UPDATED This ebook, written by Gainsight’s CEO Nick Mehta, reveals how he uses Gainsight daily to make data-driven, customer-centric decisions. Learn how to get a consistent, fact-based view of your customer base.
Idle and uninformed opinions lead to endless debate, delays in decision-making and poor choices. It doesn’t have to be that way anymore – we are all flooded with data. In this ebook, Nick Mehta explains exactly how he uses Gainsight to make his customer-driven interactions (internally and externally) as fact-based as possible. He provides a typical week-in-the-life, including detailed screenshots of the various reports he’s adopted.
- How are we trending overall in customer health?
- How can you quickly and thoroughly prep for a client meeting?
- What reports should you share with the Board, the CCO, or Product team?