• Achieved an increase in customers-per-CSM of over 50%
    See Case Study
  • Scales its one-to-many touch to 30,000+ customers
    See Case Study
  • Lifesize Increases Efficiency and Sees Immediate Results after Quick Implementation of Gainsight
    See Case Study
  • Box is creating a more metrics-based culture around its customers with Gainsight
    See Case Study
  • Increased retention by 7% in 12 Months with Gainsight
    See Case Study

Hundreds of Customers Like You

  • Employees
  • Revenue
  • Industry
  • Solution
See Case Study
Resultados Digitais
Sales and Marketing Software
Resultados Digitais was able to collect insights that led to a 28% increase in implementations per rep.
See Case Study
Continuum
Managed IT Services
Continuum uses Gainsight to identify pain points that have directly led to product improvements
See Case Study
Falcon.io
Social Media and CX Platform
Falcon.io used Gainsight to enable CSMs to grow their portfolio of accounts and pursue more expansion
See Case Study
Civitas Learning
Student Success for Higher Education
Gainsight for VoC automated an NPS, Training CSAT, Support CSAT and Implementation CSAT survey program.
See Case Study
Alfresco
On-premises Digital Transformation
Alfresco used Gainsight to improve customer experience, manage risk, and boost efficiency across the post-sales org
See Case Study
Longboard
Asset Management
Rules Engine, Cockpit, and Scorecards enabled Longboard to increase the efficiency of their Sales and CSM teams
See Case Study
Dell EMC
Cloud Computing and Data Storage
Dell EMC used "Relationships" in Gainsight to gain full visibility into the customer lifecycle, usage data, and health scores
See Case Study
PEC Safety
Logistics and Supply Chain
Gainsight's CoPilot reduced churn by 20%, eliminated 26,000 manual emails and 25% time-savings per person per week
See Case Study
TigerText
Secure Messaging for Healthcare Providers
TigerText increases efficiency by 8.25% using Gainsight CoPilot to save 3.3 hours per CSM per week
See Case Study
Apttus
CPQ & Contract Management Software
Achieved an increase in customers-per-CSM of over 50%
See Case Study
Demandforce
Marketing Solutions
Scales its one-to-many touch to 30,000+ customers
See Case Study
Lifesize
Video Conferencing Solutions
Lifesize Increases Efficiency and Sees Immediate Results after Quick Implementation of Gainsight
See Case Study
RiskIQ
Cyber Security
RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight
See Case Study
DoubleDutch
Mobile Event Application Software
Automated the lifecycle for 60% of customers
See Case Study
Bright Horizons
Child Care Provider
Bright Horizons Family Solutions Uses Gainsight to Unlock Value From Customer Intelligence
See Case Study
SurveyMonkey
Online Survey Platform
Reduced time to process renewals by 67%
See Case Study
Vidyard
Video Marketing Software
Vidyard Builds Upsell Pipeline by Understanding Customer Health
See Case Study
Influitive
Advocate Marketing Platform
500% Increase in CSM Coverage through Operationalizing Customer Success Functions in Gainsight
See Case Study
RingCentral
Cloud Phone Systems
Enabled RingCentral to massively increase its touch rate, consistency, and quality across the company.
Adobe
Creative, Marketing, and Document Management Software
Adobe implemented Gainsight VoC to track and act on Onboarding satisfaction.
See Case Study
Box
Cloud Content Management
Box is creating a more metrics-based culture around its customers with Gainsight
See Case Study
Brainshark
Sales Enablement Solutions
Increased retention by 7% in 12 Months with Gainsight
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LogMeIn
Remote Access Software Applications
Cut CSM prep time down by 50%
FinancialForce
Cloud ERP Solution for Salesforce
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Citrix
Remote Access Software Applications
Cut CSM prep time down by 50%
Watch Video
CA Technologies
Software and Business Solutions
Workday
Cloud Applications for Finance and Human Resources
BMC
Digital Enterprise Management
Watch Video
Marketo
Marketing Automation
Watch Video
Informatica
Technology Services
HP
Largest Supplier of Computer Software and Hardware
DocuSign
Digital Transaction Management
With 120 day renewal alerts, DocuSign exceeded their quarterly booking targets
Infor
Enterprise Software
Watch Video
Lotame
Data Management Platform
Blackbaud
Software for Nonprofit Organizations
Bazaarvoice
Content Marketing Solution
Cornerstone
Employee Training
Watch Video
Glassdoor
Career Marketplace
InsideView
Market Intelligence for Sales and Marketing
Watch Video
Intacct
Financial Management Cloud Software
OpenDNS
Internet-wide Security Network
Return Path
Global Data Solutions Provider
Watch Video
Xactly
Sales Performance Management Software
Mulesoft
Integration Software for Connecting Applications, Data Sources and APIs
Sprinklr
Social Media Managment Software
Red Hat
Watch Video
SPS Commerce
Supply Chain Management Software
Watch Video
inContact
Call-center technology
Genesys
Omnichannel Customer Experience
Cisco
Networking and telecom hardware, high-tech services and products
Watch Video
Concur Technologies
Expense Management Software
Gainsight has helped Concur's Client Success team source expansion sales, improve retention, and improve client to CSM ratios.

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