Measure Success

Measure and prove the value of your product with Gainsight

What does success mean to you? What does it mean to your customers? There are many answers to this question, but it all comes down to one thing—delivering ROI. If your Customer Success team is having a positive impact on revenue growth and customer retention, you might say it’s successful. If your customers come to you with a set of goals and your product helps them to achieve those goals, you might also say that’s successful.

The first step is to pin down how each customer defines “success.” From there, Gainsight can help you plan and execute strategies to drive value and back you up with data so you can demonstrate the value you’re delivering.

With Gainsight, you can:

• Create customized Success Plans to clearly define goals and create concrete actions to achieve them
• Get an inside look at your customer base’s product usage and drill down to see an individual customer’s habits
• Generate assets for customer meetings with real-time information
• Track product milestones and key performance indicators
• Create customized customer lifecycle marketing strategies
• Engage with customers with orchestrated outreaches to guide them to success

To learn more about Gainsight’s capabilities, schedule a demo today.