TRUSTED BY LEADING PRODUCT TEAMS
Engage And Onboard New Users
Help new users quickly realize value with resource guides and walkthroughs.
- Introduce core features and workflows with combinations of dialogs, sliders, tooltips, and hotspots
- Create Knowledge Center bots with customizable content like how-to articles or onboarding checklists
- Reduce the need for users to engage customer support by focusing efforts on features or flows that generate the most friction
- Fully personalize the onboarding experience based on account and user level attributes
Activate Features At Scale
Guide users towards new or unused (but high value) features.
- Alert users to new features the moment they are released and create walkthroughs to drive adoption
- Identify and segment out users who aren’t fully utilizing a core feature and target them with personalized tips and guides
- Limit the total number of engagements a given user sees with sophisticated usage and time-based throttling
Re-Engage Your Users
Engage and bring users back into your product across touchpoints.
- Trigger email outreach check-ins to users who haven’t been in your application within a specific time period
- Design and launch outreach plays that combine email, in-app messages, and human touchpoints as a way to keep track of and engage your users holistically