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Posts
- 2 Fast 2 Innovative: Recap of the Day 2 Pulse Everywhere Keynote Session
- All the Feels – Unveiling the Future of Customer Success and Journey Management at Pulse Everywhere
- 10 Takeaways from Our Day 1 Pulse Everywhere Keynotes
- How To Measure Product Adoption Using Product Analytics
- In-Product Experiences That Drive Adoption, Onboarding, and Retention
- The Role of Product Manager Versus a Project Manager
- How Anodot Went From High-Touch to Tech-Touch And Preserved a Fantastic Experience
- Successful Tech-Touch Onboarding In Three Steps With Gainsight PX
- Why This Global Disruption Is A Catalyst To Product-Led Growth
- 3 Tips for Onboarding New Users Quickly in a Crisis
- Healthcare Edition: How to Get Information to Your Users Quickly
- Your Customer Success Silos Are Killing Your Customer Experience
- The Secret Ingredient for a Successful Product Launch
- How To Improve Your Customer Admin Relationships
- 5 Product Adoption Challenges and How to Solve Them
- How To Boost End-User Adoption Using Gamification
- 5 Ways Gainsight Uses Gainsight to Drive Expansion Sales
- 3 Things CROs Do to Double Down on Expansion During a Downturn
- A New Inbound Approach To Customer Success
- What’s in it for the Advocate? The Customer Marketing Dilemma
- How We Drive Advocacy at Gainsight
- 3 Ways to Drive More Upsells that Every CSM Needs to Know
- Strengthen and Leverage your Company’s Best Resource: Customer Advocates
- New “Growth” Module Helps Sales Drive Renewals and Upsells
- The Ultimate List of Customer Success Resources For 2022
- Ultimate Guide to Customer Success Org Structures
- Leverage Advanced Analytics to Uplevel Your CS Strategy
- Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence
- Gainsight Clients Have Higher Growth Rates, Net Retention and Valuation Multiples
- It All Starts with Leadership Alignment
- 5 Ways We Improved Onboarding NPS from +14 to +85 in One Year
- 10 Practical Strategies & Tips for Handling Difficult Customer Conversations
- 6 NDR Tips From Our First Episode of NDR TV
- 8 Dashboards Top-Performing Customer Success Teams Can’t Live Without
- Pulse Everywhere 2021: An Algorithm To Predict Tracks for Success
- How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics
- 10 Ways We Crushed Our Virtual Kickoff
- Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
- When a “Green” Customer Churns: Learnings from Data and Churn Interviews
- CS March Madness: Lessons from Getting to the Final Four That Can Be Applied To Customer Success
- 5 Questions Wall Street Investors Should Ask SaaS CEOs
- 6 Tips for Crushing SaaS Net Dollar Retention Rates in 2021
- Gainsters of Gainsight: Meet Sheridan Collard, Customer Account Manager
- 5 Ways to Be a Better Listener—in Life and in Business
- Using Data To Predict and Prevent Churn
- Tools to Launch An Effective Customer Engagement Strategy At Scale
- Powering Experiences At Scale With Gainsight PX
- Simplify Your Tools to Automate and Scale Customer Retention
- Lessons from GitLab: Implementing Customer Success Operations At Scale
- 10 Reasons To Be Thankful for Gainsight PX
- How Conversica Optimized Their Renewal Management Process Using Gainsight
- Why 2020 Was The Year the Success and Product Stars Aligned
- How to Build Products That Maximize Retention: Lessons from Degreed
- How Gong’s Product Team Creates More Raving Fans
- 3 Reasons Contextual Engagement Matters
- How Google Fuses Intuition With Product Data
- Give Your Team Away: CPO Lessons from Christopher O’Donnell, CPO at Hubspot
- Strategizing Customer Success Spend for 2021: 5 Takeaways From Our Survey On Customer Success Budgeting
- Great CX Starts With a Multi-Channel Approach to Customer Success
- Product Positioning Strategy In Economic Volatility: Lessons From The Obviously Awesome April Dunford
- Product Ease and the Art of Trapeze: CPO Lessons From Shawna Wolverton of Zendesk
- The Number One Quality For Success As A Customer Success Manager
- Lessons From Industry: The Product Conference
- Five Questions to Ask When Creating Your First Tech Touch Customer Segment
- 3 Common Customer Experience Mistakes and How CX Center Can Solve Them
- Uplevel Renewal and Expansion Strategies with New Revenue Optimization Capabilities
- Welcome to the Neighborhood! How To Do a Quick Customer Success Platform Launch
- Take a Peloton Ride with Amy Bunszel, SVP of Design and Creation Products at Autodesk
- 10 Key Points For A Strong Retention Board Presentation
- Pulse Everywhere On-Demand!
- 3 PX Strategies To Give Users A Seamless Product Update Experience
- Spotlight On Valuize
- The Team You Create: Lessons From Joe Theismann
- Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify Event Leads
- Seven Important Questions Every Product Manager Should Ask
- Security Industry Insights: 5 Things We Learned From Security Executives At Our Virtual Campfire
- Through The Lens of PX: How Gainsight’s Customers Double Down on Customer Success During COVID-19
- Customer Strategy Assessment
- The Horizon Experience: 4 Phases to Expanding Your Product Portfolio
- 3 Ways Gainsight PX Drove In-App Engagements for Pulse Everywhere
- 3 Reasons a Customer-Centric Tech Ecosystem isn’t Complete without Community
- Announcing the 2020 GameChanger Award Winners
- 3 Big Lessons We Learned Creating Pulse Everywhere 2020 For 22,000 People
- Pulse Everywhere: Themes And Takeaways From Day 2
- Pulse Everywhere: Themes And Takeaways From Day 1
- 5 Ways To Cut Software Costs And Integrate Your Customer Experience
- 3 Reasons To Invest In Customer Success Technology Now
- 5 Tips To Stay Energized For Pulse Everywhere
- Customer Success and Product Experience – Better Together, Now More Than Ever
- Who Should Own Renewals and Upsells: Sales or Customer Success?
