TRUSTED BY LEADING BRANDS

Understand Which Customers Are Ready for Upsell and Cross-sell

Increase revenue by taking advantage of customer expansion opportunities the moment they arise. Gainsight will help to ensure you’ll never leave money on the table by surfacing customers ripe for upsell and cross-sell based on health and other measures and providing systematic ways to execute on them to impact your bottom line.

$15M

CSM-sourced opportunities

47%

increase in expansion close rates

IDENTIFY

Stop missing revenue opportunities.

  • Proactively identify opportunities in your customer accounts and trigger Calls-to-Action to drive the conversation
  • Accurately forecast upcoming renewals with Renewal Center using likelihood scores based on customer success insights
  • Quickly identify trends with aggregated data from across your entire customer base
  • Increase your customer’s awareness of new enhancements with targeted in-product engagements

ALIGN

Improve alignment and collaborate efficiently.

  • Keep your expansion teams aligned with a single view of the customer provided by C360
  • Create a cross-functional record of activities in Timeline to provide visibility into recent activity
  • Unite internal teams around customer goals with Success Plans and keep them accountable as they guide customers to achieve ROI

OPTIMIZE

Scale proven expansion plays with consistency.

  • Trigger automatic alerts paired with best-practice Playbooks so CSMs can quickly take action on expansion opportunities
  • Leverage adoption data to better explore expansion opportunities and target campaigns related to product usage trends
  • Automate important touchpoints in the customer journey with Journey Orchestrator

“We’ve seen double digit increases in renewal rates and expand rates, when we’ve applied customer success with Gainsight.”

Ed Daly

Senior Director of Global Customer Success

Additional Resources

WEBINAR

GameChanger Playbook Series - The Expansion Experts: How the GameChangers at Mitek Fuel Customer Growth

For many companies, expansion is a constant challenge — and a huge, untapped opportunity. Creating the strategy and aligning the technology is key. In this webinar, Mike Sasaki, VP of Support and Customer Success at Mitek, will share how they use Gainsight to identify customers for expansion and partner cross-functionally on account-based selling motions.

BLOG

5 Ways Gainsight Uses Gainsight to Drive Expansion Sales

As a Sales Leader, I am deeply focused on how to maintain & maximize revenue during the currently unfolding & rapidly changing COVID landscape. I find myself racked with questions around how to think about re-forecasting the business, which product lines would be most impactful to customers in this environment, what special promotions might we offer, and ways we can alter prospecting efforts, to drive maximum yield.

ARTICLE

Uplevel Renewal and Expansion Strategies with New Revenue Optimization Capabilities

We all know how essential it has become to protect and expand your customer base during the current economic downtown, as new logo sales become more challenging.

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