Customer Success Deliver the outcomes your customers desire. Find Out More >
Product Experience Build products your customers love. Find Out More >
Customer Experience Drive superior customer experiences. Find Out More >
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Discover how every function in your company can benefit from being more customer-centric.
The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company.
Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale.
Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences.
Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience.
An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer.
Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.
We've actually been able to quadruple the amount of customers that we reach in our lower tier.
We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down.
We saw, with Gainsight, a 3% improvement in retention rate on $1B in revenue.
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
AppNexus
We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
DemandForce
[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
Ceridian
We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
CareerBuilder
Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
Vet Gainsight with hundreds of reviews on these trusted, third-party sites.
From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.
View Customer Stories
Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!
Schedule A DemoProduct analytics is a necessary part of modern product management. But what’s the point of collecting data if you have no way to act on it and improve your KPIs? As agile working environments grow increasingly popular, product managers find themselves facing new challenges such as: Staying competitive in a constantly-shifting landscape Personalizing product experience to fit a wide variety of use cases Prioritizing feature developments and then driving adoption of them Luckily, there are more solutions available than ever before to help product managers solve these issues. But innovation can be a double-edged sword. With so many solutions available, how do you know which one is right for you? Every platform and tool claims to be the best in their field, but how do you know which is the best choice for you? There’s a lot of content on the internet, so use it to your advantage. Some great resources to look for include: Reviews Case Studies Comparisons Product Breakdowns We’ve compiled nine advantages Gainsight PX has over Amplitude, to help you with your evaluation process. 1. Gainsight PX gets you quicker to value than Amplitude Nobody wants to spend hours setting up software. After all, time is money, right? […]
It’s crystal clear that your partner channel is an asset to your company’s overall business revenue number. What’s murkier is the operational process to actually put those dollars in your pocket. Probably the first word that comes to mind when you talk strategy in growing revenue through the channel is upsell. But not all of your partners are ready to tackle an upsell strategy. By partnering with Gainsight, we’ll walk you through the upsell lifecycle for your partner channel in just two steps: Identify your strongest partners. Help them distinguish optimal customers to upsell. 1. How to identify strong partners All of your partners and resellers play an integral role in your company’s overall revenue. However, identifying which partners are consistently driving success for your business could lead you to prime candidates for upselling opportunities. Which metrics should you consider for choosing strong partners? Goal Setting: Your first step should be setting goals for your program. Each partner will bring a different skillset to your channel program, but what matters is which partners are most aligned to helping you achieve your primary business goal. Understand your company’s vision for the year and create goals in your channel program that will make you […]
You want growth? Your customers’ health is more important than your top of funnel. It sounds counter-intuitive, but it’s true. Over half of customers believe their experience is more important than price when making a purchasing decision (Gartner). And according to Harvard Business Review, it’s 25 times more cost-effective for you to retain existing customers than to invest in new ones. That means it’s critical to know how your customers are feeling at all points in the customer journey. This guide will discuss everything you’ll need to know about proactively gathering feedback, so you can determine who your strongest customers are, where your strong and weak points are, and continually improve your overall customer experience. Customer feedback trends With access to so much customer data and insights, expectations are at an all-time high. The majority of customers expect companies to fully understand their needs and exceed their expectations. So Customer Success (CS) teams are fully committed to giving the most positive experience possible and exceeding all expectations, right? Unfortunately, too often CS falls into a reactive state. And in the early days, CS really was all about putting out customer fires, resolving customer issues and tending to complaints. Now, modern […]
Thursday, July 25 | 11:00 a.m. PT (2:00 p.m. ET) The two biggest predictors of customer churn are poor onboarding and the loss of an executive sponsor. While often looked at as an unavoidable and unfortunate part of the customer journey, the loss of an executive sponsor can really be viewed as just another handoff in the onboarding and customer success process. Handoffs are a critical part of the customer journey and we’ll discuss how these materially impact the likelihood of customer satisfaction, customer success and customer churn. Join Jamie Cole, VP of Marketing and Product at Taskray, Tyler McNally, Sr. Director of Customer Success at Gainsight, and Meenal Shukla, Sr. Client Outcomes Manager at Gainsight, as they give you a detailed framework for operationalizing the handoff between Sales and CS. In this webinar, you’ll learn: A methodology for onboarding customers from the handoff through to a new executive sponsor. How to streamline the handoff from Onboarding to CS. And much more!
