On-Demand Events

A Treasure Trove of Customer Success Expertise

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Looking for the perfect recipe to create self-sufficient customers? This session has you covered. Join us to dive into the core ingredients of a self-sufficient…

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We’ll cover how to leverage data, AI tools, and personalised approaches to navigate challenging conversations, build stronger customer relationships, and close deals more effectively. Whether…

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AI has promised us speed and efficiency. And when we can collect customer insights in real-time, via AI-powered sentiment analysis of live conversations, those promises…

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Is it time to evolve your Customer Success strategy to meet your business and customers’ even more evolving needs? Absolutely—and the key is to create…

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Meet your customers where they are instead of making them come to you. How? By integrating your Customer Education programs into the flow of their lives.…

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When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. As our AI needs grow, CS professionals are looking for…

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In our final entry, learn how human-first AI brings together your teams and your customers. You’ll hear from fellow customers putting Gainsight’s playbook into practice,…

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Your customers are the backbone of your organization, but are you harnessing their power effectively? Join us for an engaging webinar to learn how customer…

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With a multitude of use cases, core technologies like a CRM or your CSP sometimes require an overhaul to better reflect your current users needs…

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Understanding and addressing the real-world outcomes your customers seek from your product is essential for transforming educational content into a strategic tool that drives their…

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Join us to explore how AI-driven solutions can enhance customer self-service and satisfaction, rapidly upskill employees from novices to experts, and match customers with their…

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Discover how human-first AI can revolutionize your customer-facing teams by eliminating blind spots with AI-powered data analysis and customer summaries, automating repetitive and manual tasks…

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Watch our webinar for a practical masterclass that will transform the way you think about self-care, work-life balance and wellbeing. Here’s What You’ll Discover: How…

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Get Ready! Gainsight is proud to sponsor Richard Millington’s latest comprehensive course to help you master community management! Over the last 15 years, Richard has…

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In this webinar you’ll learn: Learn how automating mundane tasks can increase employee satisfaction and free up time for more meaningful, high-impact work. Understand how…

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Between Netflix, Amazon, and Spotify, technology dominates every aspect of our lives. Still, the essence of human interaction remains irreplaceable. So, how can you balance…

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The more, the merrier, right? But does that saying still apply when you’re trying to evolve your community and align multiple cross-functional teams to a…

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AI can be both exciting, and scary. Often, because we’re not yet sure what AI can do for us, and how to use it in…

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Join us as we discuss the second edition of Gainsight’s “The State of AI in Customer Success” report, in partnership with Benchmarkit. We surveyed CS…

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Even the best teams get sidetracked by project debt. Learn from Gainsight’s Principal Customer Success Manager, Allison Hunt as she walks through the most efficient…

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Oftentimes, we ignore the symptoms in the hopes that things will get better. But it’s also important to to listen to the canaries in the…

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In this webinar you’ll learn: How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and…

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Why spend hours building new workflows when you can implement Gainsight’s best practices from our very own CSMs – check out this recent session to…

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Learn how you can balance day to day activities as a CSM while working with Sales. Join Archana Narang as she walks through her day-to-day…

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Join Nicole Belanger as she walks through how Gainsight CSMs leverage the platform and workflows that will make your life easier.

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Watch Gainsight and GTM Partners for an insightful dialog around driving customer growth by making successful customers your ‘north star’. You’ll hear how to reframe…

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We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

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Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to…

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We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

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This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

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This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

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This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

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Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with…

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You’ll hear how to reframe the conversation from a siloed focus on customer retention to a company-wide initiative around customer growth, the latest research on…

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Technology is everywhere and advancing at a rapid pace, but we can’t lose sight of the connections and relationships that make us human—and that extends…

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In a world where the notion of hiring another CSM is no longer feasible, you need a platform that makes it easier to work with…

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See Gainsight in Action!