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How to Provide a High-Touch Product Experience While Social Distancing

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our

March 30, 2020

Managing Churn During COVID-19: A Conversation with Bessemer

As SaaS leaders tackle the unexpected management implications of COVID-19, there has never been a better time to double down on retention

1744 Registered

5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in

March 31, 2020
  • Lauren Denault

    DemandForce

    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
  • Heather Hansen

    CareerBuilder

    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
  • Greg McGlaughlin

    AppNexus

    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
  • Howard Tarnoff

    Ceridian

    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.

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From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.

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The Buyer’s Guide to Customer Success Solutions

Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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Resources

Finding My Pride: A Gainster’s Story Image

Finding My Pride: A Gainster’s Story

I originally came out as “not straight” in early high school, but the time I spent in heterosexual romantic relationships seemed to nullify my Queer identity to my peers. A resulting feeling that I wasn’t “Queer enough” to warrant coming out kept me from being more public about my sexuality in the years since then, especially at work. I’ve come to realize that nagging feeling is internalized homophobia, and the only way it could be conquered was by accepting my Queerness as a part of my whole self in all parts of my life and using my own visibility to bring greater awareness, acceptance, and accessibility to all parts of the beautiful LGBTQIA+ spectrum, to Gainsight from within. I am especially passionate about ensuring Gainsight is a welcoming place for Trans and Nonbinary employees, and it’s been wonderful to see the acceptance and the willingness to learn from the people I work with! Have you watched Pose yet? Why not? It’s so good. It’s about my family. Pose is the story of chosen families of Queer folks who lived and thrived during the AIDS epidemic in the 80s and 90s by creating art, community and opportunity for themselves through New […]

52 sharesJune 30, 2020
Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance Image

Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance

As providers of HealthIT and Digital Health services, your solutions provide workflows, data, and deep analytics to enable patients and clients to answer  questions such as: Is my health getting better?  Are my patients getting better? Am I providing the right care? Are we optimizing revenue for our practice?   Are we improving patient access to care?  But, we often don’t have the same understanding of how our teams and organizations perform.  We lack the workflows, data, and analytics to answer similar questions: Are my clients seeing value with our solution? Are my clients as healthy as they could be? Is their experience where we want it to be? Is my team taking the right actions at the right time and delivering on our commitments? Are we on track to meet our retention, expansion, and satisfaction goals or do we need to course-correct?  Are we properly investing in scaling our client-facing operations?  As we navigate through the ups and downs of 2020, being able to answer these questions is more important now than ever. In both organizations that are “thriving” and “surviving” 2020, C-suite executives are renewing their focus on clients. Why? For “survivors” retaining and expanding the base is critical […]

5 min readJune 29, 2020
Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify Event Leads Image

Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify Event Leads

After the incredible success of Pulse Everywhere, the virtual version of Gainsight’s annual Pulse conference, we were inundated with inquiries from companies across the industry. Everyone wanted to know how we organized such a monumental event in a short amount of time—online!  One of the most interesting questions we received was how companies could develop and qualify event leads from Pulse traffic and attendees. Wait, but Pulse was a VIRTUAL event. Is it possible to generate quality leads and make decisions from this type of information? The answer is, “Yes, you can, with Gainsight PX!” After all, no one wants over 23,000 potential leads to go to waste. So, we asked our internal teams and discovered some insightful revelations from their experiences.  How we helped our sales team turn attendees into leads Gainsight PX was designed to have the ability to reveal vital and effective data through its product analytics features.  It is very flexible and user friendly. But what is the best way to utilize and leverage PX to a company’s advantage within a virtual conference? Gainsight’s internal team was excited to share that it begins with ease of onboarding. They felt it was crucial to have Gainsight teammates […]

