Gainsight MCP connects customer context to Claude, ChatGPT, and other LLMs to deliver accurate answers and take meaningful action.
Access the report to see why Forrester named Gainsight a Leader in the latest Forrester Wave™ for Customer Success Platforms.
Explore how AI and Agentic systems are reshaping the way leading companies drive growth and serve their customers.
Traditional programs miss critical warning signs, leaving you blindsided by churn. But what does that really mean for you? Use our calculator to see how…
It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…
Cost of Retention shows the amount spent on retention per customer on an annual basis. It’s important to keep in mind that when entering the…
Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on…
Logo Retention is the ratio of renewed contracts to the amount of contracts with the potential to be renewed. This metric shows retention in terms…
How much are you expanding your existing customer base through upsell and cross-sell year-over-year or month-over-month? As a function of the Cost of Acquisition (CAC),…
This is the total value of contracts renewed minus contracts churned. The key difference between this number and Net Renewal Rate is that it does…
This is the total value of contracts renewed and expanded, whether through upsell or cross-sell, minus contract value churned (includes down-sells). It’s the most fundamental…
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Find out how an investment in Gainsight can drive a measurable impact in annual recurring revenue and overall enterprise value over a 5-year period.
