Glossary

Cost of Customer Churn

Lack of customer focus leads to increased cost of customer churn. Gainsight enables you to lower cost of customer churn by identifying key action areas and proactively managing customer relationships.

Gainsight is a customer success platform that automates workflow for customer retention. With Gainsight, you can:

  • Improve product planning and customization processes
  • Spot features that are actively used/not used by customers
  • Identify possible churn customers
  • Manage customer survey data
  • Assess Customer Success team performances
  • Create Customer Success best practices

Gainsight platform aims to identify causes of churn, calculate cost of customer churn and create a foundation to maximize profitability. Visit www.gainsight.com to learn how Gainsight can help your company reduce cost of customer churn.