- 5 Questions CFOs Should Be Asking About Churn During COVID-19
- Product Teams: Help Your Company Navigate COVID-19 With This One Simple Process
- Healthcare Edition: How to Solve 3 Unique Communication Challenges in HealthIT
- Changing the Wheels on a Moving Car: 4 Keys to Managing CSM Transitions
- Ask an Expert: The Tools and Tricks Every Remote Product Team Needs
- 5 Human-First Product Management Considerations to Make During COVID-19
- 4 Strategies to Help Close Every Renewal During a Slowdown
- Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs
- 5 Tips To Do More With Less In Customer Success During Covid-19
- How to Provide a High-Touch Product Experience While Social Distancing
- 10 Steps To Minimize SaaS Churn Through A Downturn
- 5 Best Practices For Crisis Communications During COVID-19
- 5 Reasons Why Product Experience Is More Important Now Than Ever
- 5 Tips To Be An Effective CSM Leader In Difficult Times
- 10 Tips For Operating A Virtual Customer Success Organization
- 5 Reasons Why Customer Success Is Existential During A Downturn
- 3 Essential Reports That Will Answer Your Product Usage Questions
- An AMA With Ashvin Vaidyanathan And Ruben Rabago
- The Path To Becoming The Most Important Member Of The Executive Team
- 5 Mistakes That Are Ruining Your Product Experience
- The 5 Most Common Pitfalls In Launching A CSM Team
- 6 Experts Share How They Use Customer Feedback to Build a Better Product
- 10 Product Experience Articles to Add to Your 2020 Reading List
- Top Customer Success Trends To Watch For In 2020
- The Efficiency Crisis In Customer Success
- It’s Not Just About Culture: Industrializing Customer Success
- 5 Strategies The Best Customer Success Orgs Are Rethinking For 2020
- How I’m Using Gainsight To Plan For 2020 With My Board
- 5 Ways To Predict And Prevent Customer Churn
- How To Never Be Surprised By A Customer (Or Prospect) Again
- 10 Resources to Improve Your Customer Retention Strategy
- It Might Be Too Late To Save Your Biggest Customers
- The Ultimate List of Product Management Resources: Books, Blogs, and More
- Measuring B2B CX In SaaS: What Are The Metrics That Matter?
- 5 Considerations For Your B2B CX Program In 2020
- What Is B2B Customer Experience?
- The Importance Of “Importance”
- Why Your B2B Journey Mapping Effort Is Doomed To Fail
- Product Metrics Your Board Members Care About
- 5 Reasons Consumption-Based Customer Success Is Different
- A Guide To Executive Sponsor Change
- The 5 Areas Of Customer Growth You Need To Budget For In 2020
- 3 Lessons I Learned About Product-Led Growth [Interview]
- 5 Lessons I Learned From Superhuman’s Onboarding
- How to Know If Your Product Instrumentation is Out of Date
- How To Know If You’re Prospect-Centric Or Customer-Centric
- 4 Tips For Scaling Customer Experience In B2B
- How I Meet 500+ Customers A Year As A CEO
- How to Forecast Renewals
- What Customer Success Can Learn From Marketing
- How To Unlock Millions Of Dollars In Expansion Using Customer Data
- 5 Key Operational Differences Between Renewals And New Logos
- The Beginner’s Guide to Product-Led Growth Metrics
- 2 Common Customer Relationship Challenges Your Usage Data Can Solve
- How to Make Your Admins Into All-Stars With Gainsight PX
- What Can a Basset Hound Teach You About Your Users?
- How We Use a Paywall to Increase Free Trial Conversions
- Stop Using the Wrong Product Metrics: Unlocking Business Value [Part 2]
- Measuring the Success of Your Product Initiatives With Gainsight PX
- How to Create Targeted In-App Messages with Gainsight PX
- Stop Using the Wrong Product Metrics: Valuable Metrics Framework [Part 1]
- I Read Gainsight’s 345 TrustRadius Reviews. This One Word Jumped Out.
- 6 Strategies to Improve User Onboarding
- Harness Data to Help You Define a Partner Channel Upsell Strategy
- How to Define the First 3-6 Months of a Customer Health Journey
- How Do Customers Actually Use Your Product?
- Is In-App Messaging Unethical?
- Gainsight Free Book Offer
- A Guide To Gainsight’s Pulse 2019 Product Announcements
- 5 Principles of Human-First Products
- What is a Product Roadmap?
- 6 Important Product Management Metrics (And How to Improve Them)
- Melissa Perri Shares the Secrets Behind Successful Products
- The Next Generation of Customer Success Leadership
- 6 Terms to Know Before You Start Product Planning
- How I Use Gainsight PX as a SaaS CEO
- The In-App Engagement Starter Kit
- How to Get Hired as a Customer Success Director
- 9 In-App Messaging Examples That Boost User Engagement
- 3 Customer Success Strategies You Can’t Do Without Powerful Technology
- The World’s Top CS Leaders Are Doing These Four Things
- How to Make Your Product Scientifically Irresistible
- How to Close the Loop With Customer Feedback
- Seven Reasons Why Your Customers Won’t Renew
- 3 Ways to Structure Your Customer Health Score (No Usage Data Required)
- Is Your Product Analytics Tool Missing These Major Moments?
- How to Bring Dead Users Back to Life
- What the Newest Review Data Means for SaaS Companies
- An Improved Prescriptive Framework for Cross-Functional Customer Success
- Product Leaders: Are You Doing This Enough?
- Who Owns Product Experience?
- 4 Ways Product Teams Can Make Customers More Successful
- The Best Way to Boost Your Customer Success Career
- How to Prevent Blind-Side Churn by Identifying and Aligning With Customer Stakeholders
- Why I Moved From Customer Success to Product-led Growth
- Recap: Customer Success at SaaStr
- Who Should Own Renewals?
- 4 Types of Product Analytics You Need to Build a Better Roadmap
- 5 Questions Product Leaders Must Be Able to Answer
- I’ve Answered Hundreds of Customer Success Questions From SaaS CEOs. Here Are the Top Six.
- New Research: Customer Success Is Critical to Growth in the Digital Era
- Why Customer Success Teams Are Using Aptrinsic
- 3 Ways Customer Success Will Evolve as a Growth Engine in 2019
- CSMs: Are they COGS or Sales & Marketing?
- 3 Common Customer Success Mistakes That Data Science Can Prevent
- The Changing Role of IT: A Better Way to Model Your Organization
- Customer Success Blog Posts and Webinars You Can’t Live Without
- How to Go From Glorified Support to True Customer Success
- Gainsight Just Acquired Aptrinsic: Here’s What’s Next
- Does NPS Correlate to Churn?
- How to Put the ‘Executive’ Back in Executive Business Review
- How to Leverage the Voice of Your Customers in an Acquisition
- Correlation vs. Causation in Customer Success
- 3 Ways Churn Is Killing Your Growth
- ‘CSM & Product’ Is the New ‘Sales & Marketing’
- How to Build Human-First Products
- Here’s Why Your Customer Success Strategy Needs Data Science
- So You Want to Build Your Customer Success Platform In-House?
- Servant Leadership: A 4-Step Playbook
- The Hunter/Farmer Business Model Is Dead. Long Live the Builder!
- How to Compensate Your Customer Success Managers
- How to Plan a Budget Your Boss Can’t Say No To
- 3 Reasons Your Customer 360 Strategy Is Stuck in the 90s
- CSM Is the Fastest Growing Job in Australia
- SaaS Strategies for Improving Customer Experience
- Migration Strategy for Digital Transformation
- The Case Against Software Demos
- 3 SaaS Budgeting Mistakes You Can’t Afford to Make
- Data Science Foundations: Defining Primary Data Types
- Synecdoche and SaaS: What Title Should the Customer Success Leader Have?
- 8 Reasons Why Growth-Focused Companies Are Choosing Gainsight Over “Good Enough” Customer Success Solutions
- How To Manage GDPR Compliance Using Technology
- Are You Leaving Revenue on the Table in Support?
- What Is Premier Support and Why Do I Need It?
- The Ins and Outs of Funnel Analysis
- How to Determine Product-Market Fit Using Cohort Retention Analysis
- Settling for a “Good Enough” Customer Success Solution Will Cost You
- Messy Data? Join the Club
- The Right Financial Metric for Customer Success: Gross Retention or Net Retention?
- 6 Ways Customer Success Is Showing up in Non-Tech Companies
- Acquiring Customers Isn’t Enough. Here’s Why You Need to Focus on Retention.
- How to Use This Awesome NPS Calculator
- When, Why, and How Often to Use NPS
- Why I’m Buying Copies of Tien Tzuo’s New Book for All Our Employees
- What is a Customer Retention Rate and How do I Calculate It?
- Mapping a Customer Journey Isn’t About Happiness
- How to Calculate 6 Key Customer Success Metrics
- How to Manage Your Customer Lifecycle From the Customer’s Perspective
- How Gainsight Support Uses Gainsight (And Why You Should, Too)
- Driving Services Success: Pass Me the Ball When the Deal Is Done
- The 5 Pillars for Product Led Growth Using Product Qualified Leads
- 5 Ways to Increase Executive Attendance at Quarterly Business Reviews
- 14 Things We Learned From 800 Survey Responses After Our 5,000 Person Event
- 5 Takeaways From the 2018 G2 Crowd Grid Report for Customer Success
- Gainsight Elements: The Science of Customer Success
- The Brief Moments In Time
- The Customer Success Identity Crisis
- Top 6 Customer Success Metrics for Non-SaaS Businesses
- Boost Enterprise Sales With Leads From Product Trials
- Don’t Forget to Do These Things Before Pulse 2018
- The Surprising Impact of Allocadia’s Customer Health Score Project
- Three Powerful Workflows that Extend the Power of Gainsight
- Meet the First Wave of Pulse 2018 Speakers
- You’re doing it wrong: Art vs. Science in Customer Success
- The Official Chief Customer Officer Welcome Kit
- 4 Reasons You’ll Miss Your Number Without Customer Success
- Top Tips for Product Leaders from the Chief Product Officer of Box Jeetu Patel
- 7 Customer Success Trends to Watch in 2018
- How to Design Your Product for Growth
- 15 Last-Minute Gifts to Send Your Favorite CSM
- How the Best Customer Success Pros Set the Tone for Next Year
- Why Product Qualified Leads are Rapidly Being Adopted in SaaS
- Using Gainsight to Drive Customer Success Across the Company
- Leaving Las Vegas: 6 Takeaways from Technology Services World
- Journey to Services Success
- How to Solve the 3 Biggest Challenges in Cybersecurity Customer Success
- 3 Critical Steps for Aligning Sales to Customer Success
- Digital Marketing Platform Company Drives 20% Increase in Retention Using Gainsight for Channel Partner Success
- Don’t Let Perfect CRM Data Be the Enemy of Good Customer Success
- How to Boost Your Sales Outreach with Customer Marketing
- Why 10 Growth-Stage Companies Scaled out of Their Existing CSM Platform and Moved to Gainsight
- 12 Customer Success trends transforming the Private Equity landscape
- The CEO’s Guide to Under-budgeting for Customer Success and Destroying Shareholder Value in the Process
- How to Map the Customer Journey with Engagement Models
- How Gainsight Enables Customer Success in On-Premise Companies
- Managing Your Cockpit Effectively
- Scaling Your Customer Experience Program (Without Sacrificing the Experience)
- Why CEOs Should Take Ownership of Customer Success
- Turning 40: Vulnerability and Vanilla Ice
- How We Built Our India Customer Success Team
- The Chief Revenue Officer’s Guide to Customer Success: Revenue Growth in the Helix
- How Our CSMs Live in Gainsight
- The cost of making the wrong tech decision
- We need to talk about what I did in the server room
- How We Drive Success with High-Touch Customers Using Gainsight
- Why your team members are your clients, too
- Why You Need Customer Success Early
- How We Work With Our Product Team
- How We Track the ROI of Our CS Team
- 5 Ways to Be a Brand Ambassador in Customer Success
- Customer Success is a Single Digit Hire
- CLTV Isn’t the Whole Story: Don’t Shortchange Second Order Revenue
- Is Private Equity Eating the (SaaS) World? What PE Consolidation Means for SaaS CEOs
- Why NPS is the most important indicator of your company’s success
- How to Think About Scaling Your Customer Success Team
- Are you sure you’re ready for a Customer Success platform?
