Glossary

How To Increase Customer Experience

Turn customers into loyal advocates by improving your customer experience

Delivering an exceptional and unified customer experience requires that Customer Success organizations look through the eyes of the customer…
Gregory Schern, Director of Customer Success at PTC in his blog post, Delivering Exceptional Customer Experiences.

A positive customer experience plays an important role in Customer Success and can lead to sustained business growth and long-term brand loyalty. Best-in-class customer experience strategies are highly diverse but center around proactivity and cross-collaboration. To improve the customer experience, vendors must be aware of what causes friction along the customer journey and establish processes to mitigate those pain points. It’s also crucial that any customer feedback is addressed promptly.

Boost your customer experience strategy with Gainsight

Our Customer Success platform offers a complete view of how individual customers use your product. With that information, you can use advanced surveys, emails, videos, and other strategic outreaches to address concerns and nurture advocacy. Based on the insights gathered in Gainsight, you can offer more complete support, such as premiere services, training webinars, or help documentation.

Gainsight will help you improve your customer experience and retain customers. To learn more about Gainsight’s capabilities, schedule a demo today.