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    Customer Success Deliver the outcomes your customers desire. Find Out More >

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    Product Experience Build products your customers love. Find Out More >

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    Customer Experience Drive superior customer experiences. Find Out More >

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    Customer Data Platform Activate your customer data. Find Out More >

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    Revenue Optimization Grow by expanding happy, successful customers. Find Out More >

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Relationships: Not Just an Extension of Account Hierarchy

If you haven’t had a chance to read about our action-packed Q3 release, I strongly urge you to go through this blog post by Karl, our VP of Products. But... read more →
  • October 21, 2015
  • Manu Mittal
  • No Comments
  • _Customer Success, _Product

Gainsight’s Zendesk Integration

It’s obvious that Support should be the natural best-friend to Customer Success. Support and Customer Success were made for friendship bracelets, passing notes in class, and going on double dates.... read more →
  • October 16, 2015
  • Marie Forshaw
  • No Comments
  • _Product

Gainsight Relationships and the Evolution of CRM

The Parallel Value of the Opportunity Object to Sales I learned recently that what we now call Salesforce Automation (SFA) was originally called “Opportunity Management.” This makes sense — in... read more →
  • October 15, 2015
  • Karl Rumelhart
  • No Comments
  • _Customer Success, _Product

Creating a Balanced Scorecard in Gainsight

Health Scoring is one of the central pillars to executing Customer Success for your company. But actually designing and implementing the right health scorecard under the scrutiny of your team... read more →
  • October 8, 2015
  • Puja Ramani
  • No Comments
  • _Customer Success, _Product

Building a Successful CSM Model; How to Attract, Maintain & Grow the Best CSMs

When it comes to developing the best customer success model possible, it’s important to start with the best customer success managers. These crucial members of your team are responsible for... read more →
  • October 5, 2015
  • Gainsight Team
  • No Comments
  • Best Practices, _Customer Success

The Ten Laws of Customer Success

Bessemer’s original ten laws were “The Ten Laws of Cloud Computing” in 2010. Based on the success of that publication, they commissioned “The Ten Laws of Customer Success” in 2015... read more →
  • September 21, 2015
  • Dan Steinman
  • No Comments
  • Best Practices, _Customer Success

Build Enduring Customer Relationships: Why Gainsight’s Q3 Release is Important

We are incredibly excited to announce our August 2015 product release and share how we anticipate it impacting the daily lives of CSMs and Account Managers alike. In this release... read more →
  • September 14, 2015
  • Karl Rumelhart
  • No Comments
  • _Product, _Product Release

The Customer Success Guide to Dreamforce

Customer Success and Dreamforce go together like peanut butter and jelly. It’s no wonder when they come together, they make such an appetising opportunity. At Dreamforce 2015, customer success will... read more →
  • September 9, 2015
  • Gainsight Team
  • No Comments
  • Best Practices

Creating a Customer Gift Experience that Wows (and Helps you Win)

by Michael Litt, Co-founder and CEO of Vidyard Best in class businesses bending over backwards to help customers become wildly successful is old news. It’s not a secret that to... read more →
  • September 2, 2015
  • Michael Litt
  • No Comments
  • Best Practices, _Customer Experience, _Customer Success, _Partner Post

Churn is Psychological; Here is how to Defeat it.

Recent studies have shown that failed onboarding and implementation are the biggest reasons for customer churn in the software business. It’s no surprise though; the time between the purchase of... read more →
  • September 2, 2015
  • Gainsight Team
  • No Comments
  • Best Practices, Churn & Renewal Management, _Customer Success
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