- Tales of Groc: Customer Success Caveman – Chapter 7
- Why Gainsight is my Personal Assistant
- How to write a case study like a storyteller
- How to Define Your Customer Success Organizational Charter
- Tales of Groc: Customer Success Caveman – Chapter 6
- The Guide to Etiquette in Customer Interactions
- Understanding the Customer Advocate Ecosystem in a Customer Success World
- Tales of Groc: Customer Success Caveman – Chapter 5
- The Problem with ‘Activation’, ‘Engagement’, and Talking about Customer Success like a Robot
- 10 Questions CEOs Should Ask Their CCOs
- What to Do When a Customer Churns
- Tales of Groc: Customer Success Caveman – Chapter 2
- How To Turn Regional Challenges In EMEA Into Advantages
- Tales of Groc: Customer Success Caveman – Chapter 1
- Why Your Customer Success Team Needs Real Sales Training
- Word of Mouth has nothing to do with luck
- The ideal CEO for the Customer Success Age
- When do you fire a CSM?
- Manager Training: How to Be a Great Manager of CSMs
- How We Reorganized Our Entire Post-Sales Organization to Drive Customer Success
- Customer Success Team Planning & Cost Benchmarks
- How to Hire a CSM because 1960s Batman isn’t Real
- How Customer Segmentation Can Save Your Sanity AND Drive Consistent Growth
- 3 Alternate Benefits of Client Success Often Overlooked
- SWOT’s the deal with Customer Success?
- The ROI of Customer Success
- 10 Ways We Engage with Execs at Our Customers
- Bring back your personal voice with Gainsight for RingCentral
- How do you Account for the Costs of a Customer Success Team?
- How Gainsight Uses Customer Feedback to Drive Product Development
- To Charge or Not to Charge, Now THAT is the Question
- Top 23 Customer Success “Tips of the Day” from 2015
- New Year, New Sponsors
- Creating a Job Description: Director of Customer Success
- 7 Tips to Run An Effective Customer Advisory Board
- Realigning and Re-setting Customer Expectations: When and How to be Ready.
- 10 Charts for Your Board Meeting
- Winning in Open Source with Customer Success
- Incorporate your Services Team into your Customer Success Strategy
- Guide and Grow your Customers with Success Plans
- How Buyer Intelligence and Customer Success Work Hand in Hand at BlackBaud
- Customer Success Managers and Sales Representatives: Heroes on a Journey
- Creating Customer Success through Customer Feedback
- CoPilot vs. Marketing Automation
- Get Strategic with SWOT Analysis
- State of the Union: Customer Success in Europe
- 8 Customer Success Takeaways from the 2015 Pacific Crest SaaS CEO Survey
- Understanding the Buyer As a Hero: What It Takes
- Building a Successful CSM Model; How to Attract, Maintain & Grow the Best CSMs
- The Ten Laws of Customer Success
- The Customer Success Guide to Dreamforce
- Creating a Customer Gift Experience that Wows (and Helps you Win)
- Churn is Psychological; Here is how to Defeat it.
- How Gainsight Built Customer Success into our Onboarding Process
- Information Services, the Subscription Economy, and the Value of Customer Success
- Is Your Startup The New England Patriots? And Are You Tom Brady?*
- Why Implementing Enterprise Software is Hard
- Customer Success Starts with User Success
- Approaching the Customer Success “Tipping Point”
- Tackling Excessive Churn For Better NDR
- Have You Ever Had A Green Customer Churn? – Webinar Recap
- Retention Attention: Metrics and Best Practices That Up Your Retention Game
- Stakeholder Alignment: 3 Tips to Manage Stakeholder Relationships and Improve Retention
- Managing Churn in SaaS Business With A Focus On Customer Success
- Going Back to Offense: 6 Things We Learned from Our Second COVID-19 SaaS Retention Survey
- 3 EdTech Trends to Consider When Creating Next Years Business Strategy
- 4 Step Playbook for Establishing A New Normal With Customers
- 5 Reasons COVID-19 Changes SaaS Forever
- How to Prepare Your Product for Use in Isolation
- Healthcare Edition: Success Stories From The Field
- Healthcare Edition: 3 Reasons Why Customer Success Is Existential Right Now
- 5 Positive Things SaaS CEOs And Leaders Should Do To Get Through COVID-19
- How to Collaborate between Customer Success and Product Teams to Ensure a Successful Product Launch
- How We Decreased Time to Value At Gainsight By 66%
- The End of Pre-sales (and Post-sales Too)
- 5 Step Playbook for Nailing Pre to Post-sales Outcomes Handoff
- Aligning with Partners On Customer Success
- The Simple Truth: 7 CS Leaders Share When and Why They Chose Gainsight
- How Gainsight Redesigned the Customer Health Score for One of Its Products
- Our Top Takeaways From The Gartner 2021 Market Guide for Customer Success Management Platforms
- Customer Visibility Drives Success For Plex Systems
- 3 Important Trends From the 2022 CS Index and Why It’s Important to Your Business
- CS Careers and Compensation Skyrocket in 2021
- Net Revenue Retention Drives Market Cap
- 7 Takeaways from CCO Organizational Structure Survey
- Is This the End of Customer Success Software as We Know It?
