendor falls into one of four categories: Leader, High Performer, Contender, or Niche player. Gainsight is the only Customer Success platform to have earned the position of “Leader” since the Customer Success Grid’s inception in 2017. Along with the Grid, this report also includes in-depth product profiles for all 18 of the featured companies. Learn exactly how each company received their score, their highest and lowest-rated features, satisfaction ratings, and more. Download this report to get:
- The G2 Crowd Grid visual
- A deep dive into the methodology behind the scoring process
- The Grid scores that determined each vendor’s placement
- Product profiles for all 18 featured vendors
- Side-by-side feature comparison
- Additional data including customer segments, ROI, and more