Customer retention plays a key role in improving long term revenue. Tracking customer retention is of prime importance because it helps to eliminate churn at the earliest possible time.
Gainsight's customer success platform offers Retention Management module that standardizes and automates organizational workflow for customer retention. Using this module, you can:
Define alert rules based upon any tracked criteria
View alerts in Customer 360 view
Define key events in lifecycle of a customer
Drive alerts based upon Milestones
Customer Success Analytics
Analyze activities of Customer Success team
To learn how to track customer retention using Gainsight, schedule a demo today.