Gainsight Customers | Customer Success

GE Digital

Adobe

Creative, Marketing, and Document Management Software

Adobe Drives Action and Strategic Decisions with Gainsight

Tableau

Global leader in visual analytics software

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Cisco

Networking and telecom hardware, high-tech services and products

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Anaplan

Anaplan is addressing a worldwide performance management and analytic applications software market.

Gainsight enables Anaplan to scale and drive consistency in customer experience when it comes to managing and scheduling all customer touchpoints.

VMware

Global leader in cloud infrastructure & digital workspace technology, accelerates digital transformation for evolving IT environments.

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athenahealth

Leading provider of internet-based business services for physician practices

Gainsight’s Proven Onboarding Approach Helps athenahealth Fine-Tune and Successfully Transition to an Improved Customer Success Model

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Bizzabo

Event Management Software

Bizzabo Increases Customer Satisfaction and Retention with Gainsight and Gainsight PX

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Box

Cloud Content Management

Box Chooses Gainsight to Power Customer Satisfaction, Adoption, Renewals, and Expansion

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CA Technologies

Software and Business Solutions

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Dell Boomi

Platform as a Service, Master Data Management (MDM) and API Management

Dell Boomi Engages Long-Tail Customers with a Human Touch

Splunk

Turns machine data into answers with the leading platform to tackle the toughest IT, IoT and security challenges.

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Imprivata

Secure access and collaboration for healthcare

Imprivata Drives Customer Retention and Account Expansion by Gamifying Customer Success Using Gainsight

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ServiceTitan

All-in-one software for home service businesses

ServiceTitan’s NPS Increases 28 Points Through Improved Product Adoption

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Demandforce

Marketing Solutions

Demandforce scales its one-to-many touch to 30,000+ customers using Gainsight

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RingCentral

Cloud Phone Systems

Gainsight helps RingCentral strengthen customer relationships and increase retention

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TigerConnect

Secure Messaging for Healthcare Providers

TigerConnect increases efficiency by 8.25% using Gainsight CoPilot to save 3.3 hours per CSM per week

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Alfresco

On-premises Digital Transformation

Alfresco and Gainsight Partner to Improve Efficiency and Bring Consistency to Customer Journey

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Civitas Learning

Student Success for Higher Education

Civitas Learning Rapidly Grows Customer Advocacy Using Gainsight for VoC

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Resultados Digitais

Sales and Marketing Software

Resultados Digitais Drives Scalability and Accountability with Gainsight

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Belong

Computer Software

Belong.co Doubles Account-to-CSM Ratios While Remaining High-Touch

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PEC Safety

Logistics and Supply Chain

Gainsight's CoPilot reduced churn by 20%, eliminated 26,000 manual emails and 25% time-savings per person per week

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Yext

Digital Knowledge Management

Driving Scalable Success for Customers, Yext Increases Customer Advocacy by 10x

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Lifesize

Video Conferencing Solutions

Lifesize Increases Efficiency and Sees Immediate Results after Quick Implementation of Gainsight

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RiskIQ

Cyber Security

RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight

Email On Acid

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Jamf

World leader in macOS and iOS management

Jamf Increases On-Time Renewals by 10% and Per-CSM Renewal Capacity by 50%

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Influitive

Advocate Marketing Platform

Influitive Sees 500% Increase in CSM Coverage through Operationalizing Customer Success Functions in Gainsight

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Falcon.io

Social Media and CX Platform

Falcon.io Revamps Customer Success Approach with Gainsight

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Vidyard

Video Marketing Software

Vidyard Builds Upsell Pipeline and Strengthens Customer Relationships By Understanding Customer Health

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SurveyMonkey

Online Survey Platform

SurveyMonkey Standardizes Global Workflow and Reduces Time to Process Renewals by 67%

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Sprinklr

Social Media Managment Software

Sprinklr Measures Outcomes That Matter, Gets Proactive in Risk Management

DoubleDutch

Moving Upmarket, DoubleDutch Automates Lifecycle for 60% of Customers Using Gainsight

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Continuum

Managed IT Services

Continuum Saves $5 Million in ARR Using Gainsight for Partner Success

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Showpad

Sales Enablement Platform

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Insight Squared

Sales Operations Reporting

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Brandwatch

Social Media Analytics

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Spredfast

Social Media Marketing Platform

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EcoOnline

EcoOnline is an IT firm dedicated to developing software to make workplace safety and management and documentation of chemicals, as user-friendly and cost-efficient as possible.

EcoOnline deployed Gainsight to complement Microsoft Dynamics and mature its approach to Customer Success.

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SailPoint

SailPoint is the leading provider of enterprise identity governance solutions and is led by a team of tenured identity

Gainsight enables SailPoint to even further live up to its commitment of being a customer-focused company.

Concur Technologies

Expense Management Software

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Samanage

Samanage has been consistently recognized as providing one of the world’s premier IT service management (ITSM) platforms, used by thousands of companies.

Gainsight showed its commitment to our success, sharing best practices and helping us figure out how to solve our problem

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Serenova

Providing Contact Center Solutions For The Cloud

Serenova Establishes a Foundation for the Success of Its Customer Success Organization and Drives 110% Renewals

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Logicalis

Logicalis is an international IT solutions and managed services provider.

Equipped with Gainsight, Logicalis Customer Success Generates $1 Million In Managed Services Opportunities Per Account It Touches

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Intelex

Ping Identity is on a mission to secure the digital world through Intelligent Identity.

