Glossary

What Is A Customer Engagement Model

Proactive customer engagement is crucial for customer success. Customer engagement is no longer a series of one-off experiences, but an ongoing process. Customer acquisition is no longer the end, rather the beginning of the story for companies. Companies understand that customer acquisition is as important as customer engagement. Regardless of whether your company provides great customer success or not, it is important that proactive engagement with customers is managed by an engagement model. That’s why customer-driven enterprises are using Gainsight.

Gainsight’s customer engagement model greatly improves trial conversions, customer success, customer satisfaction, revenue per customer, and customer retention. Our Customer Engagement model empowers businesses with the right tools that drive an increase in the Customer Lifetime Value. Make a difference to your business with Gainsight’s customer engagement model.

To learn how Gainsight's customer engagement model can help your organization, call us.