On-Demand Events

A treasure trove of customer success expertise

Upcoming Event Calendar
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The New Rules of CS Webinar Series

Gainsight leaders break down the operating model shift modern teams are making to turn CS into a true revenue engine.

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Is Your Community Ready for AI? A Practical Guide to Becoming LLM-Ready

AI won’t quietly compensate for messy systems while you wait. Let’s get to work fixing them.

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The New Rules of Digital Experience Teams: Skills, Structure, & Strategy

We’ll walk through a practical skills assessment, share the org chart of the near-future, and hear from teams who are already rethinking their structure to keep up.

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On-Demand Webinar

Build Your Fluency: Every AI Term You Keep Hearing, Explained in CE Terms

Chat AI. Agents. MCPs. APIs. Vibe coding. You’ve heard all of them — maybe used a few. The good news: you don’t need to be…

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Build Your Strategy: Map What You Actually Want AI to Do Before You Touch Anything

You got excited, you tried things.. some of them worked (!), some didn’t, and now you want to refresh a few things or double down…

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Two circular photos on a dark blue background: on the left, a smiling woman with blonde hair; on the right, a man with short hair and a slight smile. "WEBINAR" at the top left highlights expert tips on community migration and management.
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How to Actually Get a Community Migration Right

Most community migrations end up in the same place: a slightly nicer-looking version of what you had before, on different software, with the same problems.…

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A digital graphic with the text "Virtual Event" and "Pulse Unplugged," where "Unplugged" features a power plug icon. Set against a gradient starry sky and rocket, it highlights CS expansion signals and early expansion for customer success teams.
On-Demand Webinar

Pulse Unplugged 2026

Pulse Unplugged brings the most important moments (and amazing speakers) from Pulse 2026 directly to your screen: keynote highlights, expert-led sessions, the conversations that had…

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Anatomy of an AI-Learning Experience: 10 Rapid-Fire Examples

What does AI-ready digital customer success actually look like in 2026? We did the work so you don’t have to. On May 21st, join Michelle…

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A smiling man in a checked blazer is shown on a blue background with webinar graphics. Text reads: “Matt Middleton, Director of Customer Account Management, Gainsight.” Discover insights on customer success signals.
On-Demand Webinar

The New Rules of CS: Identifying Early Expansion Signals

Expansion is becoming harder to earn. In a market where it’s easier than ever to build and switch between products, growth doesn’t come from timing…

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A woman with long, wavy blonde hair, wearing a light-colored top, poses in front of a light blue background. Text reads: "Shannon Reynolds, Director, Renewals Management, Gainsight." Webinar icon shown above. Customer success strategies highlighted.
On-Demand Webinar

The New Rules of CS: Building a Renewal Engine That Doesn’t Rely on Heroics

Most renewal conversations start too late, and by the time someone steps in, the outcome is already shaped by months of missed signals. In this…

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Two smiling people are shown in circular frames with light blue backgrounds, highlighting the power of building strong community teams. Text below reads: "Jenny Weigle-Bonds, CS Architect, Gainsight" and "Larry Imgrund, Sr Product Manager, Gainsight." Top left says "WEBINAR.
On-Demand Webinar

How Community Teams Are Building with Vibe Coding

You know your community members better than anyone. This is the session where that knowledge finally becomes something you can ship. You’ve had the ideas—what…

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A webinar banner featuring photos of Sean Murray, Co-CEO of Quadsci, and Jared Block, Director of CS at Gainsight, with their names and titles on a blue gradient background, highlighting AI in Customer Success.
On-Demand Webinar

AI in Customer Success: Predicting Retention with Product Usage Data

Customer Success teams are being asked to predict retention and drive expansion, but most still operate without a clear view of how customers actually use…

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On-Demand Webinar

AEO Unplugged: Building Your AI-Ready Digital Customer Hub

AI isn’t just reshaping search, it’s raising the bar on what strong Digital Customer Success leadership looks like. If you’re still operating with monolithic courses,…

