Healthcare is all About Successful Outcomes

Keep your customers healthy with the top-rated, HIPAA compliant platform for customer success, product experience, and community.

Gainsight solutions for healthcare

A Few Of Our Successful Healthcare Customers

Healthcare Specialization 
Meets World-Class Technology

Work with our dedicated healthcare team with decades of experience helping organizations like yours.

Digital Health & Wellness


Electronic Medical Records

Health Insurance

Connected Medical Devices

Revenue Cycle Management


Practice proactive, 
preventative customer care

  • Monitor customer health and proactively diagnose customer risks and opportunities
  • Standardize CS workflows to save time and operationalize best practices
  • Deliver personalized customer experiences blending human, digital and community engagements
  • Model complex customer relationships to drive success for every product, division or business unit


Monitor product adoption 
and jumpstart usage

  • Collect product, feature adoption and usage data for each of your end-users and personas (e.g., patients, clinicians)
  • Analyze trends to understand what features and workflows drive customer retention, growth and satisfaction
  • Drive usage and guide customers to value with interactive product engagements
  • Collect end-user feedback through surveys presented directly within your product

“With Gainsight, we’re able to operationalize our customer success processes and keep focus on the success of our customers.”

Tony Lenox VP,
Worldwide Customer Success and Support

Healthcare Resources

Healthcare Edition: 3 Reasons Why Customer Success Is Existential Right Now

The COVID-19 pandemic is fundamentally changing how we practice and experience healthcare in the United States and digital health platforms, like yours, are at the…

Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance

As providers of HealthIT and Digital Health services, your solutions provide workflows, data, and deep analytics to enable patients and clients to answer  questions such…

Healthcare Edition: How to Get Information to Your Users Quickly

In an industry where communication is critical, how do you make sure the right message reaches the right patients, providers, and non-clinical staff? Over the…