Innovative companies are protecting and nurturing their most valuable asset—their customers—with the power of Gainsight's award-winning platform.
It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight's prescriptive Customer Success Elements.
We were able to use Gainsight Reporting and Calls-to-Action to drive up our on-time renewal rate 10 percentage points.
By using Gainsight, I've been able to take our team which was traditionally very reactive and turn them into a team that's proactive.
We saw, with Gainsight, a 3% improvement in retention rate on $1B in revenue.
We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco.
We've actually been able to quadruple the amount of customers that we reach in our lower tier.
Ceridian
We are all about Advocacy and providing Successful Customers with a podium and a microphone to tell their stories and with Gainsight we now have our fingers on the "PULSE" of our customers. We can ensure that customers get the right attention at the right time. Without Gainsight it was not possible to preemptively support customer health.
AppNexus
We recently became Gainsight customers and have had a tremendously positive experience with the company and with the system. The act of getting Gainsight up and running at our company has been so smooth and successful, it has greatly exceeded my expectations and serves as a model for how we should roll-out all of our programs.
DemandForce
[Gainsight]'s been one of the best decisions we've made. Our team is now contacting customers exactly when they need proactive love rather than after they've asked for help, and our first copilot email has convinced a huge number of customers to turn on critical features with the click of one button.
CareerBuilder
Our business is very complex with lots of products, and even in that scenario, Gainsight has proved to be a great tool to help our CSMs have a holistic view of their customers and track their interactions. I'm not sure there's a situation where I wouldn't recommend it. On top of that, the support team and our CSM truly treat us like their only customer.
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Schedule A DemoI remember what it was like to be at Gainsight in the early days. We were around $1 million in annual recurring revenue. It was early—and it felt early. Our office was in a loft above a bar, which shared our address. Sometimes clients would show up at the bar, and the bartender would know to tell them, go around the corner, find the door next to the alley, and go up the back staircase. That’s where Gainsight was. But the team did wonders with the bare bones space that we had. There were our now “vintage” Sally and the Churnbot children’s books in the entryway that kind of served as a lobby, in case kids happened to stop by. There was a sleep nook that was separated from the printer by some streamers. We pushed our desks aside to have karaoke parties—which would ultimately become a cultural hallmark. Back then, a single thought ran through my head all day: How do I achieve more with less? How do we prioritize all these prospect accounts in our database without taking weeks to implement a lead scoring solution? How can our sales development team call 2x the number of prospects without […]
Let me take you back to when I was 10 years old. Yup, I rocked those bangs. I was also super shy. I had an A+ average, but my teachers told my parents that I never participated. I was a great athlete, but I was nervous to go to soccer camp because it meant I’d have to meet new people. I had a tight circle of close friends, but even they sometimes wondered aloud what I was thinking about when I had that dream-like expression on the playground, since I didn’t typically share what was on my mind. I was generally anxious, and settled for being known as the “nice" person. But it didn’t feel good. I felt bottled up, untrue to myself. And that didn’t serve my friends or community. Things changed when my parents saw my fourth grade report card. All the scores were high except for “Participation.” Thinking that I had a lot more to contribute, my parents encouraged me to visit a new school, which happened to be an all-girls school. I came home from a day-long visit and sobbed. “Mom, the girls are so mean there!”“What happened?”“They are loud. They talk constantly. They’re scary.”“It sounds […]
Sad fact: Some of the most profound moments of my life have happened on United Airlines red eye flights. While I may have a love-hate (or rather hate-hate) relationship with the incessant yet “unexpected” flight delays, increasingly tiny legroom in Economy “Plus,” and “No-Go” in-flight WiFi, the sheer exhaustion of overnight flights forces my brain into a contemplative state. Credit: Paramount Pictures And I’ve done a ton of red eyes. I don’t count because the number would be too brutal, but it’s definitely several hundred. As I’m leaning on the cold window of seat 9F trying to sleep, I end up in a recurring loop of thoughts: Envy and anxiety about the friend’s company that just got bought for a ton of money, or about the college classmate who seems to be “killing it.” Longing to have been at the school event for my kids and to trade FaceTime for the real thing. Wonder at the billions of stars that beckon from the window of my window seat. I only know myself really… but I like to think—or perhaps hope—in a shared-pain-sort-of-way that we all have those moments: the WTF-AM-I-DOING-WITH-MY-LIFE moments. The IS-IT-ALL-WORTH-IT refrains in the cacophony of the day. And some of […]
