Customers | Customer Success Software

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Dell Boomi

Platform as a Service, Master Data Management (MDM) and API Management

Dell Boomi Engages Long-Tail Customers with a Human Touch

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Jamf

World leader in macOS and iOS management

Jamf Increases On-Time Renewals by 10% and Per-CSM Renewal Capacity by 50%

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ServiceTitan

All-in-one software for home service businesses

ServiceTitan’s NPS Increases 28 Points Through Improved Product Adoption

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Yext

Digital Knowledge Management

The size of Yext’s advocate base and volume of sales references has increased 10x, and retention has improved 5 points.

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Affinio

Computer Software

Affinio Saves CSMs 12 Hours a Week with Gainsight

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Belong

Computer Software

Belong.co Doubles Account-to-CSM Ratios While Remaining High-Touch

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Imprivata

Secure access and collaboration for healthcare

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Resultados Digitais

Sales and Marketing Software

Resultados Digitais was able to collect insights that led to a 28% increase in implementations per rep.

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Continuum

Managed IT Services

Continuum uses Gainsight to identify pain points that have directly led to product improvements

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Falcon.io

Social Media and CX Platform

Falcon.io used Gainsight to enable CSMs to grow their portfolio of accounts and pursue more expansion

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Civitas Learning

Student Success for Higher Education

Gainsight for VoC automated an NPS, Training CSAT, Support CSAT and Implementation CSAT survey program.

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Alfresco

On-premises Digital Transformation

Alfresco used Gainsight to improve customer experience, manage risk, and boost efficiency across the post-sales org

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PEC Safety

Logistics and Supply Chain

Gainsight's CoPilot reduced churn by 20%, eliminated 26,000 manual emails and 25% time-savings per person per week

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TigerText

Secure Messaging for Healthcare Providers

TigerText increases efficiency by 8.25% using Gainsight CoPilot to save 3.3 hours per CSM per week

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Demandforce

Marketing Solutions

Scales its one-to-many touch to 30,000+ customers

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Lifesize

Video Conferencing Solutions

Lifesize Increases Efficiency and Sees Immediate Results after Quick Implementation of Gainsight

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RiskIQ

Cyber Security

RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight

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DoubleDutch

Mobile Event Application Software

Automated the lifecycle for 60% of customers

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Sprinklr

Social Media Managment Software

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SurveyMonkey

Online Survey Platform

Reduced time to process renewals by 67%

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Vidyard

Video Marketing Software

Vidyard Builds Upsell Pipeline by Understanding Customer Health

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Influitive

Advocate Marketing Platform

500% Increase in CSM Coverage through Operationalizing Customer Success Functions in Gainsight

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RingCentral

Cloud Phone Systems

Enabled RingCentral to massively increase its touch rate, consistency, and quality across the company.

Adobe

Creative, Marketing, and Document Management Software

Adobe implemented Gainsight VoC to track and act on Onboarding satisfaction.

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Box

Cloud Content Management

Box is creating a more metrics-based culture around its customers with Gainsight

FinancialForce

Cloud ERP Solution for Salesforce

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Citrix

Remote Access Software Applications

Cut CSM prep time down by 50%

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CA Technologies

Software and Business Solutions

Workday

Cloud Applications for Finance and Human Resources

BMC

Digital Enterprise Management

Computer Software and Hardware

Improved renewal rates 3% on a $1B revenue base

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Cisco

Networking and telecom hardware, high-tech services and products

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Lotame

Data Management Platform

Blackbaud

Software for Nonprofit Organizations

Bazaarvoice

Content Marketing Solution

Cornerstone

Employee Training

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Glassdoor

Career Marketplace

InsideView

Market Intelligence for Sales and Marketing

OpenDNS

Internet-wide Security Network

Return Path

Global Data Solutions Provider

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Xactly

Sales Performance Management Software

Mulesoft

Integration Software for Connecting Applications, Data Sources and APIs

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SPS Commerce

Supply Chain Management Software

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inContact

Call-center technology

Genesys

Omnichannel Customer Experience

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LogMeIn

Remote Access Software Applications

Cut CSM prep time down by 50%

Concur Technologies

Expense Management Software

Gainsight has helped Concur's Client Success team source expansion sales, improve retention, and improve client to CSM ratios.

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Insight Squared

Sales Operations Reporting

Sales Enablement Platform

Gainsight's robust Salesforce integration and sophisticated automation has helped drive visibility into customer health at every level of Showpad.

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Brandwatch

Social Media Analytics

Gainsight has given Brandwatch a process-driven, cross-functional platform and playbook for becoming proactive in handling customer risk.

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Spredfast

Social Media Marketing Platform

Gainsight's automated dashboards aggregate risk and healthscores to drive effective processes and visibility at every level of Spredfast.

VMware

Global leader in cloud infrastructure & digital workspace technology, accelerates digital transformation for evolving IT environments.

Splunk

Turns machine data into answers with the leading platform to tackle the toughest IT, IoT and security challenges.

GE Digital

Tableau

Global leader in visual analytics software

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