- 5 Things I’ve Learned From Making 200+ Customer Success Career Intros
- Eight Trends from East Coast CCOs
- Even With Stock Market Downturn, Net Revenue Retention Still = Valuation
- Why Is NRR Your Most Important Growth Metric?
- 8 Things I Learned from Dave Kellogg About Net Dollar Retention
- Why Scale and Efficiency are Important For Your Business
- Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
- GameChanger Playbook Series—The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift
- Looking to Measure Performance? Here Are the Product Management KPIs You Can’t Miss
- Easy Does It: How We Simplified Gainsight in 5 Essentials Ways
- How We Simplified the Admin Experience in Customer 360
- 5 Ways the 10 New Laws of Customer Success Add Value
- 5 Steps to Evolve Newly Formed Enterprise Customer Success Teams
- Why Bridging the SaaS User-Buyer Divide Is Key to Improving Customer Retention
- Top 7 Insights from CS Unplugged: Enterprise Edition
- The Art of Scaling Customer Success
- All About Leveling Up your Customer Success Game
- Enterprise CS 501: Optimize and Scale the Impact of CS
- 6 Ways to Start Loving Your Internal QBRs
- Enterprise CS 401: Mature Your Foundational CS Strategies
- Top 3 CS Trends We’re Paying Attention to Right Now
- Enterprise CS 301: Measure Business Impact the Right Way
- Enterprise CS 201: Customer Success for Multi-Product Growth
- The 4 Types of Data You Must Include in Your Customer 360 Health Tracking
- 6 Steps to Launching Your Customer Health Dashboard
- Selling the Value of CS Internally: The Lessons Learned by Ian Anis of Tableau
- Enterprise CS 101: Establishing Customer Success Quickly
- 5 Ways Chief Customer Officers Can Drive Net Revenue Retention
- 10 VCs Who Are Doubling Down on Customer Success
- How To Score Customer Health
- Is Your Company Serious About Customer Success? Here’s How to Find Out
- Critical Insights to the CS Culture, Career, and the CCO Role Revealed in the 2021 Game Changer Podcasts
- Optimizing the Customer Journey with Digital CS Metrics
- Megatrend: Customer Success and Product Are Better Together
- 5 Things We Learned About Digital Customer Success from Sitecore
- Functional Roles of Customer Success
- Can You Introduce CS During Hyper-Growth? Absolutely!
- What Peloton Can Teach Us About Community and Customer Success
- 7 Reasons Why Chief Customer Officers Need To (Eventually) Own Revenue
- 3 Steps to Get Started with the 10 New Laws of Customer Success
- New AI-Powered Capabilities to Shift Your Product-Led Growth Strategies Into Overdrive
- 6 Takeaways From Pulse CxO Summit
- Why (Nearly) Every SaaS Company Should Have A Chief Customer Officer
- 3 Most Important Questions We Heard at TSW 2021
- 5 Steps to Secure the Right Budget for a Well-Resourced Customer Success Team
- The Evolution of Customer Success
- CS 2021: Making Customer Success Less “Squishy” [CS BOD Slide Pack Template]
- Customer Success & Channel Partner Success
- Top 10 Tips for Strategic Accounts
- Welcome Home: Introducing Your All-New CSM Experience with Gainsight Home
- Customer Success & Marketing Success
- Customer Success for Board and Shareholder Success
- Customer Success & Teammate Success
- How to Build a Scalable User Onboarding Process
- Customer Success for Sales Success
- Driving a Unified Experience with Your Customer Success Team
- 2020: The Last Stand for Legacy Technology Vendors
- 3 Ways EdTech Can Adapt Their CS Strategy To The “New Normal”
- Learnings from SaaStr: 7 Things CS Can Learn From Founder Pitch Strategies
- EdTech Series: 3 Ways Customer Success Can Help EdTech Companies Thrive
- Gainsight Introduces Two New Productivity Integrations to Streamline CSM Workflows
- What Type of CSM are You? Take the Customer Success Personality Quiz!
- 5 Stages of CEO Acceptance of Customer Success
- What If There Were No CSMs?
- 8 Things I Learned About CS and Channel Partners
- 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
- How Gainsight Uses An Outcomes Based Framework to Drive NDR
- 8 Things Whitney Houston Taught Me About Category Creation
- How PTC Drives Success with CS Operations
- 10 Things We Learned About Customer Success in 2020
- How To Close The Consumption Gap?
- Change the Game in 5 Minutes: Erin Siemens Shares CS Insights at ADP
- GameChanger Playbook Series—Customer Visionaries: How ADP’s GameChangers Get a Complete Picture
- Spotlight on ServiceChannel: Lessons As They Garner A 50% NPS Response Rate
- 5 Ways to Become a Human-first CSM
- Renew Your Reseller Strategy With Customer Success
- How Commvault Transformed From Reactive Support To Proactive Customer Success
- Fast Forward Outcomes Through The Essentials Accelerator
- Geoffrey Moore Applies His Four Zones to Customer Success
- The Who, What and When For CS Operational Success
- Building the Foundation for Customer Visibility with Usage Data and Health Scoring
- Why Visibility Is the Foundation for Customer Success
- Questions (+ Answers) For Launching A CS Ops Team
- Career Stories From Five Gainsight Administrators
- A Day in the Life: 3 Gainsight Admins Give A Glimpse Into Their Role
- The Evolution of CS Operations
- 5 Qualities You Need to Be a Great CS Ops Leader
- How CS Ops Drives Market Valuation
- Success in CS Operations: An Inside Look at How Okta Drives Results
- Customer Success by Product Design: A New Collaboration Process for Human-First Companies
- Inside Gainsight’s Design Process
- The Gainsight Horizon Experience: Simple, Intuitive, and Beautiful
- 10 Gainsight Updates That Are Setting the Bar for Customer Success Platforms in 2020
- 5 Things We Learned In the New G2 Crowd Grid for Customer Success
- Perfect Data Is a Myth. Waiting to Get Technology Is a Mistake
- 3 Takeaways from Surveying SaaS Investors About the Downturn
- What the SaaS Collapse Means for Every Leader
- How Netflix Can Avoid Blockbustering Itself
- 5 Reasons High Inflation Makes Customer-Centricity More Important Than Ever
- What My Mom And Ted Lasso Taught Me About Leadership
- Nick Mehta Joins the 20VC Podcast with Harry Stebbings
- So You’ve Raised a SaaS Mega Round: Now What?