5 min readJune 29, 2020
Path to CPO Series: Amy Bunszel from Autodesk Image

Path to CPO Series: Amy Bunszel from Autodesk

In this episode of Gainsight’s “Path to CPO Series,” Denise Stokowski, Group VP of Platform Products at Gainsight talk with Amy Bunszel, Senior Vice President, Design and Creation Products at Autodesk in a candid discussion of Amy’s journey in product management. As Senior Vice President of Design and Creation Products, Amy manages product strategy and execution for Autodesk’s 3D design and creation portfolio including the Autodesk Product Collections, AutoCAD family, Autodesk 3ds Max, Autodesk Inventor, Autodesk Revit, Autodesk Maya and more. With more than 20 years of experience innovating software products across the architecture, engineering, and construction, manufacturing and media and entertainment industries, Amy inspires innovative strategy while driving large-scale agile software development around the globe. Amy combines her roots as a start-up co-founder with deep product management knowledge and large-scale product execution expertise to build high performing teams focused on delivering value to their customers. Enjoy the session! Register for the next webinar in this series here.

2633 registered
The Customer Success Economy Part 1 Image

The Customer Success Economy Part 1

Watch co-author Nick Mehta, CEO of Gainsight and book contributors Jane Graham, Vice President, Customer Success and Renewals at Kronos, Alexis Hennessy principal at Heidrick & Struggles, and Charles Atkins, Partner at McKinsey & Company as they discuss The Customer Success Economy and offer examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. For a free copy of the book, click here.

2575 registered
A Sneak Peek Into Gainsight’s Horizon Experience Image

A Sneak Peek Into Gainsight’s Horizon Experience

Join Ciara Peter, VP Product Design of Gainsight on Thursday, July 9th as she walks you through Gainsight’s simple, beautiful, and intuitive new product experience. Learn about the inspiration behind Horizon Experience, the benefits for Gainsight users, and how to prepare for the updates. With Horizon Experience, you will be able to: Adopt and realize value even more quickly with consumer-like UX powered by data intelligence Work more efficiently than ever with simplified daily tasks and step by step guidance Spend time in a product you love, wherever you are – with consistent patterns across mobile, web, and powerful integration

2662 registered
The Customer Success Economy – Now Available! Image

The Customer Success Economy – Now Available!

The Customer Success Economy builds on the success of Gainsight’s first volume, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, released in 2016. Just four years later, it’s become required reading for thousands of recurring revenue businesses around the world. And Customer Success has evolved into a philosophy and practice that is infused into every part of an organization. In this new book, Mehta and Pickens share how Customer Success is practiced at organizations across various industries. Download the first chapter for FREE today!

1 min read
The Essential Guide for the SaaS Executive During COVID-19: People, Process and Tools Image

The Essential Guide for the SaaS Executive During COVID-19: People, Process and Tools

We are entering a ‘new normal’ and leaders like you need a guide on how to manage sales, retention, and expansion leaning on the insights from your Customer Success and Product teams. Now more than ever, SaaS leaders are doubling down on existing clients as new logo sales slow down. This guide will help you align your people and processes using Gainsight tools to ensure you thrive through this pandemic with renewed visibility and better decision making strategies than ever before. Human first strategies to lead through a crisis How to use playbooks to level up remote teams How to categorize your clients to strategize efficiently  How to effectively use product usage data during a downturn And more!

477 downloads
In-App Engagement Kit Image

In-App Engagement Kit

The complete kit for anyone who wants to supercharge adoption and onboarding in their product. In-app engagements, those outreaches that happen within your product, are ideal for getting the right information to the right users. But, send out too many and they’ll hurt your product experience more than they help. This In-App Engagement Kit has everything you need to create a complete in-app engagement strategy. Inside the kit, you’ll find: The Guide to In-App Engagements: Covers the basics and provides steps to set up a governance plan that will keep users safe from the dreaded “in-app engagement fatigue.” The TRUSt Framework for In-App Engagements: A handy reference to keep everyone aligned on how to use in-app engagements. Request Form Template: An example form to ensure that requests from other departments come with all the necessary information you need to prioritize, create, and launch them. Copy Templates: Easily create eight of the most-used types of engagements with these helpful templates. Tracking Template: Use this spreadsheet template to organize, track, and measure the results of your in-app engagements. Start sending unlimited in-app engagements today! Free for 90 days. For a limited time, you can use Gainsight PX, free for 90 days, to […]

2 min read