On-Demand Events

Looking for the perfect recipe to create self-sufficient customers? This session has you covered. Join us to dive into the core ingredients of a self-sufficient…

We’ll cover how to leverage data, AI tools, and personalised approaches to navigate challenging conversations, build stronger customer relationships, and close deals more effectively. Whether…

AI has promised us speed and efficiency. And when we can collect customer insights in real-time, via AI-powered sentiment analysis of live conversations, those promises…

Is it time to evolve your Customer Success strategy to meet your business and customers’ even more evolving needs? Absolutely—and the key is to create…

Meet your customers where they are instead of making them come to you. How? By integrating your Customer Education programs into the flow of their lives.…

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. As our AI needs grow, CS professionals are looking for…

In our final entry, learn how human-first AI brings together your teams and your customers. You’ll hear from fellow customers putting Gainsight’s playbook into practice,…

Your customers are the backbone of your organization, but are you harnessing their power effectively? Join us for an engaging webinar to learn how customer…

With a multitude of use cases, core technologies like a CRM or your CSP sometimes require an overhaul to better reflect your current users needs…

Understanding and addressing the real-world outcomes your customers seek from your product is essential for transforming educational content into a strategic tool that drives their…

Join us to explore how AI-driven solutions can enhance customer self-service and satisfaction, rapidly upskill employees from novices to experts, and match customers with their…

Discover how human-first AI can revolutionize your customer-facing teams by eliminating blind spots with AI-powered data analysis and customer summaries, automating repetitive and manual tasks…

Watch our webinar for a practical masterclass that will transform the way you think about self-care, work-life balance and wellbeing. Here’s What You’ll Discover: How…

Get Ready! Gainsight is proud to sponsor Richard Millington’s latest comprehensive course to help you master community management! Over the last 15 years, Richard has…

In this webinar you’ll learn: Learn how automating mundane tasks can increase employee satisfaction and free up time for more meaningful, high-impact work. Understand how…

Between Netflix, Amazon, and Spotify, technology dominates every aspect of our lives. Still, the essence of human interaction remains irreplaceable. So, how can you balance…

The more, the merrier, right? But does that saying still apply when you’re trying to evolve your community and align multiple cross-functional teams to a…

AI can be both exciting, and scary. Often, because we’re not yet sure what AI can do for us, and how to use it in…

Join us as we discuss the second edition of Gainsight’s “The State of AI in Customer Success” report, in partnership with Benchmarkit. We surveyed CS…

Even the best teams get sidetracked by project debt. Learn from Gainsight’s Principal Customer Success Manager, Allison Hunt as she walks through the most efficient…

Oftentimes, we ignore the symptoms in the hopes that things will get better. But it’s also important to to listen to the canaries in the…

In this webinar you’ll learn: How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and…

Why spend hours building new workflows when you can implement Gainsight’s best practices from our very own CSMs – check out this recent session to…

Learn how you can balance day to day activities as a CSM while working with Sales. Join Archana Narang as she walks through her day-to-day…

Join Nicole Belanger as she walks through how Gainsight CSMs leverage the platform and workflows that will make your life easier.

Watch Gainsight and GTM Partners for an insightful dialog around driving customer growth by making successful customers your ‘north star’. You’ll hear how to reframe…

We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to…

We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…

Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with…

You’ll hear how to reframe the conversation from a siloed focus on customer retention to a company-wide initiative around customer growth, the latest research on…

Technology is everywhere and advancing at a rapid pace, but we can’t lose sight of the connections and relationships that make us human—and that extends…

In a world where the notion of hiring another CSM is no longer feasible, you need a platform that makes it easier to work with…