- 6 Things I Learned About PLG and Customer Success
- CS = (Long-term) Sales
- 6 Learnings After 60 Days With Vista
- How an Entrepreneurial Spirit Led Anand Chandrasekaran to CPO
- Passion for Product and “The Boss” Led Lee Weiner, Chief Innovation Officer at Rapid7 to the Top
- CPO of Zuora, Chris Battles Shares How to Bridge into the Field of Product
- 8 Things I Learned from Our Vista Announcement
- The Infinite Game of Customer Success: Why Gainsight Partnered With Vista
- Backstreet Boys, Zork, and Product Strategy
- I Took 1 Million Steps to Stay Positive Through Zoom Quarantine
- 5 Things I Do to Stay On Top of Our 700+ Clients As CEO
- 5 Things I Learned From Discussing Customer Success With 5 Public Company Exec Teams
- Pulse CxO Summit 2020: From The Cape To Everywhere
- The World Needs Human-first CEOs, Not War-time CEOs
- The Hardest Questions SaaS CEOs and Leaders Have to Face Now
- 4 Strategic Steps To Delivering A New Product Experience At Enterprise Scale
- Pulse Everywhere: The Biggest Product Announcements Ever From Gainsight
- Pulse Everywhere: 21,000 People Together At My Home
- The CEO’s Guide to Measuring Your Customers
- Key Takeaways from TSIA, Gainsight, and ServiceSource’s Executive Symposium
- Achieving Alignment: Enabling Customer Success Centricity Within Your Organization
- Two Big Reasons To Operationalize The Sales to Customer Success Handoff
- Essential Considerations For Your First Customer Scorecard
- NRR, CRO, VIP & What It All Means To Me: How As A CSM You Can Drive Revenue Expansion And Why It Matters
- 4 Steps To Give Your Transformational Change A Chance
- Why Early Maturity CS Teams Need A Less-Is-More Approach To Data
- Product Management & Customer Success: The New Hot Couple
- 3 Tips for Getting Started with Product Usage Data
- Our Top Indicators of Renewal
- Queer Community Takes Many Forms
- Why I Keep Coming Out at Work
- Gainsight’s Impact Analyzer Levels Up CS With Machine Learning
- I’m Biased But…10 Special Things About Working at Gainsight
- Unlock New Pipeline, Gather Insights and Remove Blind Spots with Gainsight’s Newest Features
- It’s A Wonderful Life (Despite What Twitter Tells You)
- Meet Hayley Jean Farr: Gainsight’s VP of Market Development
- How We Stopped Using Spreadsheets to Track Important Company Metrics
- How Gainsight Leverages Clarizen
- How Gainsight Raised $50 MM Using Gainsight
- Knowledge Transfer Process in Customer Success Management
- Deploying Gainsight Without Usage Data
- Gainsters of Gainsight: Meet Riana Upton, Associate Product Marketing Manager
- Gainsters of Gainsight: Meet Minh Phan, Senior Director of Product Management
- Gainsters of Gainsight: Meet Seth Wylie, Head of Customer Success Operations
- Finding My Pride: A Gainster’s Story
- Pulse Everywhere: The Biggest Pivot of My Career
- Change the Game in 5 Minutes: How Mavenlink improved their renewal rate predictability with 86% accuracy!
- Change the Game in 5 Minutes: Marissa Barcza Shifts the Focus from Reactive to Proactive
- Change the Game in 5 Minutes: Dell Boomi Experiences a Rise in ARR and Churn Reduction Thanks to Customer Success
- Change the Game in Five Minutes Series: Garin Landry Transformed Customer Success at Planview
- Tim Kopp, CEO of Terminus Will Change Your Mind About Partnering Marketing With Customer Success
- Keith Nealon, CEO of Bazaarvoice Brings in Best Practices of Customer Centricity with the Help of Gainsight
- Change the Game in 5 Minutes: Omada Health Embraces 3 Unshakeable Pillars of Customer Success
- Change the Game in 5 Minutes: Laura Salonga and Ed Smith Shift the Focus from Reactive to Proactive
- Change the Game in 5 Minutes: Will Rahim Embraces a Five-Year Plan
- Change the Game in 5 Minutes: Janine Sneed Achieves Consistency Through Automation
- Change the Game in 5 Minutes: How Doug Hooton Deals With Disruption
- Change the Game in 5 Minutes: Lorna Henri Tackles Technical CS At Scale
- A Tale of Scale With Meenu Argwal, Senior VP of CS at VMware
- 5 ‘Non-Tech’ Insights and Takeaways From Season 1 of The GameChanger Podcast
- And The 2021 GameChanger Award Goes To…
- 5 Reasons Customer Success is the Secret Sauce of Great Product Launches
- How Product Teams Can Use Their Community to Close the Customer Feedback Loop
- Manage Customer Escalations With Ease To Improve Retention
- Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance
- Scorecards: Quantifying Customer Health
- The Triple Strength of Gainsight, Gong, and inSided Found in the Power of Community
- How UiPath Uses Customer Success and Employee Success to Build Creative Teams
- Gainsight’s Diversity & Inclusion Mission Statement
- All Your Aptrinsic Questions Answered
- Why I Love Working at Gainsight
- Your Customer Success Summer Reading List
- What I Learned from CCO Summit Europe
- The Value of Pulse [Infographic]
- Using Product Analytics To Drive Product Roadmaps
- How To Make the Most Out of User Analytics With Gainsight PX
- How To Improve Your Feature Prioritization Process With Data You Already Have
- Top 10 User Engagement Metrics to Measure Product Performance
- Which Product Experience Metrics Should You Measure?