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A woman with long dark hair, wearing a pink sweater, sits smiling on a dark chair. Above her is the Gainsight logo, and below her name "Samantha Murray, VP, Education Strategy" with "Ask Murray Anything (AMA)" on a blue background.
On-Demand Webinar

AMA: Ask Murray Anything

Meet your quarterly webinar for real talk on customer education, digital customer success, and what’s actually working right now. If you think the industry is…

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A woman with long blonde hair, wearing a navy blue blouse, smiles in front of a blue background. Text reads, "WEBINAR. Kelsey Bennett, Principal CSM, Gainsight—discussing CS risk signals and action.
On-Demand Webinar

The New Rules of CS: Turning Risk Signals Into Action

Risk is showing up earlier and faster than most teams can keep up with. Signals are everywhere, but more visibility can make it harder to…

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A woman smiling while using a tablet, with three people talking in the background. The word "WEBINAR," a computer icon, and references to Digital Customer Success are displayed on a dark blue background, highlighting trends for 2026.
On-Demand Webinar

What Will Customer Success Look Like in 10 Years — and What to Do Now

Customer Success is being reshaped by three forces at once: AI, revenue accountability, and a talent market that hasn’t caught up to either. Most CS…

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On-Demand Webinar

The New Rules of CS: Stop Tracking Adoption. Start Predicting Retention

If you’re just measuring logins and clicks, you’re not actually tracking adoption. You’re just reporting. Most adoption metrics measure logins and clicks, which were useful…

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A smiling person with curly reddish hair wearing a light gray jacket is shown on a blue background. Text reads: "WEBINAR. Taylor Johnston, Senior Director, Gainsight Advisory Services—expert in customer success.
On-Demand Webinar

The New Rules of CS: Treating Onboarding as a Revenue Predictor

Brent Krempges kicked off this series with the bigger shift: CS is no longer measured by activity alone. It’s measured by revenue impact, retention, and…

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Side-by-side photos of Jon Wishart, labeled "VP Community Strategy, Gainsight," and Richard Millington, labeled "Founder, Feverbee," on a blue background with abstract lines and dots highlight their expertise in AI readiness.
On-Demand Webinar

Is Your Community Ready for AI? A Practical Guide to Becoming LLM-Ready

AI won’t quietly compensate for messy systems while you wait. Those outdated threads won’t get organized overnight, vague answers won’t get clarified, and chaotic tags…

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Webinar graphic featuring headshots of Rod Cherkas, Josh Schachter, and Casandra Brice, plus their titles and company names on a blue background—exploring the reality of AI beyond the post-hype AI narrative.
On-Demand Webinar

The Post-Hype Reality of AI in CS

AI is increasingly part of the customer success conversation, but for many teams and leaders, it’s still early, and the impact is hard to explain.…

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A smiling man in a suit jacket and white shirt is featured against a blue background with “WEBINAR” text and his name, Brent Krempges, Chief Customer Officer at Gainsight, displayed in a box on the left, highlighting customer success.
On-Demand Webinar

The New Rules of CS: Rebuilding for Revenue and Outcomes

As CS takes on greater ownership of retention and expansion, they’re no longer being measured on effort and activity. That’s why in 2026, CS is…

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A woman smiling while using a tablet, with three people talking in the background. The word "WEBINAR," a computer icon, and references to Digital Customer Success are displayed on a dark blue background, highlighting trends for 2026.
On-Demand Webinar

Behind the Data: How Digital Customer Success Is Taking Center Stage in 2026

In this live session, we’ll go behind freshly released data to unpack what’s really changing, and why digital customer success, education, and community are moving…

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A smiling woman shows a laptop with data charts to a group during a Customer Success meeting. Three others sit nearby, engaging in discussion. The word "WEBINAR" and an icon appear in the top left corner, highlighting EMEA insights for 2026.
On-Demand Webinar

What the Data Says About Customer Success in EMEA—and How to Use It in 2026

European companies aren’t waiting for global consensus. They’re investing more in Customer Success, digitising faster than North America, and focusing on education-first, scalable journeys that…

