How To Improve Customer Retention

Improving customer retention is one of the primary tasks of the Customer Success teams. Gainsight is a customer success platform that provides customer and product intelligence to drive adoption and improve customer retention in the long-term. With the Gainsight platform, you can:

• Create alerts based on important retention criteria such as monthly/annual recurring revenue, NPS, lifecycle events, etc.
• Analyze customers that have stopped doing business with you or buy less
• Track and manage escalations
• Create risk mitigation plans through automated workflows
• Improve performance of the Customer Success team

Gainsight provides critical churn and down-sell analytics to organize, track and manage historical data and improve customer retention strategies. Get started with Gainsight and improve customer retention scores in no time!

Request a demo today.