On-Demand Events

A Treasure Trove of Customer Success Expertise

Photo of a woman in a red dress looking at a phone screen

You’ve rolled out your self-serve program and are empowering your customers like never before. Now what? The icing on the cake, of course. We’re talking…

Watch

Don’t miss out on an exclusive opportunity to double the ROI of your investment in customer success with insights from two industry leaders – our…

Watch

Did you know that 70% of B2B companies are going all-in on customer communities? That’s because online communities have become a powerhouse for driving growth,…

Watch
On-Demand Webinar
Gainsight Product Event

Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during…

Watch
On-Demand Webinar
Digital Success Unplugged

Join Digital Success Unplugged to discover the playbook for reducing the load on your CS teams while driving better outcomes without increasing costs. And yes,…

Watch

Looking for the perfect recipe to create self-sufficient customers? This session has you covered. Join us to dive into the core ingredients of a self-sufficient…

Watch

As AI rapidly evolves, its transformative effect on Customer Success (CS) is increasingly significant. In this webinar, we will explore how AI is reshaping the…

Watch

For businesses focused on recurring revenue, growth goes beyond the initial sale. Customer success-driven organizations know they must continuously meet expectations while identifying new opportunities.…

Watch

We’ll cover how to leverage data, AI tools, and personalised approaches to navigate challenging conversations, build stronger customer relationships, and close deals more effectively. Whether…

Watch

AI has promised us speed and efficiency. And when we can collect customer insights in real-time, via AI-powered sentiment analysis of live conversations, those promises…

Watch

Is it time to evolve your Customer Success strategy to meet your business and customers’ even more evolving needs? Absolutely—and the key is to create…

Watch

Meet your customers where they are instead of making them come to you. How? By integrating your Customer Education programs into the flow of their lives.…

Watch

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. As our AI needs grow, CS professionals are looking for…

Watch

In our final entry, learn how human-first AI brings together your teams and your customers. You’ll hear from fellow customers putting Gainsight’s playbook into practice,…

Watch

Your customers are the backbone of your organization, but are you harnessing their power effectively? Join us for an engaging webinar to learn how customer…

Watch

With a multitude of use cases, core technologies like a CRM or your CSP sometimes require an overhaul to better reflect your current users needs…

Watch

Understanding and addressing the real-world outcomes your customers seek from your product is essential for transforming educational content into a strategic tool that drives their…

Watch

Join us to explore how AI-driven solutions can enhance customer self-service and satisfaction, rapidly upskill employees from novices to experts, and match customers with their…

Watch

Discover how human-first AI can revolutionize your customer-facing teams by eliminating blind spots with AI-powered data analysis and customer summaries, automating repetitive and manual tasks…

Watch

Watch our webinar for a practical masterclass that will transform the way you think about self-care, work-life balance and wellbeing. Here’s What You’ll Discover: How…

Watch

Get Ready! Gainsight is proud to sponsor Richard Millington’s latest comprehensive course to help you master community management! Over the last 15 years, Richard has…

Watch

In this webinar you’ll learn: Learn how automating mundane tasks can increase employee satisfaction and free up time for more meaningful, high-impact work. Understand how…

Watch

Between Netflix, Amazon, and Spotify, technology dominates every aspect of our lives. Still, the essence of human interaction remains irreplaceable. So, how can you balance…

Watch

The more, the merrier, right? But does that saying still apply when you’re trying to evolve your community and align multiple cross-functional teams to a…

Watch

AI can be both exciting, and scary. Often, because we’re not yet sure what AI can do for us, and how to use it in…

Watch

Join us as we discuss the second edition of Gainsight’s “The State of AI in Customer Success” report, in partnership with Benchmarkit. We surveyed CS…

Watch

Even the best teams get sidetracked by project debt. Learn from Gainsight’s Principal Customer Success Manager, Allison Hunt as she walks through the most efficient…

Watch

Oftentimes, we ignore the symptoms in the hopes that things will get better. But it’s also important to to listen to the canaries in the…

Watch

In this webinar you’ll learn: How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and…

Watch

Why spend hours building new workflows when you can implement Gainsight’s best practices from our very own CSMs – check out this recent session to…

Watch

Learn how you can balance day to day activities as a CSM while working with Sales. Join Archana Narang as she walks through her day-to-day…

Watch

Join Nicole Belanger as she walks through how Gainsight CSMs leverage the platform and workflows that will make your life easier.

Watch

Watch Gainsight and GTM Partners for an insightful dialog around driving customer growth by making successful customers your ‘north star’. You’ll hear how to reframe…

Watch

We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

Watch

Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to…

Watch

We’ve reached a tipping point in advocacy and community causing many in customer marketing and community management to ponder the future of their programs. Hear…

Watch

See Gainsight in Action!