WE ARE THE CUSTOMER SUCCESS COMPANY
The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:
- Create customer communications at scale with Copilot
- Proactively demonstrate ROI with Success Plans
- Drive consistent action with Cockpit and Playbooks
Lead Your World in Customer Success
"The biggest win, right out of the gates, was productivity improvements for our CSMs. They're so excited about what they have to work with, and they're able to do what they want to do --- be proactive with their customers."
Greg Stivers
Senior Vice President of Client Development
"Our retention rate for customers in Gainsight is five points better than our customers not in Gainsight."
Scott Romesser
Vice President, Customer Care
"We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down."
Andrew Cummins
Customer Experience Manager
"[Gainsight] forced the discussion to really working early on with the customer on identifying what success is in the first place."
Brian Wilson
VP, Customer Success and Support
"We are delighted with the product."
Laurie Wesloski
Customer Success Manager - Informatica
The Difference Maker for Your Business
With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.
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Submitted to
with a 5 of 5 star rating
[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.Lauren Denault
DemandForce -
Submitted to
with a 5 of 5 star rating
We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.Greg McGlaughlin
AppNexus -
Submitted to
with a 5 of 5 star rating
Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.Heather Hansen
CareerBuilder -
Submitted to
with a 5 of 5 star rating
We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.Howard Tarnoff
Ceridian -
Submitted to
with a 5 of 5 star rating
Great leadership is combined with incredible culture and opportunity. Having worked in software start ups for relatively long time, I can say this is the best job I've ever had.Anonymous employee
Gainsight
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