Customer Success Software
Product Experience Software
Customer Success Teams Empower and enable your CSMs.
Product Experience Teams Create elegant product experiences.
Customer Experience Teams Identify trends across the customer journey.
Revenue Teams Drive a high performing renewals process.
IT and Analytics Teams Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
There’s never been a more critical time to put your customers at the heart of your business. Reduce churn. Increase visibility. Improve product adoption. Drive expansions. If not now, when?
We've actually been able to quadruple the amount of customers that we reach in our lower tier.
We wanted to have a early warning system. Gainsight was able to prop us up and it's never let us down.
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
DemandForce
[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
AppNexus
We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
Ceridian
We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
CareerBuilder
Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
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From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.
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Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!
Schedule A DemoIn our Path to CPO webinar series, there seems to be a common theme among CPOs. A noticeable trend reveals that product, like customer success, relies on every part of the organization to deliver outcomes. Recently, Nick Mehta, CEO at Gainsight, met with Chris O’Donnell, Chief Product Officer of Hubspot, to get his view on a path into product management. Hubspot is a growth platform that enables your business teams and organizations, or Hubs, to work collectively. From Marketing to Sales to Services, and even a CRM, the platform connects companies with tools they need to scale effectively. The understanding is that each Hub is powerful alone but better together. Founded in 2006 by Brian Halligan, Chief Executive Officer, and Dharmesh Shah, Chief Technology Officer, Hubspot is headquartered in Cambridge, Massachusetts, with offices and customers worldwide. Their primary focus is on small to medium businesses under 2,000 employees, helping them create jobs, find financial independence, and thus, expand. Not One Path Chris shared his path into the C-suite. It did not go unnoticed by Nick that no two journeys for CPOs are the same. Nick found it “interesting to think that each kind of chief product officer is flavored differently.” […]
In the current, increasingly complex economic situation, many CFOs, and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. According to research, a modest bump of 5% improvement in retention can result in anywhere from 25% – 95% increase in profits. In these uncertain times, those stats are not to be taken lightly. KBCM Technology Group’s 2020 SaaS Survey Results indicate that the cost to acquire one dollar of new customer Annual Recurring Revenue (ARR) is $1.60., while the cost to expand an existing customer is only 69 cents. Gainsight has been preaching this point for some time—customer acquisition isn’t enough for your company to stay ahead of the competition. To successfully drive real growth for your business, you must focus on preserving and expanding the customers you already have. The Purpose Behind The Process A focus on retaining customers comes with its own challenges. Behind every renewal is a person. That person has likely been a user of convenient consumer products and translates their experience with those products into heightened expectations for your organization. Instead of the adage “Always be selling (ABS),” organizations must shift to the mantra, “Always be retaining (ABR).” This […]
1. Tell us a bit about yourself and what your role is at Gainsight. I’m responsible for Product Management and Technical Communications. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. 2. What does your day-to-day look like? Mornings are dedicated to team and customer collaboration. It’s the only time that works across three time zones! Customers are bringing us their most challenging problems, which take a diverse team to solve. Afternoons are often focused on reviewing requirements, wireframes, and designs for the next set of initiatives. Other afternoons I focus on supporting our technical communications team, such as examining in-app PX engagements. I then dedicate a few hours of me / family time before hopping back on with my India teams. 3. At Gainsight, we believe customer success is a company-wide priority. How do you drive customer success in your role? As an owner of products and technical communications, my team drives customer success through our products. It starts with building our products in accordance with our […]
Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound familiar? Join us as we host UKG’s Lauren Mitz to hear how they’ve architected a unified, guided, and highly-automated experience for every customer with Gainsight — from the moment they make the investment until they achieve their initial desired outcome — and how you can do the same
Wednesday, October 28th at 11 am PDT Ensuring that your customers are successful and keep renewing is one of the highest priorities for any subscription business. However, in order to maximize retention, you need to identify renewals that need attention early on, monitor how your renewal opportunities progress, and ensure that your teams have the right context around their accounts to close every renewal opportunity. See how Conversica streamlined their renewal management process using Gainsight’s Renewal Center. Brian Kaminski, Chief Customer Officer at Conversica, will share how they keep track of thousands of renewals, surfacing the opportunities that need immediate attention. You’ll walk away from this session with: Best practices to forecast renewals more accurately using customer insights How to create a centralized, granular look at your renewals book of business Recommendations to consider for your renewal management strategy
Join the creator of Gainsight PX, Mickey Alon, as he discusses why product-led growth strategy is rapidly being adopted in SaaS.
When evaluating customer success software, this is an invaluable resource. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Get access to ratings and reviews for several vendors across several categories including satisfaction ratings, feature comparisons, segments served, and much more. What will you learn? Highest rated features Likeliness to recommend Product roadmap sentiment Market presence stats And more!
Understand and improve your B2B customer experience with CX Center The world we live and work in is rapidly shifting every day and it’s more important than ever that we’re finding innovative ways to collaborate and better listen to our customers. Only a small fraction of companies that collect feedback actually act on it, and it’s that neglect that leads to dissatisfied customers and churn. CX Center is built for B2B companies and is the hub for all of your customer experience activities. In this datasheet, you’ll learn how CX Center helps customer-focused companies: Align around a single source of CX data Identify what matters most to customers using Natural Language Processing (NLP) Enrich CX data by pulling in sentiment from multiple channels Prove your impact with board-worthy reports And more In a time where we cannot afford to lose customers, we need to be diligent, leaving no feedback behind. With CX Center, you’ll have the power to listen to, act on, and analyze customer feedback so you can nurture lifelong customers.
Gainsight Configuration Wizard and Sightline Combine the power of our best in class customer success platform with the best practices of the world’s largest customer success community. What you’ll discover: How to get up and running with Gainsight in as little as three weeks Integrate your CRM platform, whether it is Salesforce, Hubspot or another leading solutions Guidance from the Gainsight services team which has over 50,000 hours of implementation experience Best practices from Gainsight and our 700+ customers And more!
