THE BIGGEST EVENT IN CUSTOMER SUCCESS

This is it. The big one. If you work in any post-sales or customer-facing role, you simply can’t afford to miss the definitive global networking and learning conference in Customer Success.

speakers
Aaron Levie - Box
Aaron Levie
Chief Executive Officer, Box
Kirsten Maas Helvey
CCO, Cornerstone OnDemand
TJ Keitt
Senior Analyst, Forrester Research
Nicolle Paradise
Senior Director - Client Experience, ADP
Tom Reilly
Chief Executive Officer, Cloudera
Leyla Seka
EVP AppExchange, Salesforce
Byron Deeter
Partner, Bessemer Venture Partners
Nick Mehta
Chief Executive Officer, Gainsight
Jennifer Tejada
Chief Executive Officer, PagerDuty
Jason Lemkin
Investor & Founder Champion, SaaStr
Tracy Young
Chief Executive Officer, PlanGrid
Keith Krach
Chairman, DocuSign
Inhi Suh
GM, Collaboration Solutions, IBM
JB Wood
Chief Executive Officer, TSIA
Catherine Blackmore
GVP Global Customer Success, Oracle Marketing Cloud
Mike Eberhard
President, Concur
Katie Hingle
Sr. Director of Sales Strategy, Adobe Systems
Monica Adractas
Director, Workplace by Facebook
Dave Derington
Manager of Training, Gainsight
Sarah Sproenhle
Vice President, Customer Success, Cloudera
Jesse Miller
Learndot Product Manager, ServiceRocket
Sherry Quinn
Training Director, Atlassian
Peter Childers
Vice President Learning & Strategic Development, Couchbase
Kristina Shen
Principal, Bessemer Venture Partners
Rob Castaneda
Founder & CEO, ServiceRocket
Anna Khan
Investor, Bessemer Venture Partners
Bill Cushard
Software Adoption Evangelist, ServiceRocket
Richard Huie-Buckius
Global Director of Training & Certification, MuleSoft
Alex Rawson
Partner, McKinsey & Co
Days
3
Sessions
250+
Speakers
150+
Attendees
4,000+
SCHEDULE AT A GLANCE

Monday, May 8th

TIME TRACK
9:00 AM - 5:00 PM Pulse Academy 101
9:00 AM - 5:00 PM Admin 100
9:00 AM - 5:00 PM Pulse Academy Leaders

Tuesday, May 9th

Explore the future of Customer Success with visionary keynotes, as well as foundational tracks for those new to our profession.

TIME TRACK WHO SHOULD ATTEND?
9:00 AM - 12:00 PM Opening Keynotes All
1:30 PM - 4:20 PM Evolving the Management of Customer Success Teams Managers of Customer Success Teams (Director, VP+)
1:30 PM - 4:20 PM Customer Success Manager 101 Customer Success Managers
1:30 PM - 4:20 PM The Future of Account Management Account Managers and Team Leads
1:30 PM - 4:20 PM The Future of Technical Account Management (TAMs) Technical Account Managers (TAMs) and Team Leads
1:30 PM - 4:20 PM Gainsight on Gainsight All
1:30 PM - 4:20 PM Success Showcase All
1:30 PM - 4:20 PM Customer Success at the Heart of Moving From On-Premise to the Cloud Hardware, Software, Infrasctruture / IoT Teams
1:30 PM - 4:20 PM Customer Operations Labs Sales / Customer Operations, Gainsight Admins
4:30 PM - 5:05 PM Closing Keynote All

Wednesday, May 10th

Step into advanced Customer Success conversations with never before discussed topics, as well as cross-functional sessions to drive outcomes across the entire lifecycle.

