THE BIGGEST EVENT IN CUSTOMER SUCCESS

This is it. The big one. If you work in any post-sales or customer-facing role, you simply can’t afford to miss the definitive global networking and learning conference in Customer Success.

speakers
Aaron Levie - Box
Aaron Levie
Chief Executive Officer, Box
Kirsten Maas Helvey
CCO, Cornerstone OnDemand
Ken O'Reilly
Director of Customer Success, Cisco Systems
Nicolle Paradise
Senior Director - Client Experience, ADP
Tom Reilly
Chief Executive Officer, Cloudera
Leyla Seka
EVP AppExchange, Salesforce
Byron Deeter
Partner, Bessemer Venture Partners
Clara Shih
Chief Executive Officer, Hearsay Systems
Nick Mehta
Chief Executive Officer, Gainsight
Jennifer Tejada
Chief Executive Officer, PagerDuty
Jason Lemkin
Investor & Founder Champion, SaaStr
Tracy Young
Chief Executive Officer, PlanGrid
Keith Krach
Chairman, DocuSign
Inhi Suh
GM, Collaboration Solutions, IBM
JB Wood
Chief Executive Officer, TSIA
Catherine Blackmore
GVP Global Customer Success, Oracle Marketing Cloud
Days
3
Sessions
250+
Speakers
150+
Attendees
4,000+
register

We’re massively increasing the offerings this year. More learnings, better speakers, higher value. The only thing that won’t be bigger is the price. Register now to take advantage of the absolute lowest price-per-person we will ever offer on tickets.

Boce at Pulse

Business Of Customer Education

Customer education is a critical part of customer experience. This truth is amplified in the worlds of software, technology and subscription businesses. Good customer education programs reduce churn, increase adoption and grow revenue.

And yet customer education is often overlooked, under-funded and ignored.

The Business of Customer Education conference set out in 2015 to change that. To shine light on training and services departments, to share ideas, inspire action and create a community of professionals to help elevate customer education to new heights.

Why Attend BOCE?

The Business of Customer Education isn't just a networking event - it's a full-day deep-dive into the world of customer training. The conference is outcomes-driven - you will walk away with action items and specific ideas to leverage customer education in new and profound ways.

Sponsors
Presented By
Titanium
Gold
Silver

Interested in sponsoring Pulse 2017?

Learn more about sponsorships
Pulse Academy Live!

Pulse Academy Live! is a single, day-long session perfect for rapidly onboarding new CSMs and ensuring experienced CSMs maintain a strong foundation built around the proven core concepts and metrics-based best practices of Customer Success Management.

What to Expect

  • Full-Day, In-Person Program
  • We will incorporate games and teamwork into the curriculum
  • Expert leaders in Customer Success will guide the day’s learning
  • Top-level, currently-active Customer Success Managers will share their wisdom
  • Participants that complete the full-day agenda will walk away as Certified Customer Success Managers!

Cost
$495 per person (includes lunch)

Accommodations
MARRIOTT OAKLAND CITY CENTER
Address
1001 Broadway
Oakland, CA 94607
RELIVE THE MAGIC OF PULSE 2016
  • team-1
    Katie Kortnie

    Phenomenal week at #PulseConf2016 connecting & learning from some of the best #CustomerSuccess.

  • testimonial-1
    Eitan Saban

    Thank you @akennada @nrmehta and team @GainsightHQ for such insightful, empowering & epic #PulseConf2016 see you all next year #gratitude