Drive closed-loop customer feedback programs
Listen to what your customers are saying and automate the workflow to follow-up accordingly
Listen to your customers and take action.
Continually improve the customer experience by soliciting their feedback and acting on it with a best-in-class survey program. Design visually-compelling surveys and take a data-driven approach to target customers with the right survey at the right time. Combine intelligent text analytics with our automated Playbooks to execute a closed-loop response workflow.
Intelligent targeting with customer insight
Leverage customer insights to send personalized outreaches to the right contacts at precisely the right moment in the customer journey.
A scalable approach to customer feedback
Design high-impact journeys that automatically send surveys, follow-up reminders, thank yous, and specific actions for your team to close the loop.
Efficiently design best-practice surveys
Quickly and easily create personalized, visually appealing surveys, leveraging assets from Gainsight’s Best Practice Library.
Make follow-up simple and fast
Plan and execute the right set of cross-functional action to quickly respond to customer feedback with alerts and playbooks.
Stay in tune with your customers
Text analytics and machine learning analyzes text responses, making it easy to understand and identify trends in sentiment.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo