5 Ways to Be a Better Listener—in Life and in Business Image
There’s a reason why we’re groomed to be good listeners since Kindergarten. It’s a way to foster relationships in our personal lives and comes in handy with our customers. At Gainsight, our mission is to “Be successful in business by being Human-first.” You’d be surprised how the basics of listening that we’ve grown up learning can also be applied to our customers. After all, behind every click, call, or email, humans are there trying to get their job done. Below, we’ll explore five ways you can be a better listener so your customers feel heard and how Gainsight CX can help you put these into practice. You Asked, We Listened: See Gainsight CX in Action If we learned anything in 2020, we can plan all we want, but in the end, we need to listen to our customers to pivot and keep up with the times. Gainsight’s customer experience solution has made strides in the last year, and you’re invited to check it out. We’ll show you how to better listen to customers, act on their feedback, and analyze their sentiment to drive real change. Join us on January 28th for a live Gainsight CX demo to demonstrate how you […]
7 min readJanuary 20, 2021
The Ultimate List of Product Experience Resources for 2021 Image
As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101 Mastering Product Experience in SaaS (Watch the webinar recording) Powering Experiences At Scale With Gainsight PX Why This Global Disruption Is A Catalyst To Product-Led Growth How to Create a Best-in-Class Free Trial Experience 4 Strategic Steps To Delivering A New Product Experience At Enterprise Scale 5 Reasons Why Product Experience Is More Important Now Than Ever 5 Mistakes That Are Ruining Your Product Experience Product Analytics Using Product Benchmarks to Gauge Product Performance 3 Essential Reports That Will Answer Your Product Usage Questions How to Discover and Define Your Power Users (Watch the webinar recording) Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify […]
3 min readJanuary 18, 2021
How an Entrepreneurial Spirit Led Anand Chandrasekaran to CPO Image
Being in tune with your career observations, work environment, and the industry’s current ebb and flow is necessary for anyone looking to make headway in the employment journey. Often, one is merely waiting for the opportunity to show, hoping that some kind of fate lends a hand. Luck may play some role, but life is not a drift. This is a theme throughout Gainsight’s Path to CPO series, hosted by CEO Nick Mehta. Recently, Nick sat with Anand Chandrasekaran, Chief Product Officer and Executive Vice president of Product Management at Five9, a leading cloud-based contact center software. Determination of One’s Path Like so many others interviewed in the CPO series, Anand’s journey is not a traditional one. His career path did not begin in Silicon Valley. A native of India, he attended graduate school in northern California, partly inspired by the book called ‘Only the Paranoid Survive’ by Andy Grove. Like so many who come to the United States, Anand found himself drawn by the ability to determine his path. “There was this fantastic notion that your talent and your merit alone can drive your success as opposed to where you were born or the kind of family you were […]
8 min readJanuary 18, 2021