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On-Demand Events

A treasure trove of customer success expertise

Upcoming Event Calendar
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A webinar slide shows customer health stats, a smiling woman with glasses, and a chatbot message on a blue background with digital elements highlighting customer readiness and growth signals.
On-Demand Webinar
Unlocking Expansion: How to Spot the Signals That Customers Are Ready to Grow

Learn how to uncover the signals that customers are ready to grow. Signals that are often buried in conversations, behaviors, and product usage trends that…

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On-Demand Webinar
Hot Off the Pulse Stage: See What’s New in Gainsight CS

We took the stage at Pulse and unveiled powerful new features designed for the realities of today’s Customer Success teams. Whether you’re scaling fast, running…

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A woman sits at a table, eyeing her laptop thoughtfully. On the left, graphics reveal a portfolio summary with numbers and charts, showcasing customer success metrics like a health score of 26 and details on highly engaged customers—key insights for boosting revenue.
On-Demand Webinar
Growth Unlocked: How Top CROs Drive Revenue with Customer Success

Marilee Bear, Gainsight’s CRO, has been at the forefront, crafting and implementing effective strategies that use Customer Success to significantly boost revenue. Join her and…

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On-Demand Webinar
CS-Driven Expansion Your Business Can’t Ignore

Expansion revenue isn’t luck—it’s strategy. And the best CS teams? They’re not just keeping customers—they’re fueling growth and winning big with Sales. Join Roman Dalichow,…

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On-Demand Webinar
AI as Your CS Co-Pilot: How CS Teams Are Driving Real Impact

AI is everywhere, but what’s real, what’s hype, and how can CS teams actually use it to drive impact today? Join us as we tackle…

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A woman in a red sweater smiles against a blue background. Overlay text displays "Customer Health" metrics: AI-generated Churn Score of 26 with a downward trend and 7 Highly Engaged Customers driving $21,290 in revenue. A speech bubble asks, "Hi Erin, how can I assist you?".
On-Demand Webinar
Revenue Unplugged 2025

Stop seeing your customer-facing teams as a “cost center” and start unlocking the goldmine sitting in plain sight. Expansion? Retention? Upsells? They’re the hidden gems…

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On-Demand Webinar
The Agentic AI Shift: Are You Ready to Lead or Lag?

Agents are the future of customer engagement. The real question: Are you prepared to lead this shift, or will you be left playing catch-up? Join…

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On-Demand Webinar
Trends to Watch: Navigating the Future of Digital CS in the Age of AI Webinar

The future of Customer Success is digital, and AI is leading the charge. Are you prepared to adapt? Join DCS expert Holly Goodliffe and Gainsight…

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On-Demand Webinar
Revenue-Driven CS: Proving ROI & Driving Executive Alignment

Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Join this exclusive masterclass to learn how to build…

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A woman sits at a table, eyeing her laptop thoughtfully. On the left, graphics reveal a portfolio summary with numbers and charts, showcasing customer success metrics like a health score of 26 and details on highly engaged customers—key insights for boosting revenue.
On-Demand Webinar
Gainsight + Skilljar: Upskilling Education in Customer Success

As AI reshapes customer success and digital strategies scale, one thing is clear—customer education is the key to long-term impact. Now, Gainsight is taking customer…

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On-Demand Webinar
Leading with AI: How Top Executives Leverage AI to Run a Business

Embrace AI as a core tool in your executive arsenal. Join Gainsight’s CEO, Nick Mehta and President and COO, Chuck Ganapathi for an insightful webinar exploring…

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Graphic featuring the word "Unplugged" with a plug icon, presented by Gainsight. A thoughtful person with curly hair appears next to a digital notification about stakeholder changes and an option for an AI-assisted introductory email, enhancing post-sales engagement.
On-Demand Webinar
Gainsight Unplugged: AI for Post-Sales

From must-have AI skills for 2025 to tested tactics that save time and deliver results, you’ll get everything you need to elevate your post-sales game…

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A person smiling, with overlaid stats: Companies 21.43K, Renewals Next 90 Days $146.17M revenue with 122 files, CSAT 95.69. Framed within a "Webinar" graphic, it showcases a Customer Success Playbook focused on retention strategies and client satisfaction.
On-Demand Webinar
From Retention to Revenue: EMEA’s Customer Success Playbook for 2025

Gainsight’s recently released CS Index report polled global audiences on key CS trends and industry needs heading into 2025. During this discussion, Tori Jeffcoat, Director…

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On-Demand Webinar
Transforming Customer Success into a Revenue Powerhouse

Customer Success is no longer just about retention, it’s about driving growth. Are you ready to lead the charge? Join us on for an exclusive…

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On-Demand Webinar
AI CSMs: Our Future, or Fiction?