Wednesday, June 26 | 11:30 a.m. PT (2:30 p.m. ET) Gainsight and LinkedIn teamed up to release the newest comprehensive data on the state of the customer success profession. You can read the whole thing right here, but if you want all-important context, we’ll be breaking down what we can infer for the future based on this data. Join us for this short webinar in which we’ll take a closer look at three macro trends you might miss from just looking at the data in the report. Gainsight’s CCO, Ashvin Vaidyanathan will give his perspective and take your questions on the topic. This webinar will be highly valuable for anyone currently in a customer success role or looking to join the movement. But on top of that, if you’re trying to get a handle on the current and near-future state of the subscription business model and the tech industry at large, this will be a can’t-miss half hour. In this webinar, you’ll learn: One critical area of investment for forward-thinking customer success teams. Several tactical ideas for how to better align CS to growth metrics. How to improve upon diversity and inclusion in your company. And much more.
Hg talks to functional experts & operators in the field to share their experiences when growing a business in tech space. In this podcast, Dan Steinman, General Manager of EMEA at Gainsight, answers these questions: Why Sales and marketing alignment is not the whole answer What is the recipe for success in aligning the whole company? Should you sell to everyone? Where can we start to see quick results with respect to increasing alignment? If you don’t have a defined CS function, what characteristics should you look for?
Discover the dramatic business model changes underway in the tech industry and how these changes are acutely impacting product management. Product management leaders are faced with dramatically changing their approach to how they are leading their organizations, investing and operationalizing to drive their business’ recurring revenue engine. This paper explores the challenges TSIA member companies are facing, identifies some proven practices, and offers guidance for an effective path forward. It’s an ideal asset for SaaS or XaaS product management leaders to understand what’s to come in 2019. In this report, you will learn: The top challenges of product management leadership Trending design methodologies for successful X-as-a-service offers Best XaaS pricing strategies XaaS product management revenue growth An inside look at the current state of XaaS product management XaaS critical success metrics & KPIs
A comprehensive guide for Product leaders. Look around you. How many people are on their computer? Their cell phone? We’re surrounded by digital experiences, both at work and at home. Whether you’re a SaaS or cloud business, or if a digital experience is just one facet of your offerings, it’s imperative that you deliver an amazing product experience. As a product leader, this weight of this responsibility falls on your shoulders and if you want to create competitive products, you need to develop a customer-centric mindset. Understanding product experiences inside and out will benefit your customers and your career. We’re no longer transitioning to a new era of business, we’re deep in it, and if you want to keep up, you need to be in tune with your customers and deliver continuous intrinsic value. Otherwise, you’ll be obsolete before you can say, “Blockbuster.” In this ebook you will learn: The value of a great product experience The components necessary to deliver it Best practices to align your company around the customer And much more!
A comprehensive guide for Customer Success leaders. Customer success (CS) is a business imperative. But this emerging discipline is growing so fast, how do you keep up? Introducing the comprehensive guide for Customer Success leaders, “So You Want to Be Successful in Customer Success?” Featuring insights from customer success leaders from Rapid7, Adobe, and Gainsight, this in-depth guide is a must-read for any modern CS professional. If you’re building a team, you’ll learn how your peers are making a case, measuring success, and hiring rockstars. If you’re looking for a job in CS, this guide will ensure you nail the interview. Download this guide to learn how to: Hire the best CSMs Build a CS function Measure success Prepare for the future of CS And much more!
