Policy
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Cookie Policy

Gainsight believes in being transparent about how we collect and use data. This policy provides information about how and when we use cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Gainsight. What is a cookie? Cookies are small text files sent by us to your computer or mobile device, which enables Gainsight features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. To find out more about cookies, visit this site. Does Gainsight use cookies? Yes. Gainsight uses cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. Gainsight sets and accesses our own cookies on the domains operated by Gainsight and its corporate affiliates (collectively, the “Sites”). In addition, we use third party cookies, like Google Analytics. How is Gainsight using cookies? Some cookies are associated with your account and personal […]

5 min read
Policy
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Sub-Processors

List of Gainsight Sub-Processors Last Updated: July 13, 2020 Gainsight, Inc. (“Gainsight”) uses Sub-processors to support the provision of certain Gainsight products and services ordered by a Client under an Order Form (the “Services”). This page provides important information about the identity, location and role of each Sub-processor. Capitalized terms used in this documentation are defined in the Gainsight Terms and Conditions and/or Data Processing Addendum. What is a Sub-processor A Sub-processor is any processor engaged by Gainsight, including Gainsight Affiliates, that processes certain Client Data as necessary to support delivery of the Services. Gainsight engages different types of Sub-processors to perform various functions as explained in the tables below. Updates to the Sub-processor List Gainsight will make updates to the Sub-processor list via this website. Please check back frequently for updates. Gainsight will also provide the owner of Client’s account with notice of any new Sub-processors in accordance with and where required by the applicable agreement between Gainsight and Client. To subscribe to updates to the Sub-processor list, please complete the form below. Thank you We’ll keep you posted Due Diligence Gainsight performs due diligence on the information security practices and data protection compliance of all third party Sub-processors […]

3 min read
Policy
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Gainsight PX License Agreement

BY CLICKING ON THE “ACCEPT” OR “”SUBMIT” BUTTON, YOU OR THE ENTITY OR COMPANY THAT YOU REPRESENT (“YOU,” “YOUR,” “YOURS” OR “LICENSEE”) ARE UNCONDITIONALLY CONSENTING TO BE BOUND BY, ARE BECOMING A PARTY TO THIS GAINSIGHT API LICENSE AGREEMENT (“AGREEMENT”), AND ARE HEREBY REPRESENTING AND WARRANTING THAT YOU ARE AUTHORIZED TO BIND LICENSEE. YOUR DOWNLOAD, INSTALLATION OR CONTINUED USE OF THE DOWNLOADED MATERIALS OR THE API (AS DEFINED BELOW) AND/OR SDK (AS DEFINED BELOW) SHALL ALSO CONSTITUTE ASSENT TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, CLICK THE “DECLINE” BUTTON AND YOU WILL HAVE NO RIGHT TO USE THE API. IF THESE TERMS ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO ALL OF THESE TERMS, TO THE EXCLUSION OF ALL OTHER TERMS. Subject to full compliance with the terms of this Agreement, Gainsight, Inc. (“we,” “us” “our” or “Gainsight”) hereby grants you a limited, personal, non-sublicensable, non-transferable, royalty-free, nonexclusive license to use our application programming interface and related information and documentation (collectively, the “API”) and our API Software Development Kit (“SDK”) for the sole purpose of allowing you to build software applications (each an “App”) that communicate […]

8 min read
Policy
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Services Privacy Notice

Last Updated: May 24th, 2018 Introduction Gainsight, Inc. (“Gainsight“, “we” “our“) respect your privacy. This Services Privacy Notice (the “Notice”) explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Notice only applies to personal information we collect through Gainsight’s products, applications and services (together, the “Services“). In this Notice, the organizations that have procured and contracted for our Services are referred to as our “Customers“, and “Users” or “you” refers to both our Customers, their account managers or any other individual authorized to use the Services under the Customer’s account. We also refer in this Notice to “Customer Contacts” who are our Customer’s own customers and contacts. For personal information that we collect: when you use our websites www.gainsight.com and in the usual course of our business, including product feedback and surveys, and in connection with our events, sales and marketing activities, please see our general privacy notice; IMPORTANT NOTICE TO USERS AND CUSTOMER CONTACTS: Our Services are intended for use by our Customers. As a result, for much of the personal information we receive and process about our Customer, their Users and Customer Contacts, we […]

16 min read
Policy
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Terms of Service

PLEASE READ THESE TERMS OF USE (“AGREEMENT”) CAREFULLY BEFORE USING THE SERVICES OFFERED BY GAINSIGHT, INC. (“COMPANY”). BY VISITING THE WEBSITES OR USING THE SERVICES IN ANY MANNER, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND A PARTY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT TO THE EXCLUSION OF ALL OTHER TERMS.  IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.  IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU HAVE NO RIGHT TO USE THE WEBSITE OR SERVICES.  USE OF COMPANY’S SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS. 1.              What are the basics of accessing the Service?  The [www.gainsight.com] website and any other linked pages, features, or content offered from time to time by Company in connection therewith (collectively, the “Website”) are owned and operated by Company.  The term “Services” includes, without limitation, use of the Website and the Content (as defined below) offered by Company on the Website.  The Company’s product offerings are subject to Company’s SaaS Customer Terms and Conditions located at [www.gainsight.com], as […]

17 min read
Policy
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General Data Protection Regulation

Our Commitment to You and the Protection of Your Data We’re committed to helping Gainsight customers and users understand, and where applicable, comply with the General Data Protection Regulation (GDPR). The GDPR is the most comprehensive EU data privacy law in that went into effect on May 25, 2018. Besides strengthening and standardizing user data privacy across the EU nations, it introduces new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations are located. On this page, we explain how we help our customers comply with the GDPR. GDPR Compliance Security Infrastructure Standards and Certifications International Data Transfers Updates GDPR Compliance The GDPR’s updated requirements are significant and our global team has adapted Gainsight’s product offerings, operations and contractual commitments to help customers comply with the regulation. Measures we have implemented include: Investments in our security infrastructure and certifications Updates to relevant contractual terms Support for international data transfers by maintaining our Privacy Shield self-certifications, and by executing Standard Contractual Clauses through our updated Data Processing Addendum We also monitor the guidance around GDPR compliance from privacy-related regulatory bodies, and update our product features and contractual commitments accordingly. We’ll provide you with […]

3 min read
Policy
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Privacy Policy

Last Updated January 1, 2020 Gainsight, Inc., including its Affiliates (Aptrinsic, Ltd., Gainsight Software Private Limited, and Gainsight UK LTD) (collectively, “Gainsight“, “we,” “us,” or “our“) respect the privacy of its employees, customers, business partners, event attendees, job applicants, and any individual who visits or otherwise uses the Website (as defined below) (“you” or “your”). This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Policy only applies to personal information that is provided to or is collected by us in the usual course of business, including through our websites, such as https://gainsight.com, that link to this Privacy Policy (“Website”). This Privacy Policy also does not apply to information that we receive or handle on behalf of our subscribers in our role as a service provider, such as information that we receive through Gainsight’s customer success software services or other Gainsight services (collectively, the “Subscription Services”). Such information is governed by the terms of the applicable subscription services agreement and data processing addendum, rather than this Privacy Policy. If you have any questions about this Privacy Policy, please contact us at the details […]

21 min read