The Only Complete Customer Growth Engine

Deliver products that customers love and experiences they need to supercharge your growth

We Are The Customer Success Company

Innovative companies are protecting and nurturing their most valuable asset—their customers—with the power of Gainsight's award-winning platform.

  • Gain deeper insights into customer behavior
  • Operationalize the customer lifecycle
  • Coordinate actions and results across teams
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Customer Success

The Periodic Table of CUstomer Success Elements

It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight's prescriptive Customer Success Elements.

Elements
  • Heather Hansen

    CareerBuilder

    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
  • Lauren Denault

    DemandForce

    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
  • Greg McGlaughlin

    AppNexus

    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
  • Howard Tarnoff

    Ceridian

    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.

Need more proof? You got it!

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Our Customers Get Results

From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.

View Customer Stories
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The Buyer’s Guide to Customer Success Solutions

Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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Resources

What We’re Doing To Improve Inclusiveness and Diversity at Pulse 2019 Image

What We’re Doing To Improve Inclusiveness and Diversity at Pulse 2019

I want to talk about “virtue signaling.” In case you haven’t heard that term, it’s generally meant as a criticism of public displays of morality for self-flattering or self-aggrandizing motives. Some might call it “conspicuous wokeness,” and usually they’re talking about businesses and brands when they do. It’s tough, because I totally understand the impulse behind that criticism. It’s hard to look at something like that infamous Pepsi ad (the one that shows a fake clash between law enforcement and protestors being defused by an ice cold Pepsi) and view it as anything other than a bankrupt exploitation of a deadly serious social issue. On the other hand, I can’t help but thinking of the people behind the brand—all those marketers and PR people and filmmakers and executives and agency people at Pepsi—and wondering about their actual motives. Did they all get together, twirl their mustaches, and try to brainstorm a way to exploit a movement for profit? You’d have to be pretty cynical to believe that. Or did they all come to the project with mostly good or neutral intentions? It’s such a difficult concept to talk about with nuance for an articulate individual, let alone a huge corporate […]

4 min readMay 16, 2019
What is a Product Roadmap? Image

What is a Product Roadmap?

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy Provide high-level instructions for executing the strategy Serve as a starting point for discussions on various options and scenarios Align internal stakeholders and facilitate a cohesive message to external stakeholders Maps are a fundamental part of our lives therefore, a product roadmap isn’t exactly a new concept. You can’t get where you want to go if you don’t have a clear direction. Building a product without a roadmap is like setting off for a trip without any idea of a destination. While this sounds like a fun adventure of self-discovery, we guarantee you that doing this with your product will not fill you with an “Eat, Pray, Love” feeling, but more of a “Stress, Scramble, Cry” vibe. Many other departments can use roadmaps as well to ensure they fulfill their duties related to the product. There are even different types of product roadmaps to cater to different needs/end users. The types of product roadmaps we’ll be […]

9 min readMay 14, 2019
2019 Pendo Alternatives: 10 Reasons to Choose Gainsight PX Over Pendo Image

2019 Pendo Alternatives: 10 Reasons to Choose Gainsight PX Over Pendo

Evaluating software is tough. I’ve gone through the process more times than I can count. In the era of the subscription economy, there are tons of choices in every category and they all claim to be the best—so how do you decide? The only advice I can give is: read the reviews, read the comparisons, read the case studies, and demo everything. Sure, it sounds like work. But you know what’s worse than spending time on demo calls? Buying the wrong software and getting stuck with a product that doesn’t serve your needs. So with that in mind, I wanted to provide a take on Pendo alternatives. This post focuses on 10 areas of Gainsight PX compared to Pendo—but don’t stop the process after you’ve finished. Schedule a demo of Gainsight PX or create a free account and see for yourself if this post is more than just marketing fluff. Beyond that, give Pendo a call, and all the other Pendo competitors, because the only way you’re going to truly know which product is right for you is if you put in the work. Now, let’s dive into 10 advantages of Gainsight PX vs. Pendo. 1. Gainsight PX is purpose-built for product […]

10 min readMay 8, 2019
Ask an Expert Q&A: How to Build Products That Drive Growth Image

Ask an Expert Q&A: How to Build Products That Drive Growth

Friday, May 17 | 10:00 a.m. PT (1:00 p.m. ET) Consultants cost money. Quora is a wildcard. What if you could get honest answers from trusted product professionals who’ve been in your shoes? Well, you’ve come to the right place. Join Gainsight’s VP of Product and VP of Product Growth as they answer your burning questions on building products that drive growth. Meet the Experts: Ciara Peter, VP of Product at Gainsight Ciara has led teams at Salesforce, Betterworks, Box, InVision, and now, Gainsight. She’s best known for bringing consumer-grade experiences to enterprise products at scale. As VP of Product at Gainsight, she leads vision and strategy for Gainsight PX, the Product Experience platform focused on delivering insights, enabling data-driven in-app customer engagement, and instantly evaluating ROI of product investments. Travis Kaufman, VP of Product Growth at Gainsight Travis Kaufmann is the VP of Product Growth at Gainsight, leading the delivery of product-led growth strategies for Gainsight PX, the Product Experience Platform. Prior to joining Gainsight through the acquisition of Aptrinsic (now Gainsight PX), Travis held leadership roles in marketing, product, and engineering at companies including Marketo, Leadspace and E*Trade Financial.

