Glossary

User Adoption Metrics

Obtaining complete and accurate user adoption metrics is essential for any Customer Success organization or program. This means, at minimum, how often customers use the product or service, which features they are using, and what they are doing with those capabilities. This intelligence is critical for proactive management of customers and for product managers who need to understand how to evolve their offerings.

The Gainsight platform collects and organizes sophisticated user adoption metrics. You can use these metrics to:

  • Improve Customer Success best practices
  • Get new insights for proactively managing your customers
  • Identify churn candidates
  • Forecast renewals
  • Flag out-of-compliance customers

To learn more about user adoption metrics, check out our home page at www.gainsight.com.