- 5 Reasons Using Product Analytics Enhances Your Customer Experience
- The Ultimate List of Product Experience Resources for 2022
- 4 Ways a Product-Led Approach Can Reduce Your Customer Acquisition Cost
- Creating a Product Roadmap? Ask Yourself These Questions
- 4 User Onboarding Mistakes To Avoid Now
- PX for Desktop and On-Premise Applications
- PX for Digital Transformation
- Tips and Tricks for Building a Product-led Flywheel
- Growth and Analytics: How to Enable Product-Led Success
- Product Led Success: The Professional’s Handbook – An Introduction Blog
- Creating a Best-in-Class Trial Experience
- Finding Product-Market Fit
- Embedding a Customer Feedback Loop Into Your Product Delivery
- Three Pillars That Support a Successful Product-Led Go-to-Market Strategy
- How To Leverage Product Usage Analytics To Identify and Remove Friction Points
- From Silos to a Cross-Functional Focus on Customer Experience
- The Emerging Role of Product Growth
- 5 Tips for Building a Best-in-Class Product-Led Growth Strategy
- Creating Governance Around Your In-Product User Guide Experiences, Part III: How to Use Your Product to Master Your In-Product User Guide Experience
- Creating Governance Around Your In-Product User Guide Experiences, Part II: Secrets to Perfecting Process and the In-Product User Guide Experience
- Creating Governance Around Your In-Product User Guide Experiences, Part I: How To Rally Your People for a Stellar In-Product User Guide Experience
- How to Nail Your New Feature Announcement & Launch Plan
- 7 Ways Gainsight Used PX to Make Pulse Everywhere More Engaging
- The Importance of Collecting Product Feedback and How To Programmatically Collect and Analyze It
- 5 Reports to Consider When Building a Product Management Road Map
- Team Sport: Adobe’s Approach to In-Product Guides
- Enabling Multi-Product Growth in Gainsight PX
- Gainsight PX Goes Mobile
- User Onboarding Strategies To Develop An Effective Retention Strategy
- How to Create Powerful and Memorable In-App Engagements
- Gainsight PX vs. WalkMe Feature Comparison
- Gainsight PX vs Pendo Feature Comparison
- 4 Reasons Why Every Data-Driven Product Leader Should Attend Pulse Everywhere
- Use This Framework to Unblock Your Product Roadmap
- Is Customer Feedback Really Making It to Your Product Roadmap?
- 9 Advantages of Gainsight PX Over Amplitude
- What’s the Difference Between Product Managers and Product Owners?
- 2019 Pendo Alternatives: 10 Reasons to Choose Gainsight PX Over Pendo
- 10 Product Industry Influencers You Should Be Following
- 5 Career-Boosting Tips From Product Management Experts
- Confessions of a Former Pendo User: Product-Mapping Pains
- Aptrinsic Adds Email Channel To Help Companies Deliver Hyper-Personalized Customer Communications
- Aptrinsic’s Product Experience Platform Empowers SaaS Companies to Acquire, Retain, and Grow…
- Aptrinsic Raises $7.2M in Series A Funding to Help Companies Personalize Product Experiences
- מה הכי ישראלי בעיניך? ׳קאסטומר סאקסס׳
- 3 Product-Led Growth Trends to Start Tracking Now
- What You Need From a Product-Led Growth Tool for an Effective GTM Strategy
- Why You Need a Product-Led Growth Tech Stack
- 5 Product Analyses That Put Customers at the Center of Your PLG Strategy
- How to Measure and Improve User Adoption
- Growing Your Customer Acquisition and Retention Rate
- The Importance of Collecting Customer Feedback (and Best Practices)
- What Coke’s Bottle Cap Innovation Reveals About What People Want
- 5 Ways Product-Led Growth Will Help You Generate Expansion Revenue
- How to Create a Best-In-Class Free Trial Experience
- How Monday.com Launched a Tiny Feature That Increased Visits 40%
- Seismic Explains its Three-Tiered Plan for Delight-Inducing Product Launches
- How a Croatian Unicorn Used Product-Led Growth to Expand Internationally
- How to “Product-Lead” Your Software Out of 2D Video Game Dungeon-Land
- Pulse 2022: 15 Speakers You Don’t Want to Miss!
- Top 10 Reasons to Attend Pulse 2022
- The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere
- Meet Mindy Kaling: Pulse Everywhere Keynote Speaker
- Pulse Everywhere 2021: Speaker Spotlights
- Get Fired Up for Pulse Everywhere 2021
- Top 10 Takeaways From Pulse 2019
- Here Are the Winners of the 2019 Pulse Impact Awards
- Pulse Is a Community, Not a Conference
- What We’re Doing To Improve Inclusiveness and Diversity at Pulse 2019
- Why Pulse 2019 Will Be Even Better Than Last Year
- Can You Solve These Pulse Emoji Puzzles?
- SaaS Events You Can’t Miss in 2019
- Customer Success is #FinallyHome in APAC
- What Pulse Europe 2018 Taught Us About Customer Success in EMEA
- 5 Can’t-Miss SaaS Events in Europe
- The Benefits of PulseCheck 2018
- Five Insights from Five Years of Pulse Conference Data
- The 5 value propositions of Pulse 2017
- Taking Customer Success to Europe
- Top 10 Unanswered Questions From PulseCheck 2016
- Five moments at Pulse everyone couldn’t stop talking about
- Six Reasons You Should Attend Pulse 2016
- 5 Customer Success Learnings from PulseCheck 2015
- Feeling the PulseCheck Culture: No Facepaint Required
- We’re Growing Up – and To the Right – With Our Customers
- Introducing PulseLocal – The Next Chapter of Pulse
- An Honest Reflection on Pulse 2014
- Friday Tracks and Takeaways When Lightning Strikes
- Episode Two: Pulse Everywhere Session Recaps and Takeaways from Day Two
- Live From San Francisco it’s… Pulse Everywhere! Here’s What We Did on Day One
- What to Measure for Product-Led Growth
- Preserving Revenue With PX: How Measuring NDR Is Easier With a Retention Focus
- 5 Product Analytics Your Organization Must Be Measuring To Improve Its Customer Experience
- Introduction to Behavioral Segmentation and How It Can Create Better Connections With Your Customers
- PX for Multi-Product Companies
- CSQLs: One more tool in the lead gen toolbox.
