Healthcare is all About Successful Outcomes

Keep your customers healthy with the top-rated, HIPAA compliant platform for customer success, product experience, and community.

Gainsight solutions for healthcare

A Few Of Our Successful Healthcare Customers

Healthcare Specialization 
Meets World-Class Technology

Work with our dedicated healthcare team with decades of experience helping organizations like yours.

Digital Health & Wellness


Electronic Medical Records

Health Insurance

Connected Medical Devices

Revenue Cycle Management


Practice proactive, 
preventative customer care

  • Monitor customer health and proactively diagnose customer risks and opportunities
  • Standardize CS workflows to save time and operationalize best practices
  • Deliver personalized customer experiences blending human, digital and community engagements
  • Model complex customer relationships to drive success for every product, division or business unit


Monitor product adoption 
and jumpstart usage

  • Collect product, feature adoption and usage data for each of your end-users and personas (e.g., patients, clinicians)
  • Analyze trends to understand what features and workflows drive customer retention, growth and satisfaction
  • Drive usage and guide customers to value with interactive product engagements
  • Collect end-user feedback through surveys presented directly within your product

“With Gainsight, we’re able to operationalize our customer success processes and keep focus on the success of our customers.”

Tony Lenox VP,
Worldwide Customer Success and Support

Healthcare Resources

3 Healthcare customer success strategies from Pulse 2022

Sometimes we find that the best observations come to us after an event, lecture, or gathering. That is exactly what is happening with Gainsight’s Pulse…

Live Demo – Gainsight CS for Healthcare

Join Hayley Jean Farr and Stephanie Lee from Gainsight’s Health & Life Sciences Practice to learn more about how HealthIT, MedTech, and Clinical Research organizations…

Change the Game in 5 Minutes: Omada Health Embraces 3 Unshakeable Pillars of Customer Success

Welcome to our Change the Game in 5 minutes Series. In these conversations, we talk with customer success leaders who are role models for others…

Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance

As providers of HealthIT and Digital Health services, your solutions provide workflows, data, and deep analytics to enable patients and clients to answer  questions such…

Change the Game in 5 Minutes: Laura Salonga and Ed Smith Shift the Focus from Reactive to Proactive

Welcome to our Change the Game in 5 mins Series. If you’re in the healthcare industry, you may be particularly interested in my conversation today…

Healthcare Edition: How to Solve 3 Unique Communication Challenges in HealthIT

In most SaaS industries, vendors strictly communicate with decision-makers, key stakeholders, and administrators. It’s quite different in HealthIT! Because users must use our platforms to…