Turn Your Customers Into Your Best Growth Engine
Rally Your Entire Company Around Retention, Expansion, and Customer Success

The #1 Rated Customer Success Platform
Deliver Successful Outcomes for Your Customer with the Top Rated Customer Success Platform on Both G2Crowd and TrustRadius

Listen Carefully. Act Quickly.
Introducing Gainsight for Voice of the Customer (VoC) — Powerful Closed-Loop Surveys That Turn Customer Feedback into Meaningful Actions, Fast.


The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

  • Create customer communications at scale with Copilot
  • Proactively demonstrate ROI with Success Plans
  • Drive consistent action with Cockpit and Playbooks
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The Difference Maker for Your Business

With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Drive revenue

Predict and prevent future churn by cultivating healthy customers.
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Retain customers

Discover and capitalize on every upsell and cross-sell opportunity.
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Scale operations

Boost your efficiency to reach more customers with a smaller team.
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  • Submitted to
    with a 5 of 5 star rating
    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
    Lauren Denault
  • Submitted to
    with a 5 of 5 star rating
    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
    Greg McGlaughlin
  • Submitted to
    with a 5 of 5 star rating
    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
    Heather Hansen
  • Submitted to
    with a 5 of 5 star rating
    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
    Howard Tarnoff
  • Submitted to
    with a 5 of 5 star rating
    Great leadership is combined with incredible culture and opportunity. Having worked in software start ups for relatively long time, I can say this is the best job I've ever had.
    Anonymous employee


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Don’t Forget to Do These Things Before Pulse 2018

So you’ve bought your ticket to Pulse 2018…now what? The countdown has begun and we couldn’t be more excited to kick off Pulse 2018—hopefully you’re in the same boat (or should we say, aircraft carrier)! Pulse will be here before you know it, so we’ve compiled all the necessary to-do’s that will ensure you’ll be prepared for and get the most out of Pulse 2018. Subscribe to Pulse emails: Our Pulse newsletter is the source of Pulse 2018 info leading up to the event. Make sure you subscribe after you register so you can be notified of updates, additions, and more. Click here to go to the Pulse homepage and subscribe. Download the app: The Pulse app is a necessity for Pulse attendees. On the app, you can create a personalized agenda, view maps for easier navigation, and interact with real-time feed of event activity. It’s also one of our primary channels for sharing Pulse 2018 information during the event. Download it here:Apple StoreGoogle Play Store Follow us: Follow our social accounts to stay in the know before, during, and after the event. Connect with us, share your thoughts and pictures, and check out other’s Pulse experiences by tagging your […]

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7 Influential Women in Customer Success You Should Be Following

Who run the world? When it comes to the world of Customer Success, these ladies are leading the way. Their ideas are making businesses around the globe rethink customer relationships and how they deliver value. So what better day to celebrate their strength and successes than International Women’s Day? If you’re not following these seven women, you’re missing out. Catherine Blackmore, GVP of Global Customer Success at Oracle Marketing Cloud Twitter: @catherineblckmrCatherine’s LinkedIn With over 20 years in the industry, Catherine is a powerhouse of Customer Success innovation. Her thought leadership is fueled by real-life experiences which makes for valuable content on the structure and organization involved in running a first-class Customer Success strategy. She’s been named one of the Top 50 Influencers in Customer Success and her published works include myriad ebooks, blogs, and white papers. Learn from her:SaaStr Customer Success AMA with Nick MehtaPulses 2018: Customer Success! Part Deux: What I Learned Building My Customer Success Again Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce Twitter: @Tiffani_BovaTiffani’s LinkedIn For the impact she’s had on the Customer Success movement, it’s no surprise that Tiffani Bova was named one of the “Most Powerful and Influential Women in California.” […]

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The Surprising Impact of Allocadia’s Customer Health Score Project