- From Idea to Fruition: Manage Your Product Lifecycle More Efficiently
- How Gainsight Redesigned the Customer Health Score
- Introducing NDR TV
- Top 5 Takeaways From Dreamforce 2018
- Is A Company the Ship of Theseus?
- Nick Mehta’s Heisenberg Uncertainty Principle for Customer Success
- Rejection and Humility
- How B2B Can Avoid the Fate of the Music Industry
- How Different Hardware Companies Can Use Gainsight
- Customer Success for Hardware Companies
- Four Childrens’ Favorites Read by Nick Mehta
- Fighting the Churnbot | A Memoir
- Happy Thanksgiving, Everyone!
- The Internet of Customers | Dreamforce 2013 Recap
- Veteran Rookie
- 6 Reasons to Get Excited About Gainsight and the Next Decade of Customer Success
- My 3 Favorite Customer Cloud Features
- Why B2B Companies Need Great Customer Experience to Win Market Share
- How to use Gainsight and Microsoft Dynamics 365 for a Better Customer Experience
- Delivering Exceptional Customer Experiences
- CSQLs: Creating an Integrated Journey from Sales to CS and Back Again
- How to Design Your Customer Success Strategy to Win More Customers Faster
- How Customer Owners Can Power Productivity On The Go
- The 5 W’s Of Customer Feedback
- New York in a Customer Success State of Mind
- Why I’m So Excited about Sally in Slack
- 5 tips for getting the budget you want from your C-Suite
- The Scientific Method to an Effective Voice of the Customer Program
- Episode Four: How to Deliver Enterprise-level Customer Success with Jennifer Dearman
- Driving Growth and Customer Success through Advisory Services
- Episode One: The Rise of Customer Success; An Investor’s Perspective
- Case Study: How to Coordinate Stakeholder Engagement with Gainsight
- Customer Success for IoT: The 6 Layers of an Ironclad Strategy
- The Guide to Customer Marketing
- No Data? No Problem. The hyper-creative way to avoid a HIPAA-headache
- Why Customer Success Should Own Customer Marketing
- How we use The Customer Success Maturity Model to help customers answer that question
- Why Customer Success teams should partner with their IT counterparts
- Gravity: All of your clients are at risk
- Customer Success without usage data: SaaS’ dirty little secret
- Welcome to my Customer Success Org: Dino Kuckovic of Falcon.io
- CMOs and CCOs Should be BFFs
- Evangelism Isn’t the Solution
- Welcome to my Customer Success Org: Domenic Armano of FirstFuel Software
- The Customer Is the Fuel of the Digital Industrial Revolution
- The EMEA Customer Success Movement: 6 Months of Observations
- Value-Based Care Is Customer Success
- Five Tenets of Technical Account Management
- The Future of Customer Data is Bionic
- A Guide to Customer Success Across Europe
- Why Customer Success Matters Just as Much as Sales
- The CCO’s Guide to Managing through Hypergrowth
- Customer Success at Your Company’s 2017 Sales Kickoff
- 5 Lessons from Failed Customer Success Programs
- 11 Considerations for an Enterprise Customer Success Management Pilot
- Don’t Let Partners Create A Gap In Customer Success
- Tales of Groc: Customer Success Caveman – Chapter 8
- Three Steps to Building an Effective Client Success Plan
- How Gainsight Solution Consultants Use Gainsight for Enablement
- Tales of Groc: Customer Success Caveman – Chapter 4
- Tales of Groc: Customer Success Caveman – Chapter 3
- Customer Onboarding is Hard. Avoid These 6 Pitfalls
- Keep your Customer Lifecycle Flowing with an Integration between Gainsight and Azuqua
- Welcome to Selling 2.0
- Gainsight Raises $50 Million to Turbocharge the Global Customer Success Movement
- Relationships: Not Just an Extension of Account Hierarchy
- Gainsight Relationships and the Evolution of CRM
- Creating a Balanced Scorecard in Gainsight
- What do Customer Success and Direct Marketing have in common?
- 1 to Many: The Real Difference Between Low- and High-Touch
- ROI of Customer Success for Information Services & Market Research User Groups
- A Q&A with Waterstone’s Neil Jain: Bringing Customer Success to Hardware
- 10 Things I Learned from the OpenView Ventures 2015 Customer Success Event
- [Webinar] 6 Ways to Find & Keep Your Best Customers with Big Data
- 10 Simple Rules for Dating My At-Risk Customer
- A Word From Dan Steinman, Our Chief Customer Officer
- Gainsight Acquires inSided: The Past, Present, and Future of Customer Success Is Community
- Gainsight CEO Nick Mehta Named as a Top 50 SaaS CEO of 2017
- Gainsight Featured in 2015 Internet Trends Report
- Gainsight Celebrates Salesforce AppExchange’s 3 Million Installs
- Customer Success Learnings from SaaStr Annual 2015
- Why Bessemer Invested $25M in Gainsight
- Gainsight’s New Customer Success Evangelist
- Gainsight Raises $20 MM To Build The Subscription Yellow Brick Road
- The Science Behind How We Can Predict a Customer’s Likelihood to Renew
- Under the Covers of Gainsight Reporting
- Gainsight Announces New Functionality to Enable Customer Success Teams to Manage Complex Customer Relationships
- Gainsight’s Zendesk Integration
- Build Enduring Customer Relationships: Why Gainsight’s Q3 Release is Important
