A Who’s Who of Customer Success
Everyone Who’s Anyone Has Seen Results With Gainsight.
The Future of Customer Success Is Here
More possibilities. Less compromise. Don’t get stuck in the past.
Digital CS Is Your New Secret Superpower
There’s a new way to scale teams and deliver awesome customer experiences.
Efficiency, Effortlessly
Automation and AI can save an average of 7 hours/user/week.
Happiness Comes Easy
Digital drives better customer experiences, improved health, and faster time-to-value.
Get Personal
Find the perfect mix of human and digital touches to make every customer feel like they’re your most important.
Self-Serve Success
Create more opportunities for customers to learn, share, and drive success themselves.
2700% Increase in NPS Responses
“We adopted Gainsight CS to manage the entire onboarding process, manage risk, and get more sophisticated about the health of our dealerships.”
3900% Increase in NPS Response Rate
“Gainsight PX was revolutionary for us. As a SaaS tool, NPS is very important for us. But prior to adding PX, we were getting maybe 150 NPS responses a quarter.”
50% Increase In Productivity Per CSM
“I can finally engineer for CS and not just rely on soft skills about how we should handle customers.”
25% Increase In Healthy Customers
“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”
Ten-fold increase in engagement
“Gainsight helped us take a different approach to onboarding. We can now observe customers through a lens that tells us what they are trying to accomplish with our products.”
The Undisputed Champion of the Category
Proven Leaders In Customer Success & Community Building
Leaders in Building Product Experiences and Driving Adoption
Challenging the Conventional Workplace and Leading a Movement
Start Fast. Win Big.
Startups, enterprises, and everybody can grow with Gainsight quickly and easily.
Increase Retention and Expansion
Drive successful customer outcomes easily.
Improve Product Adoption
With a mix of high- and low-touch programs.
Join The World’s Largest CS Community And You’ll Never Be Alone.
Pulse is Where You Want To Be
It’s the industry’s largest CS conference. Don’t miss it.
A Crash Course in Customer Success
From career advice, to best-practices, to the history of CS, you’ll learn it here.
We Wrote the Books on Customer Success
Actually, we wrote a few. Find them here and start your CS journey.
Gainsight Is a Party and You’re Invited
You’ve never seen a company have as much fun as we do.
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