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Unlocking Value Across Internal Teams – Turning Community Into An Internal Growth Engine

Sales, Support, Marketing, and CS all should be paying attention to what’s happening in your community. Most aren’t. Which means insights get missed, opportunities get…

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Customer Success in 2026: The New Charter & What CS Teams Should Do Next

The charter for Customer Success has officially changed. What used to be a support-driven function measured by activity and adoption is now being judged by…

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On-Demand Webinar

CS Index 2025: Benchmarks and Best Practices for 2026

After a year of AI disruption and SaaS belt-tightening, Customer Success is being redefined. Today, CS is being reshaped by efficiency pressures, AI breakthroughs, and…

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On-Demand Webinar

Women of CS: Building Your First Agentic Workflow

In this hands-on workshop, Danielle Gupta of Women of Customer Success and Tori Jeffcoat, Director of Product Marketing at Gainsight, team up to help CS…

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On-Demand Webinar

Greatest Hits in Digital CX 2025

Join our upcoming webinar where we are pulling the greatest hits together in one fast session with Eric Mistry from Zapier and Caroline Van Dyke from…

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On-Demand Webinar

Agents Unplugged

Forget the future. AI Agents are here, and they’re already rewriting the playbook for Customer Success. The best teams aren’t experimenting; they’re executing, using agents…

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On-Demand Webinar

The Future of CS: Biggest Takeaways from Pulse Europe

Gainsight’s annual Pulse Europe conference may be over, but the insights are just getting started.  Join Gainsight’s Director of Product Marketing, Tori Jeffcoat and the…

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On-Demand Webinar

How to Talk Expansion Without Feeling Salesy

Most Revenue teams know expansion is critical to driving NRR, especially as net-new business becomes harder to come by. What’s less clear is how to…

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On-Demand Webinar

Reducing Cost to Serve with AI and Agentic

Every CS leader wants to scale, but how do you do it without losing the quality, trust, and outcomes your customers expect? In this session…

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On-Demand Webinar

When CS is Powered by AI Insights: How Staircase Supercharges Retention and Growth – EMEA

Customer Intelligence and AI are reshaping how revenue and CS leaders drive outcomes. In this session with Gainsight Product Marketing Manager, Andrew Brown, and Senior…

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On-Demand Webinar

When CS is Powered by AI Insights: How Staircase Supercharges Retention and Growth – US

Customer Intelligence and AI are reshaping how revenue and CS leaders drive outcomes. In this session with Gainsight Product Marketing Manager, Renee Johns Goodenough, and…

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On-Demand Webinar

Evolve 2025

Evolve is Gainsight’s annual look at what’s new, what’s next, and what’s now in Customer Success. This year, we’re not just evolving our products—we’re redefining…

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White text on a blue gradient background reads "Digital CS Unplugged," with the "U" in "Unplugged" resembling an unplugged cord. Below, smaller text says "Presented by Gainsight.
On-Demand Webinar

Unplugged: Digital Customer Success From Theory to Reality

Whether you call it customer experience, enablement, education, or success—one thing’s clear: silos are out, and unified ecosystems are in. Hear top experts discuss how…

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On-Demand Webinar

Women of CS: Executive AI Mastery – Advanced Prompting Strategies for Leadership Teams

AI isn’t just a tool. It’s a leadership advantage. But getting outsized value from AI starts with better prompting. Join Lauren Salanitro of Cascade, Missie…

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Behind the Strategy: The Tech Ecosystem Powering Scaled CX

When people talk about tech stacks, it usually stops at a tool list. But the truth is: the stack isn’t the strategy, it’s the support…

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On-Demand Webinar

My First 90 Days Owning Customer Success: A CRO’s Playbook

For Gainsight’s Chief Revenue Officer, Marilee Bear, the first 90 days leading Customer Success were eye-opening. Complex incentives, fuzzy retention metrics, and buried expansion signals…

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