Allocadia has always been a customer-driven organization. The very first customer of our Marketing Performance Management SaaS tool remains an active—and growing—user seven years after the company was founded. Since that very first deal, we’ve grown to over 10,000 users from over 150+ organizations around the world, and that trajectory is due in part to our commitment to Customer Success. A year ago, our CS team embarked on a critical project related to our customer health score. We knew it would be a way to better serve our customers, but it accidentally began a transformation within our organization. This project has catapulted our Customer Success organization to new heights. Today, we have insights that allow us to be nimbler in our go-to-market strategy, align us better with Marketing and Product Management, and truly serve as a leading department within Allocadia Here’s what happened: Our Customer Success team was functioning at a solid pace. Customers were happy and accounts were growing, but we thought we could do more to be a true driving force for our business. We have amazing customers who do amazing things, but didn’t have a formula or way to understand who the next great customer was (and why!) […]

6 min readJanuary 26, 2018
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Customer Success Showcase: The Secret to Scaling Customer Success at Your Startup

When you work at a startup, it’s easy to get caught up in the day-to-day buzz of managing customers. But when small teams need to make a big impact, even the most thoughtful organizations can become inefficient. But with the right tools and business processes, efficiency and scale are achievable for startups without investing heavily in resources. Affinio leveraged Gainsight to consolidate customer information, automate repetitive emails, and took a proactive approach to customer lifecycle and risk management—leading to Affinio’s CSMs saving 12 hours each week and the company increasing NPS response rate by 16 percent. Find out how they did it. In this webinar, you’ll learn how to: Consolidate customer information

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Customer Success + Marketing: How to Team Up to Boost Advocacy

Advocacy—it’s the secret sauce of successful companies. Customers create important social proof that accelerates deal cycles, generates demand, and fortifies your company’s brand. Advocates are more engaged, they renew at a greater rate, and they expand their footprints more predictably. But how do you earn that business capital from your customers? Advocacy isn’t an accident. You can operationalize processes to consistently convert successful customers into engaged advocates, creating meaningful gains in core metrics from NPS to CSAT to pipeline and expansion dollars and much more. In this webinar, you’ll get real-world cross-functional plays that will help you reach out to customers at key moments in the life cycle for advocacy actions like contributions to case studies, webinars, videos, online reviews, and other valuable assets. Join Howard Tarnoff (Founder & Managing Director of Customer Success LLC) and Carlos Gonzalez (Vice President of Customer Success Operations at Ceridian) as they reveal the advocacy playbooks they used to: Close deals faster and drive up margins Reduce burdens on Support through a thriving community Reduce time-to-value and increase “stickiness” Mobilize successful customers to advocacy actions And much more

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Gainsight for Healthcare IT Companies Datasheet

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Continuum Saves $5 Million in ARR Using Gainsight for Partner Success

“Before Gainsight, by the time we found out about a partner risk it was already too late. Now we can take a proactive approach to manage risk. It has saved us over $5 million in ARR since we implemented.” Continuum is an IT management platform that sells 100% through channel partners. Continuum’s partners are Managed Service Providers (MSPs) who provide IT & Security solutions to small and medium businesses around the world. The end-customers span a broad variety of business and industries, ranging from restaurants to boutique shops, doctors offices, libraries, and more. In this model, partners are the key lever for growing the business. Since contracts are not part of Continuum’s partner relationships, it’s critical to proactively manage the partner relationship and consistently deliver stellar results. By improving partner time-to-value, partner knowledge and training, and fostering partner success, Continuum is able to help their partners deliver Continuum products and solutions to the end-client more quickly. Download the case study to read the rest now.

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Gainsight Partner Pyramid

Successful business relationships are a joint effort. But, when you’re working with a variety of Channel Partners, you’ll find that this is easier said than done. Every business has individual goals and with that, their own definition of what ‘success’ means to them. This infographic gives you a look at the motivations and expectations that come with three types of partner relationships: strategic, value added, and velocity. You can use these insights to create your own Partner Success Program and drive success for all constituents, from Vendors to Partners to Customers. In this datasheet you’ll learn: How to model your Partner Success Program Three types of Partner relationships Strategies and considerations distinct to each Partner segment How each Partner type views their offerings and your partnership How each Partner type approaches customers


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