By Business Challenge
By Industry

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Higher Logic
Higher Logic is the industry-leading SaaS engagement platform of associations and B2B organizations
Higher Logic enables predictable, data-driven renewal forecasting to scale using renewal center from Gainsight
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Anaplan
Anaplan is addressing a worldwide performance management and analytic applications software market.
Gainsight enables Anaplan to scale and drive consistency in customer experience when it comes to managing and scheduling all customer touchpoints.
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Greenhouse
Recruiting software
Gainsight is now the single-source of truth for customer data at Greenhouse.
GE Digital
Turbonomic
Seismic
Cloudinary
Bamboo HR
Yotpo
Weave
Blackline
Tableau
Global leader in visual analytics software
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Cisco
Networking and telecom hardware, high-tech services and products
VMware
Global leader in cloud infrastructure & digital workspace technology, accelerates digital transformation for evolving IT environments.
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athenahealth
Leading provider of internet-based business services for physician practices
athenahealth drives a 25-point NPS improvement and increases customer retention by 3%
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Bizzabo
Event Management Software
Bizzabo Increases Customer Satisfaction and Retention with Gainsight and Gainsight PX
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WeWork
Office Space and Workspace Solutions
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Omada Health
Digital Healthcare Provider
Omada Health uses Gainsight to operationalize best practices for Customer Success and retention
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Serraview
Space Management Software
Serraview uses Gainsight to boosts upsell opportunities and handles more clients
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Deltek
Project Success Software
Deltek’s Customer Success Organization Saves Time & Money Using Gainsight
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Vonage
Cloud Communications Provider
Vonage increases retention with consultative Customer Success using Gainsight
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Box
Cloud Content Management
Box Chooses Gainsight to Power Customer Satisfaction, Adoption, Renewals, and Expansion
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CA Technologies
Software and Business Solutions
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Dell Boomi
Platform as a Service, Master Data Management (MDM) and API Management
Dell Boomi Engages Long-Tail Customers with a Human Touch
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Kount
eCommerce Fraud Protection
Uses Gainsight’s suite of products to empower its Customer Success, Product and IT teams
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Kobiton
Mobile device testing
Achieved 125% Revenue Growth and 143% Free Trial Conversion-to-Paid Growth with Gainsight PX
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Imprivata
Secure access and collaboration for healthcare
Imprivata Drives Customer Retention and Account Expansion by Gamifying Customer Success Using Gainsight
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ServiceTitan
All-in-one software for home service businesses
ServiceTitan’s NPS Increases 28 Points Through Improved Product Adoption
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Demandforce
Marketing Solutions
Demandforce scales its one-to-many touch to 30,000+ customers using Gainsight
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TigerConnect
Secure Messaging for Healthcare Providers
TigerConnect increases efficiency by 8.25% using Gainsight CoPilot to save 3.3 hours per CSM per week
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Citrix
Citrix unifies the apps, data and services people need to be productive.
Citrix Upgrades to Gainsight NXT to Enable Its New Customer Lifecycle Engagement Methodology and Drive Higher Retention
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Alfresco
On-premises Digital Transformation
Alfresco and Gainsight Partner to Improve Efficiency and Bring Consistency to Customer Journey
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Civitas Learning
Student Success for Higher Education
Civitas Learning Rapidly Grows Customer Advocacy Using Gainsight for VoC
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Resultados Digitais
Sales and Marketing Software
Resultados Digitais Drives Scalability and Accountability with Gainsight
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Belong
Computer Software
Belong.co Doubles Account-to-CSM Ratios While Remaining High-Touch
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PEC Safety
Logistics and Supply Chain
Gainsight's CoPilot reduced churn by 20%, eliminated 26,000 manual emails and 25% time-savings per person per week
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Yext
Digital Knowledge Management
Driving Scalable Success for Customers, Yext Increases Customer Advocacy by 10x
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RiskIQ
Cyber Security
RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight
Email On Acid
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Jamf
World leader in macOS and iOS management
Jamf Increases On-Time Renewals by 10% and Per-CSM Renewal Capacity by 50%
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Falcon.io
Social Media and CX Platform
Falcon.io Revamps Customer Success Approach with Gainsight
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Vidyard
Video Marketing Software
Vidyard Builds Upsell Pipeline and Strengthens Customer Relationships By Understanding Customer Health
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SurveyMonkey
Online Survey Platform
SurveyMonkey Standardizes Global Workflow and Reduces Time to Process Renewals by 67%
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Continuum
Managed IT Services
Continuum Saves $5 Million in ARR Using Gainsight for Partner Success
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Insight Squared
Sales Operations Reporting
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Brandwatch
Social Media Analytics
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Spredfast
Social Media Marketing Platform
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EcoOnline
EcoOnline is an IT firm dedicated to developing software to make workplace safety and management and documentation of chemicals, as user-friendly and cost-efficient as possible.
EcoOnline deployed Gainsight to complement Microsoft Dynamics and mature its approach to Customer Success.
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SailPoint
SailPoint is the leading provider of enterprise identity governance solutions and is led by a team of tenured identity
Gainsight enables SailPoint to even further live up to its commitment of being a customer-focused company.
Concur Technologies
Expense Management Software
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Serenova
Providing Contact Center Solutions For The Cloud
Serenova Establishes a Foundation for the Success of Its Customer Success Organization and Drives 110% Renewals
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IT Management Platform Provider
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Intelex
Cloud-based software to manage environment, health & safety, quality, and suppliers for regulatory compliance and streamline ISO initiatives.
Intelex Drives Customer Success Efficiency And Reduces Customer Time To Value With Gainsight
