This User Group Guide reveals the groups at Information Services and Market Research companies that can greatly benefit from engaging in Customer Success practices. The Guide also highlights the key Gainsight features that these user groups can leverage in order to increase their day-to-day productivity and maximize their customers’ lifetime value.
As Information Services and Market Research companies can have complex organization structures, determining how Customer Success can play a role within these companies can be difficult. That is why understanding the user groups that directly benefit from Customer Success practices is extremely important in identifying the value it can add to your business.
- Which user groups benefit the most from Customer Success practices?
- How does Gainsight add value to these user groups?
- Which core Gainsight features can be leveraged by these user groups?