Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
Business Success Requires Customer Success
Discover how every function in your company can benefit from being more customer-centric.
Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale.
Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences.
Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience.
Customer Data Platform
An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer.
Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.
We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!Schedule A Demo
It’s crystal clear that your partner channel is an asset to your company’s overall business revenue number. What’s murkier is the operational process to actually put those dollars in your pocket. Probably the first word that comes to mind when you talk strategy in growing revenue through the channel is upsell. But not all of your partners are ready to tackle an upsell strategy. By partnering with Gainsight, we’ll walk you through the upsell lifecycle for your partner channel in just two steps: Identify your strongest partners. Help them distinguish optimal customers to upsell. 1. How to identify strong partners All of your partners and resellers play an integral role in your company’s overall revenue. However, identifying which partners are consistently driving success for your business could lead you to prime candidates for upselling opportunities. Which metrics should you consider for choosing strong partners? Goal Setting: Your first step should be setting goals for your program. Each partner will bring a different skillset to your channel program, but what matters is which partners are most aligned to helping you achieve your primary business goal. Understand your company’s vision for the year and create goals in your channel program that will make you […]
You want growth? Your customers’ health is more important than your top of funnel. It sounds counter-intuitive, but it’s true. Over half of customers believe their experience is more important than price when making a purchasing decision (Gartner). And according to Harvard Business Review, it’s 25 times more cost-effective for you to retain existing customers than to invest in new ones. That means it’s critical to know how your customers are feeling at all points in the customer journey. This guide will discuss everything you’ll need to know about proactively gathering feedback, so you can determine who your strongest customers are, where your strong and weak points are, and continually improve your overall customer experience. Customer feedback trends With access to so much customer data and insights, expectations are at an all-time high. The majority of customers expect companies to fully understand their needs and exceed their expectations. So Customer Success (CS) teams are fully committed to giving the most positive experience possible and exceeding all expectations, right? Unfortunately, too often CS falls into a reactive state. And in the early days, CS really was all about putting out customer fires, resolving customer issues and tending to complaints. Now, modern […]
We’re starting to see more and more often Customer Success teams serving as the intersection between all kinds of departments Marketing, Product, Sales, and Support. What’s the one thing these teams have in common? The customer, of course! So it makes sense that this is happening—both organically and as part of a customer-centric strategy. But the critical part of these departments working together to deliver customer success depends on how we define the customer’s journey. One framework that I found very powerful in defining a customer health journey was the Primary Data Source Types framework. I encourage you to read it if you haven’t. Here’s the short version: Your data sources define the business that can be built. So far, so obvious! With this framework in mind, I wanted to look at some questions to consider when deciding on how certain types of metrics from those departments play a role in defining the overall health of a customer in the first three-to-six months. Engagement data Information that we gather from campaigns and from regular, frequent interaction can determine how news, articles, and educational material can be created to cater to certain audiences. If we can characterize a team or person […]
Wednesday, June 26 | 11:30 a.m. PT (2:30 p.m. ET) Gainsight and LinkedIn teamed up to release the newest comprehensive data on the state of the customer success profession. You can read the whole thing right here, but if you want all-important context, we’ll be breaking down what we can infer for the future based on this data. Join us for this short webinar in which we’ll take a closer look at three macro trends you might miss from just looking at the data in the report. Gainsight’s CCO, Ashvin Vaidyanathan will give his perspective and take your questions on the topic. This webinar will be highly valuable for anyone currently in a customer success role or looking to join the movement. But on top of that, if you’re trying to get a handle on the current and near-future state of the subscription business model and the tech industry at large, this will be a can’t-miss half hour. In this webinar, you’ll learn: One critical area of investment for forward-thinking customer success teams. Several tactical ideas for how to better align CS to growth metrics. How to improve upon diversity and inclusion in your company. And much more.
Hg talks to functional experts & operators in the field to share their experiences when growing a business in tech space. In this podcast, Dan Steinman, General Manager of EMEA at Gainsight, answers these questions: Why Sales and marketing alignment is not the whole answer What is the recipe for success in aligning the whole company? Should you sell to everyone? Where can we start to see quick results with respect to increasing alignment? If you don’t have a defined CS function, what characteristics should you look for?
Since launching in 2012, Bizzabo has become the world’s fastest-growing event tech company. To manage this explosive growth, they needed a way to engage all customers without sacrificing quality interactions. With a platform that was built to support a variety of use cases, they needed an adoption strategy that would lead each individual to their expected outcome. On top of that, they needed to ensure their adoption strategies could scale with their explosive growth. Join Bizzabo CCO & Co-Founder, Alon Alroy, and Customer Success Manager, Asaf Alshech, as they discuss how they drive user-first adoption strategies with Gainsight PX. In this webinar, they’ll share how they: Balance automated and human engagements Evaluated Product Experience platforms Work cross-functionally to create a smoother customer experience Measure the success of their investments And much more!
A comprehensive guide for Customer Success leaders. Customer success (CS) is a business imperative. But this emerging discipline is growing so fast, how do you keep up? Introducing the comprehensive guide for Customer Success leaders, “So You Want to Be Successful in Customer Success?” Featuring insights from customer success leaders from Rapid7, Adobe, and Gainsight, this in-depth guide is a must-read for any modern CS professional. If you’re building a team, you’ll learn how your peers are making a case, measuring success, and hiring rockstars. If you’re looking for a job in CS, this guide will ensure you nail the interview. Download this guide to learn how to: Hire the best CSMs Build a CS function Measure success Prepare for the future of CS And much more!
Customer success is one of today’s fastest-growing disciplines and more industries than ever are realizing its value. The State of the Customer Success Profession 2019 is a comprehensive report on the customer success discipline and job roles. Based on four years of data from LinkedIn, this analysis reveals growth trends to help executives and job seekers alike. Executives can use the report to benchmark their initiatives and stay on the cutting edge of the discipline. Job seekers will get insight into the opportunities a Customer Success Profession (CSP) provides and the necessary skills to succeed. Download the report to learn: Growth rates of CSPs by industry and region Gender breakdown of CSPs Common career paths of CSPs Common skills of CSPs Much more!
We’re so proud to share the Spring 2019 G2 Crowd Grid for Customer Success, in which Gainsight has been recognized as a “Leader” for the fourth straight time. This is incredibly meaningful for us, as it’s 100% the result of our customers taking the time to post about their experience using our software. We obviously care deeply about customer success, and to be validated by them in this document is incredibly fulfilling. But as meaningful as it is to Gainsight, it could be even more important for companies in the market for a customer success platform. It’s a proprietary, aggregate ranking of blended data from user reviews and a vendor’s market presence, taking into account their social impact and market share. All reviews are verified by G2 Crowd, and they stand by the accuracy and insight of the data. Once scored, a vendor falls into one of four categories: Leader, High Performer, Contender, or Niche player. You’ll learn exactly what to expect from Gainsight as well as every other major vendor in the customer success category. You’ll learn the real strengths, weaknesses, and pain points from a detailed analysis from people closest to each software—people without a stake in those […]