When evaluating software, the vendor you choose is as important as the product.
A product could seem well-equipped for the job and carry the features you’re looking for, but if your vendor is not willing to invest the time to make sure you actually get value, what’s the point? This brings up a new list of questions to consider: Is working with this vendor going to be difficult? How efficient is their Support team? Are their current customers happy?
We’re excited to announce that Gainsight has been ranked the highest-scoring customer success software vendor in the G2 Crowd Grid Mid-Market Relationship Index for Customer Success. G2 Crowd’s proprietary algorithm factors in real-user satisfaction ratings to simplify the vendor relationship evaluation process. If you’re in the market for a customer success solution, the G2 Crowd Grid Mid-Market Relationship Index for Customer Success is a must-have evaluation resource.
Why should you download the Relationship Index?
- The data is based on unbiased peer reviews from real users
- Relationship Scores make comparing vendors quick and easy
- Categories like, “Ease of Business,” “Likely to Recommend,” and “Quality of Support” help you to drill down into what’s important to you