Listen Carefully. Act Quickly.
Introducing Gainsight for Voice of the Customer (VoC) — Powerful Closed-Loop Surveys That Turn Customer Feedback into Meaningful Actions, Fast.
WE ARE THE CUSTOMER SUCCESS COMPANY
The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:
- Create customer communications at scale with Copilot
- Proactively demonstrate ROI with Success Plans
- Drive consistent action with Cockpit and Playbooks
Lead Your World in Customer Success
"By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive."
Manager, Customer Success Organization
"We saw, with Gainsight, a 3% improvement in retention rate on $1B in revenue."
Head of Customer Success
"We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco."
Sr Director, Global Customer Success
"Our year-over-year revenue growth has increased over 20% since investing in Gainsight."
Senior Vice President, Global Cloud Customer Success
"We've actually been able to quadruple the amount of customers that we reach in our lower tier."
Director, Global Client Services
The Difference Maker for Your Business
With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.
[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.Lauren Denault
We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.Greg McGlaughlin
Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.Heather Hansen
We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.Howard Tarnoff
SEE HOW GAINSIGHT CAN HELP YOU DRIVE CUSTOMER OUTCOMES
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The Official Chief Customer Officer Welcome Kit Image
One of the best parts of my job as CEO of Gainsight is seeing individuals with responsibility aligned to customer needs moving up in their own personal careers. And one of the hottest trends in enterprise businesses is to appoint one person with end-to-end operational responsibility for Customer Success and Customer Experience. While the title may vary from company to company, the concept of a “Chief Customer Officer (CCO)” is becoming very popular. Whether you are an experienced CCO, sought out the big job, or got it handed to you, you probably don’t want to reinvent the wheel as you attempt to help your company become more customer-centric and grow faster in the process. As I talk to new or experienced CCOs, I often get the same list of questions. So I tried to document a set of resources that can help you get started or sharpen your team: Follow on LinkedIn Nick Mehta That’s yours truly. I share a lot of big picture stuff about the direction of the industry, along with occasional ramblings about football, physics, and philosophy. You can also follow my writings at mehtaphysical.com or me on Twitter @nrmehta. Allison Pickens Allison is Gainsight’s CCO. She’s a prototypical CCO in […]
4 Reasons You’ll Miss Your Number Without Customer Success Image
If I had a genie, one of the things I would wish for (after more wishes and a Steelers Super Bowl win) is an extra month between the end of our current fiscal year and the start of our next.* It feels like every year, you go from the stress of closing strong to the new stress of starting from zero again. And if you’re like me, you stare at the $0 bookings amount on the first day of the new fiscal year and say, “How the heck am I going to make my number?” If you’ve been around as long as I have, you might feel nostalgic for the “old days” before SaaS. Making the number was still hard then (and dramatic) but the playbook was pretty simple: Hire reps Ramp reps Push reps If things fail, blame Marketing! But all jokes aside, as bizarre as the licensed software world was in some respects, the model was well-understood and could translate from company to company. And even though we are 15 years into the SaaS/cloud transition, most companies still run sales with an on-premise/license software mindset. Every bookings goal is about more “rep capacity.” But modern CEOs and sales […]
How to improve product feature adoption and manage risks Image
So you’ve designed, built, and shipped your product. Job’s over from a development perspective, right? Not so fast! Product Management (PM) teams aren’t successful until customers are adopting and using. Leading PM organizations are leveraging Customer Success principles and processes to: Manage product risk Measure and improve feature usage and adoption Guide the roadmap Engage in meaningful product discussions And more Review the slides from our webinar with Gainsight CEO Nick Mehta and VP Product Management & Security Denise Stokowski to learn how you can dramatically improve your core metrics in PM using Customer Success best practices and technology.
