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How to Provide a High-Touch Product Experience While Social Distancing

With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of us are spending more time in our

March 30, 2020

Managing Churn During COVID-19: A Conversation with Bessemer

As SaaS leaders tackle the unexpected management implications of COVID-19, there has never been a better time to double down on retention

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5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in

March 31, 2020
  • Lauren Denault

    DemandForce

    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
  • Howard Tarnoff

    Ceridian

    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
  • Greg McGlaughlin

    AppNexus

    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
  • Heather Hansen

    CareerBuilder

    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.

Need more proof? You got it!

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Our Customers Get Results

From impressive retention gains to massive time savings, our customers are achieving measurable results. See how our customers are using Gainsight to make their customers more successful.

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The Buyer’s Guide to Customer Success Solutions

Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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Resources

The Ultimate List of Product Experience Resources for 2021 Image

The Ultimate List of Product Experience Resources for 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals.  Here are over 40 resources to catch up on and get you ready for the New Year. Product Experience 101 Mastering Product Experience in SaaS (Watch the webinar recording) Powering Experiences At Scale With Gainsight PX Why This Global Disruption Is A Catalyst To Product-Led Growth How to Create a Best-in-Class Free Trial Experience 4 Strategic Steps To Delivering A New Product Experience At Enterprise Scale 5 Reasons Why Product Experience Is More Important Now Than Ever 5 Mistakes That Are Ruining Your Product Experience Product Analytics Using Product Benchmarks to Gauge Product Performance 3 Essential Reports That Will Answer Your Product Usage Questions How to Discover and Define Your Power Users (Watch the webinar recording) Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify […]

3 min readJanuary 18, 2021
How an Entrepreneurial Spirit Led Anand Chandrasekaran to CPO Image

How an Entrepreneurial Spirit Led Anand Chandrasekaran to CPO

Being in tune with your career observations, work environment, and the industry’s current ebb and flow is necessary for anyone looking to make headway in the employment journey. Often, one is merely waiting for the opportunity to show, hoping that some kind of fate lends a hand. Luck may play some role, but life is not a drift. This is a theme throughout Gainsight’s Path to CPO series, hosted by CEO Nick Mehta.  Recently, Nick sat with Anand Chandrasekaran, Chief Product Officer and Executive Vice president of Product Management at Five9, a leading cloud-based contact center software.   Determination of One’s Path Like so many others interviewed in the CPO series, Anand’s journey is not a traditional one. His career path did not begin in Silicon Valley. A native of India, he attended graduate school in northern California, partly inspired by the book called ‘Only the Paranoid Survive’ by Andy Grove. Like so many who come to the United States, Anand found himself drawn by the ability to determine his path. “There was this fantastic notion that your talent and your merit alone can drive your success as opposed to where you were born or the kind of family you were […]

8 min readJanuary 18, 2021
Passion for Product and “The Boss” Led Lee Weiner, Chief Innovation Officer at Rapid7 to the Top Image

Passion for Product and “The Boss” Led Lee Weiner, Chief Innovation Officer at Rapid7 to the Top

Over the past year, Gainsight’s CEO, Nick Mehta, has interviewed a plethora of Chief Product Officers in the series Path to Becoming A CPO. As Nick explained in a recent conversation with Lee Weiner, Chief Innovation Officer at Rapid7, there was no direct path to the top early in all their careers. By sharing each story of the fantastic CPOs who inspire us at Gainsight, we hope to find commonality amongst everyone’s diversity. Perhaps, those can become markers along career paths for others.  Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts. Rapid7 ensures reduced risks and vulnerabilities with visibility, analytics, and automation across a connected environment with a multi-product platform through advanced cloud-based technology. Through solutions, services, research, and guidance, they monitor your domain for malicious behavior, investigate and shut down attacks, and automate routine tasks. With over 9,000 customers, they have seen immense growth over the past ten years. Lee has been with Rapid7 for seven years, beginning as their Vice President of Product, back in June of 2012.  But his connection with Nick started years ago at Symantec. Neither could guess […]

9 min readJanuary 18, 2021
Leveraging Your Product to Drive Trial Experiences Image

Leveraging Your Product to Drive Trial Experiences

Growth teams understand that trials and onboarding are critical experiences to ‘get right’ to drive value and conversion. But what does a great experience look like? Join Wes Bush, the founder of Product-Led, as he discusses examples of successful trial and onboarding flows that have delivered results.

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How Adobe Created an Admin Onboarding Program to Transform Product Adoption Image

How Adobe Created an Admin Onboarding Program to Transform Product Adoption

Strong product teams understand that onboarding is a critical experience to ‘get right’ to drive value and conversion.  Furthermore, to really work, onboarding should be highly personalized and tailored to a specific user type or persona. Join Holly Goodliffe, who oversees product adoption at Adobe, as she discusses how Adobe uses in-app guides and walkthroughs to create a personalized onboarding experience for Admins that have ultimately led to strong long-term retention of all users.

2929 registered
How To Build a Product Experience that Supercharges Adoption and Retention Image

How To Build a Product Experience that Supercharges Adoption and Retention

Your product is a user’s main touchpoint with your company as they move along the customer journey – from onboarding, to new releases, to renewal. Learn from Harshi Banka, Director of Customer Success at Gainsight, as she discusses how some of the most innovative companies use in-app guides and walkthroughs to drive adoption and, in turn, retention, at scale.

2917 registered
G2 Grid Report | Winter 2021 Image

G2 Grid Report | Winter 2021

When evaluating customer success software, this is an invaluable resource. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback.

1 min read
2021 Buyer’s Guide to Customer Success Solutions Image

2021 Buyer’s Guide to Customer Success Solutions

There has never been more emphasis on your customer base than now as businesses shift to the cloud and recurring revenue models. A sound Customer Success strategy is pivotal to a customer-centric business model for increasing retention, customer satisfaction, and reducing churn. Our new Buyer’s Guide will take you through the process of selecting the right Customer Success platform for your needs. These steps include: Developing a project plan for your evaluation process Identifying the most relevant business challenges Using a RACI model to determine stakeholder alignment How to get the most out of a vendor demo And more! Download today to help guide your purchasing process and get a first look at the G2 Crowd enterprise grid for Customer Success software!

1 min read
How to Build a Customer-Centric Tech Stack Image

How to Build a Customer-Centric Tech Stack

This year has proven more than ever how focused every business needs to be on their customers’ needs. As Olive Huang, Research Director at Gartner, puts it, “You must win at every interaction a customer has with your organization, whether that be a marketing campaign, a call to a contact center, an invoice, or a delivery reliant on the supply chain.” Our guide to building a customer-centric technology stack will guide you through the four phases—initial to run—so that you can spend less time thinking about your platforms and more time being two steps ahead of your customers. Why download? This guide will provide you with a framework for determining the appropriate software to center your customers, regardless of where you are on the journey. In addition you will also uncover: How to get started with documenting the data you have today The business challenges that hold your company back from being customer focused including visibility and a disconnected experience The difference between needing a CRM and an army of CSMs How FullStory, Celigo, UserVoice, Segment and Intellum can help you on the path to customer centricity And much more!

1 min read