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Services Privacy Notice

Last Updated: May 24th, 2018 Introduction Gainsight, Inc. (“Gainsight“, “we” “our“) respect your privacy. This Services Privacy Notice (the “Notice”) explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Notice only applies to personal information we collect through Gainsight’s products, applications and services (together, the “Services“). In this Notice, the organizations that have procured and contracted for our Services are referred to as our “Customers“, and “Users” or “you” refers to both our Customers, their account managers or any other individual authorized to use the Services under the Customer’s account. We also refer in this Notice to “Customer Contacts” who are our Customer’s own customers and contacts. For personal information that we collect: when you use our websites www.gainsight.com and in the usual course of our business, including product feedback and surveys, and in connection with our events, sales and marketing activities, please see our general privacy notice; IMPORTANT NOTICE TO USERS AND CUSTOMER CONTACTS: Our Services are intended for use by our Customers. As a result, for much of the personal information we receive and process about our Customer, their Users and Customer Contacts, we […]

16 min read
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Terms of Service

PLEASE READ THESE TERMS OF USE (“AGREEMENT”) CAREFULLY BEFORE USING THE SERVICES OFFERED BY GAINSIGHT, INC. (“COMPANY”). BY VISITING THE WEBSITES OR USING THE SERVICES IN ANY MANNER, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND A PARTY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT TO THE EXCLUSION OF ALL OTHER TERMS.  IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS.  IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU HAVE NO RIGHT TO USE THE WEBSITE OR SERVICES.  USE OF COMPANY’S SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS. 1.              What are the basics of accessing the Service?  The [www.gainsight.com] website and any other linked pages, features, or content offered from time to time by Company in connection therewith (collectively, the “Website”) are owned and operated by Company.  The term “Services” includes, without limitation, use of the Website and the Content (as defined below) offered by Company on the Website.  The Company’s product offerings are subject to Company’s SaaS Customer Terms and Conditions located at [www.gainsight.com], as […]

17 min read
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General Data Protection Regulation

Our Commitment to You and the Protection of Your Data We’re committed to partnering with Gainsight’s customers and users to help them understand and prepare for the General Data Protection Regulation (GDPR). The GDPR is the most comprehensive EU data privacy law in decades, and will come into effect on May 25, 2018. Besides strengthening and standardizing user data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations themselves are located. On this page, we’ll explain our methods and plans to achieve GDPR-compliance, both for ourselves and for our customers. Preparing for the GDPR The GDPR’s updated requirements are significant and our global team is working diligently to bring Gainsight’s product offerings and contractual commitments in line so customers can prepare themselves before May 25, 2018. Measures to achieve this include: Continuing to invest in our privacy program and security infrastructure Making sure we have the appropriate contractual terms in place. Ensuring we can support international data transfers by maintaining our Privacy Shield self-certifications, and by executing Standard Contractual Clauses through our updated Data Processing Agreements Changing our policies and product offerings to […]

3 min read
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Privacy Policy

Last Updated July 31, 2018 Gainsight, Inc. (“Gainsight“, “we” “our“) respect your privacy. This Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. This Notice only applies to personal information we collect in the usual course of business, including through our websites (such as https://www.gainsight.com). For personal information that we collect when you use or otherwise interact with our services, please see our services privacy notice; If you have any questions about this Notice, please contact us at the details below. Quick links We recommend that you read this Notice in full to ensure that you are fully informed. However, if you only want to access a particular section of this Notice, then you can click on the relevant link to jump to that section. Who we are What information do we collect and why? Who do we share your personal information with? Cookies and similar tracking technology How do we keep your personal information secure? International data transfers Legal basis for processing personal information (EEA visitors only) EU-U.S. and Swiss-U.S. Privacy Shield Notice Data Retention Your data protection rights Children Changes to our Notice Contact […]

16 min read