Challenging Your Customers Can Backfire: Why A Provocative Approach Falls Short in Two Critical Conversations Image
Challenging Your Customers Can Backfire: Why A Provocative Approach Falls Short in Two Critical Conversations
Challenging prospects is a proven method to get them to do something different. But what about when it’s time to convince your customers to renew with you or even get them to pay more? For these “why stay” and “why pay” moments, challenging your customers will actually backfire—and there’s research to prove it. There’s a right way to drive revenue growth from your customer base. Join Tim Riesterer, co-author of “The Three Value Conversations,” and Allison Pickens, Chief Customer Officer at Gainsight, and learn how to convince your customers to stick with you and pay more while simultaneously improving the relationship. Learn how to: Create your own “why stay” story using a tested and proven framework to dramatically increase your renewal and retention rates. Construct price increase messaging that will drive more revenue and preserve customer relationships. Leverage data-driven insights into customer health and risk to dramatically improve your expansion metrics. Improve alignment between all customer-facing teams to surface and capitalize on upsell opportunities. Convert your most successful customers into three actionable leads for revenue growth.
How to Create Healthy Customers in Healthcare IT: Inside Imprivata’s Customer Success Org Image
The best healthcare professionals are able to ask the right questions to get the right feedback at the right time to correctly diagnose and care for their patients. The best healthcare IT professionals must do the exact same thing for their patients. Join Roelf Kuitse, Manager of Imprivata’s Customer Success Organization, and Ganesh Subramanian, Gainsight’s Director of Product Marketing, as they deep-dive into how Imprivata leveraged the power of Customer Success to generate $15M worth of add-on opportunities. In this webinar, you’ll learn: How to implement an effective CS org in Healthcare IT Tactics for reducing risk in complex accounts How to streamline your customer journey to massively boost expansion opportunities And much more
Gainsight for Healthcare IT Companies Datasheet Image
Gainsight helps Healthcare IT companies deliver outcomes for customers, providers, and patients. In the highly unique and rapidly evolving Healthcare IT marketplace, your key differentiator will be the outcomes you deliver for your customers. As the industry shifts toward value-based care, cost pressures mount, and competition intensifies, it’s no longer enough to just sell and implement your technology. Your customers expect you to deliver a seamless experience and demonstrate quantifiable value. Are you enabling superior patient outcomes, improved safety, and increased efficiency? Gainsight can help you drive and measure those results in a repeatable, sustainable way, creating a solid platform of revenue and a high ceiling for growth. In this datasheet, you’ll learn how Gainsight helps Healthcare IT companies: Capture customer signals Understand customer health Drive customer engagement And much more
Continuum Saves $5 Million in ARR Using Gainsight for Partner Success Image
“Before Gainsight, by the time we found out about a partner risk it was already too late. Now we can take a proactive approach to manage risk. It has saved us over $5 million in ARR since we implemented.” Continuum is an IT management platform that sells 100% through channel partners. Continuum’s partners are Managed Service Providers (MSPs) who provide IT & Security solutions to small and medium businesses around the world. The end-customers span a broad variety of business and industries, ranging from restaurants to boutique shops, doctors offices, libraries, and more. In this model, partners are the key lever for growing the business. Since contracts are not part of Continuum’s partner relationships, it’s critical to proactively manage the partner relationship and consistently deliver stellar results. By improving partner time-to-value, partner knowledge and training, and fostering partner success, Continuum is able to help their partners deliver Continuum products and solutions to the end-client more quickly. Download the case study to read the rest now.
Gainsight Partner Pyramid Image
Successful business relationships are a joint effort. But, when you’re working with a variety of Channel Partners, you’ll find that this is easier said than done. Every business has individual goals and with that, their own definition of what ‘success’ means to them. This infographic gives you a look at the motivations and expectations that come with three types of partner relationships: strategic, value added, and velocity. You can use these insights to create your own Partner Success Program and drive success for all constituents, from Vendors to Partners to Customers. In this datasheet you’ll learn: How to model your Partner Success Program Three types of Partner relationships Strategies and considerations distinct to each Partner segment How each Partner type views their offerings and your partnership How each Partner type approaches customers