Turn Your Customers Into Your Best Growth Engine
Rally Your Entire Company Around Retention, Expansion, and Customer Success

The #1 Rated Customer Success Platform
Deliver Successful Outcomes for Your Customer with the Top Rated Customer Success Platform on Both G2Crowd and TrustRadius

Listen Carefully. Act Quickly.
Introducing Gainsight for Voice of the Customer (VoC) — Powerful Closed-Loop Surveys That Turn Customer Feedback into Meaningful Actions, Fast.

WE ARE THE CUSTOMER SUCCESS COMPANY

The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

  • Create customer communications at scale with Copilot
  • Proactively demonstrate ROI with Success Plans
  • Drive consistent action with Cockpit and Playbooks
See Product Features

The Difference Maker for Your Business

With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Drive revenue

Predict and prevent future churn by cultivating healthy customers.
Learn more

Retain customers

Discover and capitalize on every upsell and cross-sell opportunity.
Learn more

Scale operations

Boost your efficiency to reach more customers with a smaller team.
Learn more


  • Submitted to
    with a 5 of 5 star rating
    [Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
    Lauren Denault
    DemandForce
  • Submitted to
    with a 5 of 5 star rating
    We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
    Greg McGlaughlin
    AppNexus
  • Submitted to
    with a 5 of 5 star rating
    Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
    Heather Hansen
    CareerBuilder
  • Submitted to
    with a 5 of 5 star rating
    We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
    Howard Tarnoff
    Ceridian
  • Submitted to
    with a 5 of 5 star rating
    Great leadership is combined with incredible culture and opportunity. Having worked in software start ups for relatively long time, I can say this is the best job I've ever had.
    Anonymous employee
    Gainsight

SEE HOW GAINSIGHT CAN HELP YOU DRIVE CUSTOMER OUTCOMES

Click the button below to schedule an overview of Gainsight

Schedule A Demo

Resources

The Surprising Impact of Allocadia’s Customer Health Score Project Image

The Surprising Impact of Allocadia’s Customer Health Score Project

Allocadia has always been a customer-driven organization. The very first customer of our Marketing Performance Management SaaS tool remains an active—and growing—user seven years after the company was founded. Since that very first deal, we’ve grown to over 10,000 users from over 150+ organizations around the world, and that trajectory is due in part to our commitment to Customer Success. A year ago, our CS team embarked on a critical project related to our customer health score. We knew it would be a way to better serve our customers, but it accidentally began a transformation within our organization. This project has catapulted our Customer Success organization to new heights. Today, we have insights that allow us to be nimbler in our go-to-market strategy, align us better with Marketing and Product Management, and truly serve as a leading department within Allocadia Here’s what happened: Our Customer Success team was functioning at a solid pace. Customers were happy and accounts were growing, but we thought we could do more to be a true driving force for our business. We have amazing customers who do amazing things, but didn’t have a formula or way to understand who the next great customer was (and why!) […]

6 min readJanuary 26, 2018
How To Boost End-User Adoption Using Gamification Image

How To Boost End-User Adoption Using Gamification

In the world of Customer Success, the word “adoption” is essentially synonymous with customers’ usage of our product. But as a Gainsight administrator, “adoption” inspires a different interpretation: our CSMs usage of Gainsight and the various workflows associated with it. Just as CSMs work to inspire and guide our customers to fully utilize our products, I was on a similar mission to get our team of CSMs to regularly use the multitude of tools within Gainsight that I had configured for them. In my mind, Gainsight was a way to make their lives easier and their days more efficient, but amidst their hectic schedules, it sometimes fell by the wayside. I knew I needed a new way to inspire the team to adopt the software. I looked at past initiatives, and the ones that always proved the most effective were friendly competitions. I didn’t have either the bandwidth to do weekly in-depth analysis of usage and build new dashboards or the capability (as this was before G360 was released), so the Usage and Habits Report emails were the perfect solution. Since I didn’t have a budget for actual prizes, I knew the competition had to tell more of a story than just who were […]

1 sharesJanuary 25, 2018
Three Powerful Workflows that Extend the Power of Gainsight Image

Three Powerful Workflows that Extend the Power of Gainsight

Almost any technological development can be boiled down to a pretty simple premise: Do more with less time and effort. Whether it’s the invention of the wheel or the toaster or a bevy of data analytics tools for understanding customer behavior and influencing it in positive ways, when you boil it down, we humans are just trying to do a better job and put some hours back into our day. If you follow that logic, automation is the pinnacle of technology. Your processes can run all day and all night flawlessly (in theory) to do your job while you focus your time and energy on other things. But it’s not just about putting time back in your day, at least when it comes to Customer Success software. We’ve found that technologically maturity of CS organizations—teams who automate key processes from data collection through to outreach—correlates very strongly to a significant uptick in revenue. As you can see in this graph, as operations move from “Informed” to “Proactive” and “Predictive” stages of maturity, there’s a dramatic improvement in revenue expansion rates. What changes between those stages? Teams are advancing in technological sophistication, a large part of which is automation. Obviously, Gainsight […]

4 min readJanuary 23, 2018
Customer Success Showcase: The Secret to Scaling Customer Success at Your Startup Image