When you work at a startup, it’s easy to get caught up in the day-to-day buzz of managing customers. But when small teams need to make a big impact, even the most thoughtful organizations can become inefficient. But with the right tools and business processes, efficiency and scale are achievable for startups without investing heavily in resources. Affinio leveraged Gainsight to consolidate customer information, automate repetitive emails, and took a proactive approach to customer lifecycle and risk management—leading to Affinio’s CSMs saving 12 hours each week and the company increasing NPS response rate by 16 percent. Find out how they did it. In this webinar, you’ll learn how to: Consolidate customer information
Advocacy—it’s the secret sauce of successful companies. Customers create important social proof that accelerates deal cycles, generates demand, and fortifies your company’s brand. Advocates are more engaged, they renew at a greater rate, and they expand their footprints more predictably. But how do you earn that business capital from your customers? Advocacy isn’t an accident. You can operationalize processes to consistently convert successful customers into engaged advocates, creating meaningful gains in core metrics from NPS to CSAT to pipeline and expansion dollars and much more. In this webinar, you’ll get real-world cross-functional plays that will help you reach out to customers at key moments in the life cycle for advocacy actions like contributions to case studies, webinars, videos, online reviews, and other valuable assets. Join Howard Tarnoff (Founder & Managing Director of Customer Success LLC) and Carlos Gonzalez (Vice President of Customer Success Operations at Ceridian) as they reveal the advocacy playbooks they used to: Close deals faster and drive up margins Reduce burdens on Support through a thriving community Reduce time-to-value and increase “stickiness” Mobilize successful customers to advocacy actions And much more
You track the way your customers use your product. You engage them at different milestones. But did you know that how you reach out to customers at each stage of the customer journey can have a profound effect on product adoption? Do you know which features your customers find most valuable? Do you know how many licenses are in use? Do you know when and how to reach out to maximize their usage? And finally, are you working with end users to ensure they are hitting their success metrics? Nichole Richards, Director of Client Services at Rosetta Stone, and Tyler McNally, Director of Customer Success at Gainsight, will describe in detail how they work with customers to ensure that product adoption continues to increase. In this webinar, you’ll get actionable methods to boost adoption by: Intelligently mapping the customer journey Reaching out at the right time with the right message Tracking, analyzing, and understanding usage data to measure improvement
We’re thrilled to announce that, for the second year in a row, G2 Crowd has recognized Gainsight as a Leader in their Grid Report for Customer Success. The Spring 2018 Customer Success Grid Report provides a unique analysis of Customer Success solutions that “represents the democratic voice of real software users, rather than the subjective opinion of one analyst.” This robust piece of research material should be read by anyone evaluating a Customer Success solution. G2 Crowd’s scoring methodology blends data from user reviews and a vendor’s market presence, taking into account their social impact and market share, to generate the results for their Grid Report. Once scored, a vendor falls into one of four categories: Leader, High Performer, Contender, or Niche player. Gainsight is the only Customer Success platform to have earned the position of “Leader” since the Customer Success Grid’s inception in 2017. Along with the Grid, this report also includes in-depth product profiles for all 18 of the featured companies. Learn exactly how each company received their score, their highest and lowest-rated features, satisfaction ratings, and more. Download this report to get: The G2 Crowd Grid visual A deep dive into the methodology behind the scoring process […]
Gainsight helps Healthcare IT companies deliver outcomes for customers, providers, and patients. In the highly unique and rapidly evolving Healthcare IT marketplace, your key differentiator will be the outcomes you deliver for your customers. As the industry shifts toward value-based care, cost pressures mount, and competition intensifies, it’s no longer enough to just sell and implement your technology. Your customers expect you to deliver a seamless experience and demonstrate quantifiable value. Are you enabling superior patient outcomes, improved safety, and increased efficiency? Gainsight can help you drive and measure those results in a repeatable, sustainable way, creating a solid platform of revenue and a high ceiling for growth. In this datasheet, you’ll learn how Gainsight helps Healthcare IT companies: Capture customer signals Understand customer health Drive customer engagement And much more
“Before Gainsight, by the time we found out about a partner risk it was already too late. Now we can take a proactive approach to manage risk. It has saved us over $5 million in ARR since we implemented.” Continuum is an IT management platform that sells 100% through channel partners. Continuum’s partners are Managed Service Providers (MSPs) who provide IT & Security solutions to small and medium businesses around the world. The end-customers span a broad variety of business and industries, ranging from restaurants to boutique shops, doctors offices, libraries, and more. In this model, partners are the key lever for growing the business. Since contracts are not part of Continuum’s partner relationships, it’s critical to proactively manage the partner relationship and consistently deliver stellar results. By improving partner time-to-value, partner knowledge and training, and fostering partner success, Continuum is able to help their partners deliver Continuum products and solutions to the end-client more quickly. Download the case study to read the rest now.
