Listen Carefully. Act Quickly.
Introducing Gainsight for Voice of the Customer (VoC) — Powerful Closed-Loop Surveys That Turn Customer Feedback into Meaningful Actions, Fast.
WE ARE THE CUSTOMER SUCCESS COMPANY
The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:
- Create customer communications at scale with Copilot
- Proactively demonstrate ROI with Success Plans
- Drive consistent action with Cockpit and Playbooks
Lead Your World in Customer Success
"We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points."
Head of Global Customer Success
"By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive."
Manager, Customer Success Organization
"We saw, with Gainsight, a 3% improvement in retention rate on $1B in revenue."
Head of Customer Success
"We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco."
Sr Director, Global Customer Success
"We've actually been able to quadruple the amount of customers that we reach in our lower tier."
Director, Global Client Services
The Difference Maker for Your Business
With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.
[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.Lauren Denault
We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.Greg McGlaughlin
Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.Heather Hansen
We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.Howard Tarnoff
SEE HOW GAINSIGHT CAN HELP YOU DRIVE CUSTOMER OUTCOMES
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Who run the world? When it comes to the world of Customer Success, these ladies are leading the way. Their ideas are making businesses around the globe rethink customer relationships and how they deliver value. So what better day to celebrate their strength and successes than International Women’s Day? If you’re not following these seven women, you’re missing out. Catherine Blackmore, GVP of Global Customer Success at Oracle Marketing Cloud Twitter: @catherineblckmrCatherine’s LinkedIn With over 20 years in the industry, Catherine is a powerhouse of Customer Success innovation. Her thought leadership is fueled by real-life experiences which makes for valuable content on the structure and organization involved in running a first-class Customer Success strategy. She’s been named one of the Top 50 Influencers in Customer Success and her published works include myriad ebooks, blogs, and white papers. Learn from her:SaaStr Customer Success AMA with Nick MehtaPulses 2018: Customer Success! Part Deux: What I Learned Building My Customer Success Again Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce Twitter: @Tiffani_BovaTiffani’s LinkedIn For the impact she’s had on the Customer Success movement, it’s no surprise that Tiffani Bova was named one of the “Most Powerful and Influential Women in California.” […]
The Surprising Impact of Allocadia’s Customer Health Score Project Image
Allocadia has always been a customer-driven organization. The very first customer of our Marketing Performance Management SaaS tool remains an active—and growing—user seven years after the company was founded. Since that very first deal, we’ve grown to over 10,000 users from over 150+ organizations around the world, and that trajectory is due in part to our commitment to Customer Success. A year ago, our CS team embarked on a critical project related to our customer health score. We knew it would be a way to better serve our customers, but it accidentally began a transformation within our organization. This project has catapulted our Customer Success organization to new heights. Today, we have insights that allow us to be nimbler in our go-to-market strategy, align us better with Marketing and Product Management, and truly serve as a leading department within Allocadia Here’s what happened: Our Customer Success team was functioning at a solid pace. Customers were happy and accounts were growing, but we thought we could do more to be a true driving force for our business. We have amazing customers who do amazing things, but didn’t have a formula or way to understand who the next great customer was (and why!) […]
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Customer Success + Marketing: How to Team Up to Boost Advocacy Image
Advocacy—it’s the secret sauce of successful companies. Customers create important social proof that accelerates deal cycles, generates demand, and fortifies your company’s brand. Advocates are more engaged, they renew at a greater rate, and they expand their footprints more predictably. But how do you earn that business capital from your customers? Advocacy isn’t an accident. You can operationalize processes to consistently convert successful customers into engaged advocates, creating meaningful gains in core metrics from NPS to CSAT to pipeline and expansion dollars and much more. In this webinar, you’ll get real-world cross-functional plays that will help you reach out to customers at key moments in the life cycle for advocacy actions like contributions to case studies, webinars, videos, online reviews, and other valuable assets. Join Howard Tarnoff (Founder & Managing Director of Customer Success LLC) and Carlos Gonzalez (Vice President of Customer Success Operations at Ceridian) as they reveal the advocacy playbooks they used to: Close deals faster and drive up margins Reduce burdens on Support through a thriving community Reduce time-to-value and increase “stickiness” Mobilize successful customers to advocacy actions And much more
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Gainsight for Healthcare IT Companies Datasheet Image
Gainsight helps Healthcare IT companies deliver outcomes for customers, providers, and patients. In the highly unique and rapidly evolving Healthcare IT marketplace, your key differentiator will be the outcomes you deliver for your customers. As the industry shifts toward value-based care, cost pressures mount, and competition intensifies, it’s no longer enough to just sell and implement your technology. Your customers expect you to deliver a seamless experience and demonstrate quantifiable value. Are you enabling superior patient outcomes, improved safety, and increased efficiency? Gainsight can help you drive and measure those results in a repeatable, sustainable way, creating a solid platform of revenue and a high ceiling for growth. In this datasheet, you’ll learn how Gainsight helps Healthcare IT companies: Capture customer signals Understand customer health Drive customer engagement And much more
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“Before Gainsight, by the time we found out about a partner risk it was already too late. Now we can take a proactive approach to manage risk. It has saved us over $5 million in ARR since we implemented.” Continuum is an IT management platform that sells 100% through channel partners. Continuum’s partners are Managed Service Providers (MSPs) who provide IT & Security solutions to small and medium businesses around the world. The end-customers span a broad variety of business and industries, ranging from restaurants to boutique shops, doctors offices, libraries, and more. In this model, partners are the key lever for growing the business. Since contracts are not part of Continuum’s partner relationships, it’s critical to proactively manage the partner relationship and consistently deliver stellar results. By improving partner time-to-value, partner knowledge and training, and fostering partner success, Continuum is able to help their partners deliver Continuum products and solutions to the end-client more quickly. Download the case study to read the rest now.
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