Customer Success Software
Product Experience Software
Customer Success Teams Empower and enable your CSMs.
Product Experience Teams Create elegant product experiences.
Customer Experience Teams Identify trends across the customer journey.
Revenue Teams Drive a high performing renewals process.
IT and Analytics Teams Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
There’s never been a more critical time to put your customers at the heart of your business. Reduce churn. Increase visibility. Improve product adoption. Drive expansions. If not now, when?
We've actually been able to quadruple the amount of customers that we reach in our lower tier.
We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down.
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
DemandForce
[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
Ceridian
We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
AppNexus
We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
CareerBuilder
Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
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From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.
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Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!
Schedule A Demo[TL;DR: We’re thrilled to announce a partnership with Vista Equity Partners, valuing Gainsight as a “unicorn,” to take the Customer Success movement to new heights. And I’m personally all in as CEO for this next phase. If you want to read the boring version of this story, see our press release here. If you want to read fun commentary from Alex Konrad at Forbes, click here. Otherwise, read on…] Memories Memories are funny. Why do we remember some things and not others? Why are some images 4K-vivid in our brains while others feel like they are encoded in 8-bit? Why do I recall every single final play from every single Steelers playoff loss and yet forget peoples’ names :05 seconds after they tell them to me? Over the course of my 7+ years being a part of the Customer Success movement, thousands of images have been etched into my brain, including: The first Pulse conference in 2013 in San Francisco, with a gigantic-at-the-time 300 people in the audience. Pulse events globally in London, Sydney, Atlanta, Boston, Chicago, Seattle, and New York. The face of every Gainster past and present who has played a role in making the Customer Success movement […]
As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. We’re interviewing a few rockstar CS Ops leaders to showcase how leading organizations drive growth and efficiency across their post-sales teams. Today, we’re talking to Jeff Beaumont from GitLab. GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. In several places, we’ll include links to more detailed CS Ops strategy and process resources that GitLab maintains (in their instance of GitLab!) What was your journey to CS Operations? What experiences have helped you with this role? I started my career as a CPA and spent seven years in accounting and financial planning. I transitioned to a software company focused on financial planning. I began as the Director of Support, then took on Customer Success, then Onboarding. I […]
We have almost made it through the challenging year of 2020. With Halloween behind us, it is time to celebrate arguably one of the best holidays—Thanksgiving. The season is upon us to reflect, share gratitude, and enjoy those moments with loved ones in simpler times. Whether you can celebrate with family or sacrificed face-time to keep safe, we hope you take a moment of gratitude this holiday season. When we acquired Aptrinsic two years ago, we had the foresight to see how valuable product data would be to the Customer Success function. Today we are so thankful for our product, now known as Gainsight PX, as it has over-delivered for Product Managers in many verticals looking to gain more in-depth insight into their products and guide users through the best experience. We want to take this opportunity to share 10 reasons we are grateful for Gainsight PX based on all the fantastic features and functionalities my clients use regularly. 1. Engage users without being overwhelming We all know the holiday season is overwhelming in a typical year–even more so in 2020. Providing contextual in-app help to your users gives them the information they need without becoming too much and adding […]
Gainsight’s Path to Becoming a CPO webinar series will host Product leaders from leading SaaS companies in a candid discussion of their journey in product management. Episode 5 highlights Lee Weiner, Chief Innovation Officer at Rapid7.
When you’re in customer success, predicting the future is part of the job description. It’s up to you to know which customers are at risk and proactively mitigate the situation. But getting ahead of churn requires the right data and best practices. Watch Ethan Douglas, Director of Customer Success from Vonage, to see how they use Gainsight to identify churn risks and the steps they take to stop churn in its tracks — mission-critical in today’s business environment.
Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound familiar? Join us as we host UKG’s Lauren Mitz to hear how they’ve architected a unified, guided, and highly-automated experience for every customer with Gainsight — from the moment they make the investment until they achieve their initial desired outcome — and how you can do the same
When evaluating customer success software, this is an invaluable resource. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Get access to ratings and reviews for several vendors across several categories including satisfaction ratings, feature comparisons, segments served, and much more. What will you learn? Highest rated features Likeliness to recommend Product roadmap sentiment Market presence stats And more!
Understand and improve your B2B customer experience with CX Center The world we live and work in is rapidly shifting every day and it’s more important than ever that we’re finding innovative ways to collaborate and better listen to our customers. Only a small fraction of companies that collect feedback actually act on it, and it’s that neglect that leads to dissatisfied customers and churn. CX Center is built for B2B companies and is the hub for all of your customer experience activities. In this datasheet, you’ll learn how CX Center helps customer-focused companies: Align around a single source of CX data Identify what matters most to customers using Natural Language Processing (NLP) Enrich CX data by pulling in sentiment from multiple channels Prove your impact with board-worthy reports And more In a time where we cannot afford to lose customers, we need to be diligent, leaving no feedback behind. With CX Center, you’ll have the power to listen to, act on, and analyze customer feedback so you can nurture lifelong customers.
Gainsight Configuration Wizard and Sightline Combine the power of our best in class customer success platform with the best practices of the world’s largest customer success community. What you’ll discover: How to get up and running with Gainsight in as little as three weeks Integrate your CRM platform, whether it is Salesforce, Hubspot or another leading solutions Guidance from the Gainsight services team which has over 50,000 hours of implementation experience Best practices from Gainsight and our 700+ customers And more!
