Staircase AI by Gainsight
Stay a Step Ahead of Churn
Staircase analyzes all customer communication to accurately spot at-risk customers and make customer success automatic.

See What’s Hiding Below the Surface
Traditional CS only scratches the surface. With Staircase, you see real-time sentiment, potential risks and helpful alerts for every customer, based on all conversations with every teammate.

Spot At-Risk Customers Early
Dig deeper into communications with AI designed to catch post-sales signals and early warning signs. Your team will never miss another critical detail for customer expansion or churn reduction.

“Understanding sentiment is also helping Syte move on from the traditional reactive approach and save more at-risk accounts for reduced churn. The company’s CS stack is now a potent and productive one that promotes sustainable growth.”
Ido Medan David
Director of Customer Success, Syte
Build Stronger Customer Relationships
Always know which relationships are strong, which rely on a single stakeholder, and which are trending downward. Intervene before your accounts lose trust in your business.

A CS tool that works for you, not the other way around
Legacy systems make it difficult to show the value of CS work. Staircase makes your impact obvious. Staircase helps you to:
How executives like Nick Mehta use Staircase
While traditional CS programs rely on manual work, Staircase automates customer intelligence you can rely on.
