Policy
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Cookie Policy

Gainsight believes in being transparent about how we collect and use data. This policy provides information about how and when we use cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Gainsight. What is a cookie? Cookies are small text files sent by us to your computer or mobile device, which enables Gainsight features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. To find out more about cookies, visit this site. Does Gainsight use cookies? Yes. Gainsight uses cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. Gainsight sets and accesses our own cookies on the domains operated by Gainsight and its corporate affiliates (collectively, the “Sites”). In addition, we use third party cookies, like Google Analytics. How is Gainsight using cookies? Some cookies are associated with your account and personal […]

Policy
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Sub-Processors

List of Gainsight Sub-Processors Last Updated: October 2023 Gainsight, Inc. (“Gainsight,” “Our” or “We”) uses the third-party companies below (each, a “Sub-processor”) to process personal data on behalf of Gainsight’s clients (each, a “Client” and collectively, the “Clients”) in support of the provision of certain Gainsight subscription and professional services subscribed to by a Client (collectively, the “Services”). Gainsight has carried out due diligence on each Sub-processor to ensure that it can provide sufficient guarantees to protect the privacy and security of the data they process on our behalf, including by performing a security review and data protection impact assessment (DPIA). Gainsight has entered into a written agreement with each Sub-processor that imposes data protection obligations no less protective of personal data than those set out in our agreement with our Clients, and which incorporate the 2021 EU standard contractual clauses. This agreement, among other things, requires the applicable Sub-processor to process personal data only on our documented instructions, to implement appropriate technical and organizational measures to protect the personal data they process on our behalf, and to assist us in meeting our obligations under applicable data privacy laws. We have also conducted a Transfer Impact Assessment (TIA) where relationships […]

Policy
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Gainsight PX License Agreement

BY CLICKING ON THE “ACCEPT” OR “”SUBMIT” BUTTON, YOU OR THE ENTITY OR COMPANY THAT YOU REPRESENT (“YOU,” “YOUR,” “YOURS” OR “LICENSEE”) ARE UNCONDITIONALLY CONSENTING TO BE BOUND BY, ARE BECOMING A PARTY TO THIS GAINSIGHT API LICENSE AGREEMENT (“AGREEMENT”), AND ARE HEREBY REPRESENTING AND WARRANTING THAT YOU ARE AUTHORIZED TO BIND LICENSEE. YOUR DOWNLOAD, INSTALLATION OR CONTINUED USE OF THE DOWNLOADED MATERIALS OR THE API (AS DEFINED BELOW) AND/OR SDK (AS DEFINED BELOW) SHALL ALSO CONSTITUTE ASSENT TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, CLICK THE “DECLINE” BUTTON AND YOU WILL HAVE NO RIGHT TO USE THE API. IF THESE TERMS ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO ALL OF THESE TERMS, TO THE EXCLUSION OF ALL OTHER TERMS. Subject to full compliance with the terms of this Agreement, Gainsight, Inc. (“we,” “us” “our” or “Gainsight”) hereby grants you a limited, personal, non-sublicensable, non-transferable, royalty-free, nonexclusive license to use our application programming interface and related information and documentation (collectively, the “API”) and our API Software Development Kit (“SDK”) for the sole purpose of allowing you to build software applications (each an “App”) that communicate […]

Policy
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Terms of Service

IF YOU ARE ACCESSING THE GAINSIGHT PLATFORM THROUGH ZOOM VIA THE GAINSIGHT APP, YOUR USE OF THE GAINSIGHT PLATFORM SHALL BE GOVERNED BY THE TERMS AND CONDITIONS MUTUALLY AGREED TO BETWEEN YOUR COMPANY AND GAINSIGHT. PLEASE READ THESE TERMS OF USE (“AGREEMENT”) CAREFULLY BEFORE USING THE SERVICES OFFERED BY GAINSIGHT, INC. (“COMPANY”). BY VISITING THE WEBSITES OR USING THE SERVICES IN ANY MANNER, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND A PARTY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT TO THE EXCLUSION OF ALL OTHER TERMS.  IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.  IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU HAVE NO RIGHT TO USE THE WEBSITE OR SERVICES.  USE OF COMPANY’S SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS. 1.              What are the basics of accessing the Service?  The [www.gainsight.com] website and any other linked pages, features, or content offered from time to time by Company in connection therewith (collectively, the “Website”) are owned and operated by Company.  The term “Services” includes, […]

Policy
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Privacy Policy

Last Updated January 2024 Gainsight, Inc., including its affiliates Aptrinsic, Ltd., Gainsight Software Private Limited, Gainsight UK LTD, inSided B.V., Northpass, Inc. and Northpass Poland SP. z.o.o (collectively, “Gainsight“, “we,” “us,” or “our“) respect the privacy of individuals who interact with us, such as our website visitors, customers, leads and prospects, business partners, end users, event attendees, job applicants and recipients of marketing communications (“you” or “your“). This Privacy Policy explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Privacy Policy only applies to personal information that is provided to or is collected by us (i) through our website www.gainsight.com, www.insided.com and www.northpass.com (“Website“) and (ii) when you visit, interact with or use any of our offices, events, sales, marketing, and related online and offline activities. When we refer to any combination of the above in this Privacy Policy, we use the term “Services“. This Privacy Policy does not apply to personal information that we process on behalf of our individual and business customers in our role as a service provider, such as information that we receive through Gainsight’s customer success software services or other Gainsight […]