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Hundreds of Customers Like You
Adobe
Creative, Marketing, and Document Management Software
Adobe implemented Gainsight VoC to track and act on Onboarding satisfaction.
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Cisco
Networking and telecom hardware, high-tech services and products
VMware
Global leader in cloud infrastructure & digital workspace technology, accelerates digital transformation for evolving IT environments.
GE Digital
Tableau
Global leader in visual analytics software
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Box
Cloud Content Management
Box is creating a more metrics-based culture around its customers with Gainsight
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CA Technologies
Software and Business Solutions
Splunk
Turns machine data into answers with the leading platform to tackle the toughest IT, IoT and security challenges.
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Dell Boomi
Platform as a Service, Master Data Management (MDM) and API Management
Dell Boomi Engages Long-Tail Customers with a Human Touch
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athenahealth
Leading provider of internet-based business services for physician practices
Athenahealth provides cloud based services for physician practices, such as electronic health records and practice management.
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Dell EMC
Cloud Computing and Data Storage
Dell EMC used "Relationships" in Gainsight to gain full visibility into the customer lifecycle, usage data, and health scores
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RingCentral
Cloud Phone Systems
Enabled RingCentral to massively increase its touch rate, consistency, and quality across the company.
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Influitive
Advocate Marketing Platform
500% Increase in CSM Coverage through Operationalizing Customer Success Functions in Gainsight
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Vidyard
Video Marketing Software
Vidyard Builds Upsell Pipeline by Understanding Customer Health
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SurveyMonkey
Online Survey Platform
Reduced time to process renewals by 67%
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Sprinklr
Social Media Managment Software
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DoubleDutch
Mobile Event Application Software
Automated the lifecycle for 60% of customers
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RiskIQ
Cyber Security
RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight
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Lifesize
Video Conferencing Solutions
Lifesize Increases Efficiency and Sees Immediate Results after Quick Implementation of Gainsight
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Demandforce
Marketing Solutions
Scales its one-to-many touch to 30,000+ customers
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TigerConnect
Secure Messaging for Healthcare Providers
TigerConnect increases efficiency by 8.25% using Gainsight CoPilot to save 3.3 hours per CSM per week
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PEC Safety
Logistics and Supply Chain
Gainsight's CoPilot reduced churn by 20%, eliminated 26,000 manual emails and 25% time-savings per person per week
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Alfresco
On-premises Digital Transformation
Alfresco used Gainsight to improve customer experience, manage risk, and boost efficiency across the post-sales org
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Civitas Learning
Student Success for Higher Education
Gainsight for VoC automated an NPS, Training CSAT, Support CSAT and Implementation CSAT survey program.
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Falcon.io
Social Media and CX Platform
Falcon.io used Gainsight to enable CSMs to grow their portfolio of accounts and pursue more expansion
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Continuum
Managed IT Services
Continuum uses Gainsight to identify pain points that have directly led to product improvements
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Resultados Digitais
Sales and Marketing Software
Resultados Digitais was able to collect insights that led to a 28% increase in implementations per rep.
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Imprivata
Secure access and collaboration for healthcare
Imprivata “gamified” Customer Success by providing CSMs with “micro” goals aligned to “macro” goals and operationalized inside Gainsight using CTAs, Playbooks, Timeline, Milestones, and reports and dashboards.
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Belong
Computer Software
Belong.co Doubles Account-to-CSM Ratios While Remaining High-Touch
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Affinio
Computer Software
Affinio Saves CSMs 12 Hours a Week with Gainsight
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Yext
Digital Knowledge Management
The size of Yext’s advocate base and volume of sales references has increased 10x, and retention has improved 5 points.
