Staircase AI by Gainsight

Stay a Step Ahead of Churn

Staircase analyzes all customer communication to accurately spot at-risk customers and make customer success automatic.

A confident person in a white blazer stands with hands in pockets, smiling. Behind them are dashboards powered by Staircase AI, displaying data on team effort cost, customer health, and potential upsells. Financial figures and scores are highlighted alongside colorful icons at the bottom.

See What’s Hiding Below the Surface

Traditional CS only scratches the surface. With Staircase, you see real-time sentiment, potential risks and helpful alerts for every customer, based on all conversations with every teammate.

Diagram of an iceberg illustrating visible and hidden aspects with a focus on customer success. Above water: "Product Usage," "Human Judgement," "NPS" with images. Below water: insights from Gainsight, including "Chat," "Executives," and more, connecting teams via Zoom, Slack, Email.

Spot At-Risk Customers Early

Dig deeper into communications with AI designed to catch post-sales signals and early warning signs. Your team will never miss another critical detail for customer expansion or churn reduction.

A dashboard graphic powered by Gainsight highlights customer engagement levels. A wavy line graph features icons: a red frowning face, a blue neutral face, and a green smiling face. Below, lists for "Decision Maker" and "Influencer" note recent activity with insights from Staircase AI.

“Understanding sentiment is also helping Syte move on from the traditional reactive approach and save more at-risk accounts for reduced churn. The company’s CS stack is now a potent and productive one that promotes sustainable growth.”

Ido Medan David
Director of Customer Success, Syte

Build Stronger Customer Relationships

Always know which relationships are strong, which rely on a single stakeholder, and which are trending downward. Intervene before your accounts lose trust in your business.

A circular diagram with the MS logo at the center, surrounded by profiles of people placed in rings. An arrow points from the center to a profile marked "Highly engaged," while another shows "No Outreach," illustrating insights akin to Gainsight's customer success strategies.

A CS tool that works for you, not the other way around

Legacy systems make it difficult to show the value of CS work. Staircase makes your impact obvious. Staircase helps you to: 

Let Staircase log and analyze everything for your team. Skip manual account assessments, and let AI flag where to focus.

By bringing in every customer signal, Staircase offers confidence in your revenue risks and renewal forecasting.

By eliminating the noise, Staircase lets you spend more time with the right customers and double your impact.

How executives like Nick Mehta use Staircase

While traditional CS programs rely on manual work, Staircase automates customer intelligence you can rely on.

Zero data entry

Automatically log all emails, support tickets, chats, meetings, and more. Connect your tools, tweak your setup, and let it roll.

Work where you want

Get Slack, Teams or Email alerts in real-time for high priority customer signals, and embed Staircase dashboards in your CRM or Gainsight CS.

Day one value

Connecting Staircase to your tools takes as little as an hour. With AI trained to flag the right signals, you don’t need to wait for clean data or long processing to see value.

Proactive security and privacy

Already ISO 42001 certified, we’re proactively weaving leading security protocols into our product and approach to handling customer data.

A Slack notification shows a risk alert from Staircase AI, indicating a stakeholder change detected in a call. Details include account name, opportunities, new and former stakeholders, and call summary. A security badge symbol is on the left for added assurance.
Staircase AI by Gainsight

Introducing Staircase AI by Gainsight: real-time, AI-powered customer insights and conversational signals.