PX

PRODUCT EXPERIENCE SOFTWARE

Drive Growth Through Your Product From Acquisition Through Expansion

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TRUSTED BY LEADING PRODUCT TEAMS WORLDWIDE

Put Your Product at the Center of the User Experience

Gainsight PX enables you to deeply understand what users are doing in your product, collect feedback, and create in-app engagements like walkthroughs and guides to drive onboarding and adoption.

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NATIVE OMNI-CHANNEL ENGAGEMENT

Scaling onboarding and driving product adoption

  • Easy editing for in-app engagements and onboarding checklists to scale time-to-value
  • Native email campaigns to accelerate user activation and increase release awareness
  • Advanced throttling and prioritization to avoid user fatigue and maximize engagement
NATIVE OMNI-CHANNEL ENGAGEMENT
ADVANCED PRODUCT ANALYTICS

ADVANCED PRODUCT ANALYTICS

Data-driven roadmap prioritization to increase user engagement

  • Autonomous feature instrumentation to reveal the best opportunities for growth
  • Path and funnel analysis to shadow user behavior, identify friction points and mitigate adoption risk
  • Native integrations with CS and CRM to tie product investments to bookings, retention, expansion
NEW!

UP-TO-THE SECOND DATA

Better decisions and rapid iteration

  • Data-freshness measured in seconds to avoid loss of productivity
  • Advanced segmentation to drive personalized engagement without degrading performance
  • Zero performance impact tracking billions of events per day
UP-TO-THE SECOND DATA
CLOSED-LOOP FEEDBACK

CLOSED-LOOP FEEDBACK

Broader user input and immediate action on feedback

  • In-app surveys with intelligent targeting to collect user feedback at scale
  • CES (Customer Effort Score) surveys to measure feature usability
  • CSAT and NPS surveys to focus advocacy programs and risk mitigation programs
SaaS, MOBILE, DESKTOP

SaaS, MOBILE, DESKTOP

Single view of your entire portfolio regardless of runtime

  • Support for multiple runtimes, including Native iOS, Android, ReactNative, and Windows-desktop
  • Deep product usage telemetry that drastically reduces Time-to-Resolution (TTR)
  • Native C# and Java SDKs for custom desktop apps

Why Gainsight?

Limitless Across Applications

With Gainsight PX you can analyze and engage users across Web, Mobile, & Desktop apps.

Advanced Product Modeling

Map your product using parent-child relationships, independent of feature naming conventions & URLs

Extreme Data Accuracy

Intelligent auto-suggestions eliminates data redundancies found by using alternative solutions that require manual work.

Deeper Product Analytics

Compare cohorts and drill down into-feature level retention analysis all in real-time.

More Control over Engagements

Our built-in nurturing and throttling rules keeps you in control and helps you prioritize engagements.

World Class Security Measures

Gainsight PX meets all the requirements your security and compliance teams have.

Read Our Reviews on G2

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450 Reviews

“Comprehensive tool for Product Roadmap, Analytics and User Engagement.”

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