Customer Success Showcase: The Secret to Scaling Customer Success at Your Startup

March 07, 2018 @ 10 am (PT) / 1 pm (ET) When you work at a startup, it’s easy to get caught up in the day-to-day buzz of managing customers. But when small teams need to make a big impact, even the most thoughtful organizations can become inefficient. But with the right tools and business processes, efficiency and scale are achievable for startups without investing heavily in resources. Affinio leveraged Gainsight to consolidate customer information, automate repetitive emails, and took a proactive approach to customer lifecycle and risk management—leading to Affinio’s CSMs saving 12 hours each week and the company increasing NPS response rate by 16 percent. Find out how they did it. In this webinar, you’ll learn how to: Consolidate customer information

1 min read
Customer Success + Marketing: How to Team Up to Boost Advocacy Image

Customer Success + Marketing: How to Team Up to Boost Advocacy

February 22, 2018 @ 10 am (PT) / 1 pm (ET) Advocacy isn’t an accident. You can operationalize processes to consistently convert successful customers into engaged advocates, creating meaningful gains in core metrics from NPS to CSAT to pipeline and expansion dollars and much more. In this webinar, you’ll get real-world cross-functional plays that will help you reach out to customers at key moments in the life cycle for advocacy actions like contributions to case studies, webinars, videos, online reviews, and other valuable assets. Join Howard Tarnoff (Founder & Managing Director of Customer Success LLC) and Carlos Gonzalez (Vice President of Customer Success Operations at Ceridian) as they reveal the advocacy playbooks they used to: Close deals faster and drive up margins Reduce burdens on Support through a thriving community Reduce time-to-value and increase “stickiness” Mobilize successful customers to advocacy actions And much more Can’t attend live? Register anyway and you’ll receive the recording after the event.

1861 registered
How To Increase Product Adoption With Intelligent Journey Mapping Image

How To Increase Product Adoption With Intelligent Journey Mapping

You track the way your customers use your product. You engage them at different milestones. But did you know that how you reach out to customers at each stage of the customer journey can have a profound effect on product adoption? Do you know which features your customers find most valuable? Do you know how many licenses are in use? Do you know when and how to reach out to maximize their usage? And finally, are you working with end users to ensure they are hitting their success metrics? Nichole Richards, Director of Client Services at Rosetta Stone, and Tyler McNally, Director of Customer Success at Gainsight, will describe in detail how they work with customers to ensure that product adoption continues to increase. In this webinar, you’ll get actionable methods to boost adoption by: Intelligently mapping the customer journey Reaching out at the right time with the right message Tracking, analyzing, and understanding usage data to measure improvement

1546 registered
Gainsight for Healthcare IT Companies Datasheet Image

Gainsight for Healthcare IT Companies Datasheet

Gainsight helps Healthcare IT companies deliver outcomes for customers, providers, and patients. In the highly unique and rapidly evolving Healthcare IT marketplace, your key differentiator will be the outcomes you deliver for your customers. As the industry shifts toward value-based care, cost pressures mount, and competition intensifies, it’s no longer enough to just sell and implement your technology. Your customers expect you to deliver a seamless experience and demonstrate quantifiable value. Are you enabling superior patient outcomes, improved safety, and increased efficiency? Gainsight can help you drive and measure those results in a repeatable, sustainable way, creating a solid platform of revenue and a high ceiling for growth. In this datasheet, you’ll learn how Gainsight helps Healthcare IT companies: Capture customer signals Understand customer health Drive customer engagement And much more

1 min read
Continuum Saves $5 Million in ARR Using Gainsight for Partner Success Image

Continuum Saves $5 Million in ARR Using Gainsight for Partner Success

“Before Gainsight, by the time we found out about a partner risk it was already too late. Now we can take a proactive approach to manage risk. It has saved us over $5 million in ARR since we implemented.” Continuum is an IT management platform that sells 100% through channel partners. Continuum’s partners are Managed Service Providers (MSPs) who provide IT & Security solutions to small and medium businesses around the world. The end-customers span a broad variety of business and industries, ranging from restaurants to boutique shops, doctors offices, libraries, and more. In this model, partners are the key lever for growing the business. Since contracts are not part of Continuum’s partner relationships, it’s critical to proactively manage the partner relationship and consistently deliver stellar results. By improving partner time-to-value, partner knowledge and training, and fostering partner success, Continuum is able to help their partners deliver Continuum products and solutions to the end-client more quickly. Download the case study to read the rest now.

1 min read
Gainsight Partner Pyramid Image

Gainsight Partner Pyramid

Successful business relationships are a joint effort. But, when you’re working with a variety of Channel Partners, you’ll find that this is easier said than done. Every business has individual goals and with that, their own definition of what ‘success’ means to them. This infographic gives you a look at the motivations and expectations that come with three types of partner relationships: strategic, value added, and velocity. You can use these insights to create your own Partner Success Program and drive success for all constituents, from Vendors to Partners to Customers. In this datasheet you’ll learn: How to model your Partner Success Program Three types of Partner relationships Strategies and considerations distinct to each Partner segment How each Partner type views their offerings and your partnership How each Partner type approaches customers

32 downloads

Subscribe to Customer Success Best Practices in Your Inbox