Ping Identity Increases Its Renewal Risk Lead Time Using Gainsight, Paving the Way for Lower Churn and Higher Profits

BMC

Digital Enterprise Management

Cornerstone

Employee Training

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Marketo

Marketing Automation

Genesys

Omnichannel Customer Experience

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KeepTruckin

Fleet Management Solutions

Gainsight Helps Fleet Technology Company Handle Rapidly Growing Customer Base

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SPS Commerce

Supply Chain Management Software

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Adthena

Adthena is your secret weapon for search, giving your business unrivaled competitor insight.

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Attraqt

Powering Exceptional Shopping Experiences

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Goodlord

Goodlord is the first digital system that pulls together the whole tenancy setup process.

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Intelliflo

IntelliFlo provides SaaS-based solutions for the financial services sector.

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ReviewPro

Hotel Reputation Management

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Signavio

Signavio is a developer of web-based business process and decision management software for banking, insurance, educational and retail sectors.

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Leanplum

Mobile Marketing Platform

Leanplum Gains Support for Its Sophisticated Customer Success Vision By Replacing ClientSuccess with Gainsight

FinancialForce

Cloud ERP Solution for Salesforce

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Singular

Marketing Intelligence Platform

Singular Reduces Customer Churn and Surfaces New Revenue Opportunities Using Gainsight

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Concentra Analytics

Concentra Analytics transforms how organizations manage and use data.

With Gainsight in place, Adamson sees a clear path for evolving client success as the company grows. For now, she uses Gainsight to empower her CSMs to focus on the direct client base.

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Proposify

Proposify is an online business proposal software

Gainsight provides so much value. By centralizing disparate data, Gainsight makes it possible to synthesize data and metrics and easily share it with entire company.

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Solutions Provider

The world’s leading provider of integrated strategy, planning and reserves solutions for the Oil and Gas Industry

With a customer success platform that centralizes all core customer-related data, guides on best practices, and makes it possible to track all CSM activities, Aucerna’s customer success team has the essential foundation in place for success.

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Onclusive

Onclusive is the data science company for marketing and communications.

Using Gainsight PX, Miller can trend product usage day by day at the account level and user level, and easily see when usage changes dramatically.

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Eventbrite

Eventbrite Revamps Customer Lifecycle, Increases On-Time Renewals by 12 Points and Transaction Value Processed Per Account Manager by 20%

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Rosetta Stone

Rosetta Stone provides innovative digital solutions that equip people at home, in schools, and in workplaces around the world to learn foreign languages.

Rosetta Stone Enterprise & Education Division Increases Annual Recurring Revenues While Empowering CSMs to Handle Double the Number of Clients with Gainsight

Ping Identity is on a mission to secure the digital world through Intelligent Identity.

Ping Identity Increases Its Renewal Risk Lead Time Using Gainsight, Paving the Way for Lower Churn and Higher Profits

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Templafy

Templafy solves what it calls Document Anarchy with a platform that helps enterprise employees create on-brand, compliant and personalized business documents.

Gainsight Equips Templafy and its Partners to Deliver an Outstanding Customer Experience Across the Lifecycle

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inContact

Call-center technology

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Delphix

Help companies build better software faster without sacrificing compliance.

Gainsight helps Delphix lays the groundwork for proactive and predictive customer success.

Absorb Software is a learning technology company headquartered in Calgary, Alberta.

Since Gainsight PX automatically collects all data whether Absorb is tracking it or not, Basford’s product team gained an immediate advantage.

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TruSTAR

TruSTAR breaks down silos across tools and teams to surface the most relevant data, helping you speed investigation and response times.

PX insights enable TruSTAR to be more informed about what active accounts are doing throughout the sales funnel.

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Citrix

Remote Access Software Applications

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Pluralsight

Pluralsight’s vision is to close the global skills gap by democratizing technology.

Pluralsight Continues Its Incredible Growth Trajectory by Using Gainsight to Boost SaaS Renewals and Account Growth

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LogMeIn

Remote Access Software Applications

Workday

Cloud Applications for Finance and Human Resources

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Lotame

Data Management Platform

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UJET

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Gainsight Positions UJET to Realise Its Customer Success Vision

Blackbaud

Software for Nonprofit Organizations

Bazaarvoice

Content Marketing Solution

Allocadia

Chef

Flexera

Flexera Matures Customer Success Motion with Gainsight, Increases Brand NPS by 10 Points

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Glassdoor

Career Marketplace

Glassdoor Rounds Out its Customer Success Organization with a Pooled CSM Model Using Gainsight

RiskIQ

RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight

Relias

Relias Increases Feedback on NPS by 15x, Closes 30% of Expansion Pipeline Generated by CSMs

InsideView

Market Intelligence for Sales and Marketing

Surgent

Dozuki

CaliberMind

OpenDNS

Internet-wide Security Network

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Bongo

Bongo (formerly YouSeeU) offers a video assessment solution that enables experiential learning and soft skill development

Gainsight PX has revolutionized how Bongo structures its core teams when it comes to training, onboarding and adoption.

Glofox

Return Path

Global Data Solutions Provider

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Xactly

Sales Performance Management Software

Product Marketing Community

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Fountain

Fountain’s software helps companies who hire hourly workers to scale and keep their applicant funnels full of candidates.

With Gainsight, Fountain can do things like understand customer health and launch CTAs off renewals.

LinkGreen

Mulesoft

Integration Software for Connecting Applications, Data Sources and APIs

PhoneBurner

Celigo

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Infobip

NextRequest

Madison Logic

Anodot

Proggio

Clarizen

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WordStream

WordStream helps business owners, marketers, and agencies use paid search and social to turn clicks into paying customers

The Scorecard Optimization engagement surfaced some unexpected findings for both customer types

Certain provides the leading enterprise event automation platform that helps data-driven marketers and event professionals drive measurable results from events.

With Gainsight, Certain gained a consolidated list of key customer contacts.

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