AI is changing everything—including Customer Success, but let’s answer the questions on everyone’s mind: Will it make CSMs more valuable, or make them obsolete? Can…

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On-Demand Webinar
CS Index: What’s Hot, and Not, in 2025

We learned a lot in 2024: AI is rewriting the rules. CS is expanding into new industries. And CSMs are juggling more than ever—and our…

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‘Good Enough’ is No Longer Enough: Recognizing Your Community’s Needs Beyond the Basics thumbnail
On-Demand Webinar
‘Good Enough’ is No Longer Enough: Recognizing Your Community’s Needs Beyond the Basics

Your community deserves more than a “good enough” solution. At a certain point, free platforms or those with limited capabilities can’t keep up with your goals for…

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On-Demand Webinar
Signs You Need To Scale in 2025: Building Self-Service for the Bottom Line

With revenue per headcount becoming a top priority, scaling customer success isn’t just a goal—it’s a necessity. Your leadership team is increasing CSM ratios while…

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On-Demand Webinar
Your AI Copilot: How AI in Workflows Can Save You 20+ Hours a Week

With growing books of business and more on our plates, customer-facing teams are being asked to work faster (and smarter). And AI is proving to…

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Promotional banner for "WiCS Power-Up Master Classes" featuring logos for Women in Customer Success and Gainsight on a purple background with subtle lightning bolt graphics. Dive into CSM Strategies focusing on Renewal and Negotiation to elevate your career.
On-Demand Webinar
From Negotiation to Renewal: CSM Strategies for Success

In this masterclass, you’ll learn about advanced negotiation tactics that CSMs can leverage to drive better customer outcomes and elevate their role in renewal. We’ll…

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On-Demand Webinar
Maximizing Community Impact: Using AI to Build Better Customer Experiences

Keeping up with every conversation in a growing community is tough, and knowing when to jump in with that crucial human touch can be even…

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The Icing on the Cake: Measuring and Expanding Your Self-Service Capabilities thumbnail
On-Demand Webinar
The Icing on the Cake: Measuring and Expanding Your Self-Service Capabilities

You’ve rolled out your self-serve program and are empowering your customers like never before. Now what? The icing on the cake, of course. We’re talking…

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On-Demand Webinar
Double Your Returns by Investing in Digital-Led Customer Success

Don’t miss out on an exclusive opportunity to double the ROI of your investment in customer success with insights from two industry leaders – our…

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On-Demand Webinar
Building Stronger Communities: Key 2024 Insights

Did you know that 70% of B2B companies are going all-in on customer communities? That’s because online communities have become a powerhouse for driving growth,…

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On-Demand Webinar
Gainsight Product Event

Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during…

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On-Demand Webinar
Digital Success Unplugged

Join Digital Success Unplugged to discover the playbook for reducing the load on your CS teams while driving better outcomes without increasing costs. And yes,…

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On-Demand Webinar
Baking a Better Experience: Mixing the Key Ingredients of a Self-Sufficient Customer Base

Looking for the perfect recipe to create self-sufficient customers? This session has you covered. Join us to dive into the core ingredients of a self-sufficient…

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On-Demand Webinar
AI in Action: Enhancing CS Strategies for Growth

As AI rapidly evolves, its transformative effect on Customer Success (CS) is increasingly significant. In this webinar, we will explore how AI is reshaping the…

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On-Demand Webinar
Unifying the Pre and Post Sales Experience with Gainsight & SAP Sales Cloud

For businesses focused on recurring revenue, growth goes beyond the initial sale. Customer success-driven organizations know they must continuously meet expectations while identifying new opportunities.…

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Unlocking Potential: Negotiation Strategies to Enhance Your CS Impact thumbnail
On-Demand Webinar
Unlocking Potential: Negotiation Strategies to Enhance Your CS Impact

We’ll cover how to leverage data, AI tools, and personalised approaches to navigate challenging conversations, build stronger customer relationships, and close deals more effectively. Whether…

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Eliminating Blind Spots: Using AI for Real-Time Insights and Churn Intervention thumbnail
On-Demand Webinar
Eliminating Blind Spots: Using AI for Real-Time Insights and Churn Intervention

AI has promised us speed and efficiency. And when we can collect customer insights in real-time, via AI-powered sentiment analysis of live conversations, those promises…

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The Recipe for Success: Why Self-Service Platforms Are Becoming the Foundation of Modern Customer Success thumbnail
On-Demand Webinar
The Recipe for Success: Why Self-Service Platforms Are Becoming the Foundation of Modern Customer Success

Is it time to evolve your Customer Success strategy to meet your business and customers’ even more evolving needs? Absolutely—and the key is to create…

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On-Demand Webinar
AI in Action: The Best of Human-First AI in CS

Human-First AI is transforming how we work – from real-time analysis of millions of customer conversations (as they happen), to constant Copilot’s that answer our…

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Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions thumbnail
On-Demand Webinar
Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions

Meet your customers where they are instead of making them come to you. How? By integrating your Customer Education programs into the flow of their lives.…

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On-Demand Webinar
Gainsight + Staircase AI: Accelerating Human-First AI in Customer Success

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. As our AI needs grow, CS professionals are looking for…

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On-Demand Webinar
Bringing it All Together: Putting Human-First AI into Practice

In our final entry, learn how human-first AI brings together your teams and your customers. You’ll hear from fellow customers putting Gainsight’s playbook into practice,…

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