TIME TRACK WHO SHOULD ATTEND?
9:00 AM - 10:10 AM Opening Keynotes All
10:20 AM - 3:30 PM Running an Advanced CSM Playbook Customer Success Managers
10:20 AM - 3:30 PM Advanced Adoption Strategies CSMs, AMs, TAMs and Leaders of CS Teams
10:20 AM - 3:30 PM Advanced Expansion Strategies CSMs, AMs, TAMs and Leaders of CS Teams
10:20 AM - 3:30 PM Advanced Renewals Strategies CSMs, AMs, TAMs and Leaders of CS Teams
10:20 AM - 3:30 PM Gainsight on Gainsight All
10:20 AM - 3:30 PM Success Showcase All
10:20 AM - 3:30 PM The Business of Customer Education Training and Services Leaders
10:20 AM - 3:30 PM Driving User Experience as a Function of Customer Success Product Managers and Leaders of Product Teams
10:20 AM - 3:30 PM Flipping the Funnel: How Marketing Can Influence Customer-Driven Growth Customer Marketers and 1:Many CSMs
10:20 AM - 3:30 PM Customer Operations Labs Sales / Customer Operations, Gainsight Admins
3:30 PM - 5:00 PM Closing Keynotes All

Thursday, May 11th

Learn how technology is transforming Customer Success and how established industries are impacting business performance by driving customer outcomes.

TIME TRACK WHO SHOULD ATTEND?
9:00 AM - 9:35 AM Opening Keynote All
9:45 AM - 4:10 PM CSM Skills Training - Negotiation, Influence, Communications, etc. CSMs, AMs, TAMs and Leaders of CS Teams
9:45 AM - 4:10 PM Gainsight Customer 360 Summit Gainsight Customers Only
9:45 AM - 4:10 PM Discover Gainsight Those Interested in an Introduction to Gainsight
9:45 AM - 4:10 PM Driving Partner Success via the Channel Companies Who Sell Through Partners and the Channel
9:45 AM - 4:10 PM Customer Success and the Internet of Things Hardware, Software, Infrasctruture / IoT Teams
9:45 AM - 4:10 PM Customer Success for Healthcare Teams from Healthcare Companies
9:45 AM - 4:10 PM Customer Success for Media/Telecom Teams from Media / Telecom Companies
9:45 AM - 4:10 PM Customer Success for Financial Services Teams from Financial Services Companies
4:30 PM - 5:00 PM Closing Keynote All
register

We’re massively increasing the offerings this year. More learnings, better speakers, higher value. The only thing that won’t be bigger is the price. Register now to take advantage of the absolute lowest price-per-person we will ever offer on tickets.

Boce at Pulse

Business Of Customer Education

Customer education is a critical part of customer experience. This truth is amplified in the worlds of software, technology and subscription businesses. Good customer education programs reduce churn, increase adoption and grow revenue.

And yet customer education is often overlooked, under-funded and ignored.

The Business of Customer Education conference set out in 2015 to change that. To shine light on training and services departments, to share ideas, inspire action and create a community of professionals to help elevate customer education to new heights.

Why Attend BOCE?

The Business of Customer Education isn't just a networking event - it's a full-day deep-dive into the world of customer training. The conference is outcomes-driven - you will walk away with action items and specific ideas to leverage customer education in new and profound ways.

Sponsors
Presented By
Titanium
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Interested in sponsoring Pulse 2017?

Learn more about sponsorships
Pulse Academy Live!

Pulse Academy Live! is a single, day-long session perfect for rapidly onboarding new CSMs and ensuring experienced CSMs maintain a strong foundation built around the proven core concepts and metrics-based best practices of Customer Success Management.

What to Expect

  • Full-Day, In-Person Program
  • We will incorporate games and teamwork into the curriculum
  • Expert leaders in Customer Success will guide the day’s learning
  • Top-level, currently-active Customer Success Managers will share their wisdom
  • Participants that complete the full-day agenda will walk away as Certified Customer Success Managers!

Cost
$495 per person (includes lunch)

Accommodations
MARRIOTT OAKLAND CITY CENTER
Address
1001 Broadway
Oakland, CA 94607
RELIVE THE MAGIC OF PULSE 2016
  • team-1
    Katie Kortnie

    Phenomenal week at #PulseConf2016 connecting & learning from some of the best #CustomerSuccess.

  • testimonial-1
    Eitan Saban

    Thank you @akennada @nrmehta and team @GainsightHQ for such insightful, empowering & epic #PulseConf2016 see you all next year #gratitude