BMC
Digital Enterprise Management
Cornerstone
Employee Training
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Marketo
Marketing Automation
Genesys
Omnichannel Customer Experience
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SPS Commerce
Supply Chain Management Software
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Adthena
Adthena is your secret weapon for search, giving your business unrivaled competitor insight.
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Attraqt
Powering Exceptional Shopping Experiences
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Goodlord
Goodlord is the first digital system that pulls together the whole tenancy setup process.
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Intelliflo
IntelliFlo provides SaaS-based solutions for the financial services sector.
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ReviewPro
Hotel Reputation Management
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Signavio
Signavio is a developer of web-based business process and decision management software for banking, insurance, educational and retail sectors.
FinancialForce
Cloud ERP Solution for Salesforce
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Tessian
Security Platform
Better enable CSM's and scale the group
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Singular
Marketing Intelligence Platform
Singular Reduces Customer Churn and Surfaces New Revenue Opportunities Using Gainsight
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Concentra Analytics
Concentra Analytics transforms how organizations manage and use data.
With Gainsight in place, Adamson sees a clear path for evolving client success as the company grows. For now, she uses Gainsight to empower her CSMs to focus on the direct client base.
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Proposify
Proposify is an online business proposal software
Gainsight provides so much value. By centralizing disparate data, Gainsight makes it possible to synthesize data and metrics and easily share it with entire company.
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Solutions Provider
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Onclusive
Onclusive is the data science company for marketing and communications.
Using Gainsight PX, Miller can trend product usage day by day at the account level and user level, and easily see when usage changes dramatically.
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Eventbrite
Eventbrite Revamps Customer Lifecycle, Increases On-Time Renewals by 12 Points and Transaction Value Processed Per Account Manager by 20%
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Rosetta Stone
Rosetta Stone provides innovative digital solutions that equip people at home, in schools, and in workplaces around the world to learn foreign languages.
Rosetta Stone Enterprise & Education Division Increases Annual Recurring Revenues While Empowering CSMs to Handle Double the Number of Clients with Gainsight
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Vidyo
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Ping Identity
Ping Identity is on a mission to secure the digital world through Intelligent Identity.
Ping Identity Increases Its Renewal Risk Lead Time Using Gainsight, Paving the Way for Lower Churn and Higher Profits
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Templafy
Templafy solves what it calls Document Anarchy with a platform that helps enterprise employees create on-brand, compliant and personalized business documents.
Gainsight Equips Templafy and its Partners to Deliver an Outstanding Customer Experience Across the Lifecycle
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NICE inContact
Call-center technology
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Delphix
Help companies build better software faster without sacrificing compliance.
Gainsight helps Delphix lays the groundwork for proactive and predictive customer success.
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Qubit
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Absorb
Absorb Software is a learning technology company headquartered in Calgary, Alberta.
Since Gainsight PX automatically collects all data whether Absorb is tracking it or not, Basford’s product team gained an immediate advantage.
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TruSTAR
TruSTAR breaks down silos across tools and teams to surface the most relevant data, helping you speed investigation and response times.
PX insights enable TruSTAR to be more informed about what active accounts are doing throughout the sales funnel.
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Citrix
Remote Access Software Applications
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Pluralsight
Pluralsight’s vision is to close the global skills gap by democratizing technology.
Pluralsight Continues Its Incredible Growth Trajectory by Using Gainsight to Boost SaaS Renewals and Account Growth
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LogMeIn
Remote Access Software Applications
Workday
Cloud Applications for Finance and Human Resources
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Lotame
Data Management Platform
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UJET
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.
Gainsight Positions UJET to Realise Its Customer Success Vision
Blackbaud
Software for Nonprofit Organizations
Bazaarvoice
Content Marketing Solution
Allocadia
Chef
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Flexera
Flexera Matures Customer Success Motion with Gainsight, Increases Brand NPS by 10 Points
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Glassdoor
Career Marketplace
Glassdoor Rounds Out its Customer Success Organization with a Pooled CSM Model Using Gainsight
RiskIQ
RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight
Relias
Relias Increases Feedback on NPS by 15x, Closes 30% of Expansion Pipeline Generated by CSMs
InsideView
Market Intelligence for Sales and Marketing
Surgent
Dozuki
CaliberMind
OpenDNS
Internet-wide Security Network
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Bongo
Bongo (formerly YouSeeU) offers a video assessment solution that enables experiential learning and soft skill development
Gainsight PX has revolutionized how Bongo structures its core teams when it comes to training, onboarding and adoption.
Glofox
Return Path
Global Data Solutions Provider
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Xactly
Sales Performance Management Software
Product Marketing Community
LinkGreen
Mulesoft
Integration Software for Connecting Applications, Data Sources and APIs
PhoneBurner
Celigo
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Infobip
NextRequest
Madison Logic
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Anodot
AI-Powered Analytics
Improved in-product experience
Proggio
Clarizen
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WordStream
WordStream helps business owners, marketers, and agencies use paid search and social to turn clicks into paying customers
The Scorecard Optimization engagement surfaced some unexpected findings for both customer types
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GlobalWebIndex
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Communicator
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Certain
Certain provides the leading enterprise event automation platform that helps data-driven marketers and event professionals drive measurable results from events.
With Gainsight, Certain gained a consolidated list of key customer contacts.

See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!

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