Sample Business Case for Customer Success Solutions

You don’t make business decisions worth thousands of dollars without a rock solid business case. The higher the costs, the higher the ROI needs to be—and that ROI needs to be reliably predictable. This sample business case PowerPoint Deck is a real-world, anonymized impact study from Gainsight Director of Strategy Scott Golden.

Why download?

This sample business case will give you a behind-the-scenes look at what sort of data and results should be available from any Customer Success platform vendor during a procurement process. This slide deck includes:

  • Customer Success maturity assessment results
  • Improvement recommendations across five categories of maturity
  • Detailed targets and estimates for improvement across Key Performance Indicators (KPIs)
  • Impact ranges expressed in concrete percentages and figures
  • Long-term (three year) impact assessments
  • And more