43 registered
How to Scale Onboarding to Every User Without Adding a Single Headcount Image

How to Scale Onboarding to Every User Without Adding a Single Headcount

Doing more with less has become a staple for successful customer success organizations. This is especially true during customer onboarding, where flawless execution and red carpet experiences can create clients for life. So in a world with limited resources, how do you ensure all of your customers get the experience they expect? It’s not only possible for you to do it, you can do it sustainably through process and technology. We’ll tell you exactly how to do it. Join Ganesh Subramanian, Director, Product Marketing, and Travis Kaufman, VP Product Growth, who’ll walk you through the organizational and workflow frameworks as well as the technology you’ll need to scale onboarding through process not headcount. In this webinar, you’ll learn how businesses use Gainsight PX to scale their onboarding to every user through finely tuned in-app engagement. You’ll hear best practices for: Right time, right message comms Synchronizing channels Aligning stakeholders And much more.

768 registered
What Managing 10 Million Hours of Products Taught Me About Roadmap Execution Image

What Managing 10 Million Hours of Products Taught Me About Roadmap Execution

Thursday, June 6 | 11:00 a.m. PT (2:00 p.m. ET) What’s holding you back from building amazing products your customers love? Too many opinions and ever-changing product direction? Lack of resources and unrealistic goals? Spending too much time on tactical decisions? Becky Flint, co-founder and CEO of Dragonboat.io, is a veteran technology executive who has built and scaled product execution at both Fortune 500 companies like PayPal, and fast-growing startups. Join us on Thursday, June 6 at 11:00 AM (PT) as she passes on what she’s learned during her experience building and managing 10 million hours of product roadmaps. In this webinar, she will share how to: Build a responsive roadmap Avoid common pitfalls Effectively prioritize and get buy-in Manage roadmap tradeoffs using MoAR (Metrics over Available Resources) And much more!

909 registered
The State of the Customer Success Profession 2019 Image

The State of the Customer Success Profession 2019

Customer success is one of today’s fastest-growing disciplines and more industries than ever are realizing its value. The State of the Customer Success Profession 2019 is a comprehensive report on the customer success discipline and job roles. Based on four years of data from LinkedIn, this analysis reveals growth trends to help executives and job seekers alike. Executives can use the report to benchmark their initiatives and stay on the cutting edge of the discipline. Job seekers will get insight into the opportunities a Customer Success Profession (CSP) provides and the necessary skills to succeed. Download the report to learn: Growth rates of CSPs by industry and region Gender breakdown of CSPs Common career paths of CSPs Common skills of CSPs Much more!

2276 downloads
G2 Crowd Grid for Customer Success (Spring 2019) Image

G2 Crowd Grid for Customer Success (Spring 2019)

We’re so proud to share the Spring 2019 G2 Crowd Grid for Customer Success, in which Gainsight has been recognized as a “Leader” for the fourth straight time. This is incredibly meaningful for us, as it’s 100% the result of our customers taking the time to post about their experience using our software. We obviously care deeply about customer success, and to be validated by them in this document is incredibly fulfilling. But as meaningful as it is to Gainsight, it could be even more important for companies in the market for a customer success platform. It’s a proprietary, aggregate ranking of blended data from user reviews and a vendor’s market presence, taking into account their social impact and market share. All reviews are verified by G2 Crowd, and they stand by the accuracy and insight of the data. Once scored, a vendor falls into one of four categories: Leader, High Performer, Contender, or Niche player. You’ll learn exactly what to expect from Gainsight as well as every other major vendor in the customer success category. You’ll learn the real strengths, weaknesses, and pain points from a detailed analysis from people closest to each software—people without a stake in those […]

1910 downloads
Customer Revenue Optimization Benchmark Study 2019 Image

Customer Revenue Optimization Benchmark Study 2019

A dramatic shift is underway. After a sustained period of historic growth over the last few years, successful companies are re‐examining their priorities and looking for new ways to drive top‐line revenue in 2019. Companies who optimize their business to adapt to the changes in the marketplace will emerge as winners. Customer Revenue Optimization is being adopted across all industries as companies seek to get ahead, improve execution and thrive. Organizations are evolving their business processes and strategies to align their organizations to deliver value to customers in every interaction. The result is a renewed focus on the customer experience and an increase in the value of relationships. This report gives you a window into the thinking and priorities of businesses and executives for 2019 with an emphasis on sales and marketing leadership and execution. It highlights the gaps in their current approaches to revenue execution and points to the opportunities for growth in the coming year.

1972 downloads