On-Demand Events

A Treasure Trove of Customer Success Expertise

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Understanding and addressing the real-world outcomes your customers seek from your product is essential for transforming educational content into a strategic tool that drives their…

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Join us to explore how AI-driven solutions can enhance customer self-service and satisfaction, rapidly upskill employees from novices to experts, and match customers with their…

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Discover how human-first AI can revolutionize your customer-facing teams by eliminating blind spots with AI-powered data analysis and customer summaries, automating repetitive and manual tasks…

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Watch our webinar for a practical masterclass that will transform the way you think about self-care, work-life balance and wellbeing. Here’s What You’ll Discover: How…

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In this webinar you’ll learn: Learn how automating mundane tasks can increase employee satisfaction and free up time for more meaningful, high-impact work. Understand how…

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Between Netflix, Amazon, and Spotify, technology dominates every aspect of our lives. Still, the essence of human interaction remains irreplaceable. So, how can you balance…

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The more, the merrier, right? But does that saying still apply when you’re trying to evolve your community and align multiple cross-functional teams to a…

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Join us as we discuss the second edition of Gainsight’s “The State of AI in Customer Success” report, in partnership with Benchmarkit. We surveyed CS…

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Even the best teams get sidetracked by project debt. Learn from Gainsight’s Principal Customer Success Manager, Allison Hunt as she walks through the most efficient…

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Oftentimes, we ignore the symptoms in the hopes that things will get better. But it’s also important to to listen to the canaries in the…

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In this webinar you’ll learn: How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and…

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Why spend hours building new workflows when you can implement Gainsight’s best practices from our very own CSMs - check out this recent session to…

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Learn how you can balance day to day activities as a CSM while working with Sales. Join Archana Narang as she walks through her day-to-day…

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Join Nicole Belanger as she walks through how Gainsight CSMs leverage the platform and workflows that will make your life easier.

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Watch Gainsight and GTM Partners for an insightful dialog around driving customer growth by making successful customers your 'north star'. You'll hear how to reframe…

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We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

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Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to…

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We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

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May 9, 2024 at 11:00 am PT On-Demand
Francisco Portfolio Company’s Guide to Pulse

This year's event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

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This year's event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

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May 9, 2024 at 9:00 am PT On-Demand
Insight Portfolio Company’s Guide to Pulse

This year's event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

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Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with…

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You'll hear how to reframe the conversation from a siloed focus on customer retention to a company-wide initiative around customer growth, the latest research on…

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In a world where the notion of hiring another CSM is no longer feasible, you need a platform that makes it easier to work with…

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Your most loyal customers are often the gateway to success - building your brand, advocating for product enhancements that drive results, and so much more.…

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Explore ReviewPro's evolution through streamlined onboarding processes, blending tech touch with human engagement for personalized experiences. Learn how ReviewPro leveraged automation to enhance customer engagement,…

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Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct…

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Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct…

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Join Zach Wojtowicz, Director of Customer Success at Buildertrend, to dive into how Buildertrend transformed their customer health strategy, achieved an outstanding improvement in customer…

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Peer-to-peer engagement lies at the heart of every vibrant customer community, fostering collaboration, knowledge sharing, and customer loyalty - but it can be tricky to…

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Watch our insightful webinar hosted by Gainsight. This session will shed light on the collaborative efforts between the Customer Success and Learning & Development teams…

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April 25, 2024 at 10:00 am PT On-Demand
I Love My CSP, Now What

Expanding Your Customer Success Playbook: Now that your CS team is equipped to forecast churn, monitor the health of your customers, and automate proactive engagements,…

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Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own…

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We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right in 2024. We’ll look at…

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Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours,…

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