G2 Crowd Grid for Customer Success (Spring 2019) Image

G2 Crowd Grid for Customer Success (Spring 2019)

We're so proud to share the Spring 2019 G2 Crowd Grid for Customer Success, in which Gainsight has been recognized as a “Leader” for the fourth straight time.

This is incredibly meaningful for us, as it's 100% the result of our customers taking the time to post about their experience using our software. We obviously care deeply about customer success, and to be validated by them in this document is incredibly fulfilling.

But as meaningful as it is to Gainsight, it could be even more important for companies in the market for a customer success platform. It's a proprietary, aggregate ranking of blended data from user reviews and a vendor’s market presence, taking into account their social impact and market share. All reviews are verified by G2 Crowd, and they stand by the accuracy and insight of the data. Once scored, a vendor falls into one of four categories: Leader, High Performer, Contender, or Niche player.

You'll learn exactly what to expect from Gainsight as well as every other major vendor in the customer success category. You'll learn the real strengths, weaknesses, and pain points from a detailed analysis from people closest to each software—people without a stake in those software companies' success. Download this report to get:

  • The Spring 2019 G2 Crowd Grid visual
  • A deep dive into the methodology behind the scoring process
  • The Grid scores that determined each vendor’s placement
  • Side-by-side feature comparison
  • Additional data including customer segments, ROI, and more
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