You don't make business decisions worth thousands of dollars without a rock solid business case. The higher the costs, the higher the ROI needs to be—and that ROI needs to be reliably predictable. This sample business case PowerPoint Deck is a real-world, anonymized impact study from Gainsight Director of Strategy Scott Golden.
This sample business case will give you a behind-the-scenes look at what sort of data and results should be available from any Customer Success platform vendor during a procurement process. This slide deck includes:
- Customer Success maturity assessment results
- Improvement recommendations across five categories of maturity
- Detailed targets and estimates for improvement across Key Performance Indicators (KPIs)
- Impact ranges expressed in concrete percentages and figures
- Long-term (three year) impact assessments
- And more