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ServiceTitan
All-in-one software for home service businesses
ServiceTitan’s NPS Increases 28 Points Through Improved Product Adoption
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Jamf
World leader in macOS and iOS management
Jamf Increases On-Time Renewals by 10% and Per-CSM Renewal Capacity by 50%
FinancialForce
Cloud ERP Solution for Salesforce
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Citrix
Remote Access Software Applications
Cut CSM prep time down by 50%
Workday
Cloud Applications for Finance and Human Resources
BMC
Digital Enterprise Management
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Marketo
Marketing Automation
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Micro Focus
Computer Software and Hardware
Improved renewal rates 3% on a $1B revenue base
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Lotame
Data Management Platform
Blackbaud
Software for Nonprofit Organizations
Bazaarvoice
Content Marketing Solution
Cornerstone
Employee Training
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Glassdoor
Career Marketplace
The combination of Journey Orchestrator, Calls-to-Action (CTAs), and dashboards driven by a Matrix Data Architecture (MDA) has positioned Glassdoor to enable its hybrid model.
InsideView
Market Intelligence for Sales and Marketing
OpenDNS
Internet-wide Security Network
Return Path
Global Data Solutions Provider
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Xactly
Sales Performance Management Software
Mulesoft
Integration Software for Connecting Applications, Data Sources and APIs
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SPS Commerce
Supply Chain Management Software
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inContact
Call-center technology
Genesys
Omnichannel Customer Experience
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LogMeIn
Remote Access Software Applications
Cut CSM prep time down by 50%
Concur Technologies
Expense Management Software
Gainsight has helped Concur's Client Success team source expansion sales, improve retention, and improve client to CSM ratios.
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Insight Squared
Sales Operations Reporting
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Eventbrite
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Rosetta Stone
Rosetta Stone provides innovative digital solutions that equip people at home, in schools, and in workplaces around the world to learn foreign languages.
Gainsight is the only way to get all needed functionality and interoperability in one suite while benefiting from consultations with Customer Success experts
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Vidyo
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Showpad
Sales Enablement Platform
Gainsight's robust Salesforce integration and sophisticated automation has helped drive visibility into customer health at every level of Showpad.
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Brandwatch
Social Media Analytics
Gainsight has given Brandwatch a process-driven, cross-functional platform and playbook for becoming proactive in handling customer risk.
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Spredfast
Social Media Marketing Platform
Gainsight's automated dashboards aggregate risk and healthscores to drive effective processes and visibility at every level of Spredfast.
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Qubit
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GlobalWebIndex
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Crimson Hexagon
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Communicator
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Adthena
Adthena is your secret weapon for search, giving your business unrivaled competitor insight.
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Attraqt
Powering Exceptional Shopping Experiences
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Goodlord
Goodlord is the first digital system that pulls together the whole tenancy setup process.
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Intelliflo
IntelliFlo provides SaaS-based solutions for the financial services sector.
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ReviewPro
Hotel Reputation Management
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Signavio
Signavio is a developer of web-based business process and decision management software for banking, insurance, educational and retail sectors.
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Leanplum
Mobile Marketing Platform
Leanplum expanded and automated much of its customer lifecycle and health scoring system.
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Singular
Marketing Intelligence Platform
Singular decreased churn and identified more revenue opportunities using Gainsight.
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KeepTruckin
Fleet Management Solutions
KeepTruckin is able to handle first-time renewals confidently and efficiently.
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Pluralsight
Pluralsight’s vision is to close the global skills gap by democratizing technology.
Gainsight helped Pluralsight boost gross retention by 14% and enabled outreach to 100% of the customer base.
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UJET
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.
We will greatly benefit from the transparency we get with the Gainsight Timeline, Calls-to-Action, and playbooks.
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Templafy
Templafy solves what it calls Document Anarchy with a platform that helps enterprise employees create on-brand, compliant and personalized business documents.
Templafy’s team can view and share updates, notes, and summaries in a single location to better understand a customer’s history.
Surgent
Dozuki
CaliberMind
Glofox
Product Marketing Community
LinkGreen
PhoneBurner
Celigo
Infobip
NextRequest
Madison Logic
Anodot
Proggio
Clarizen
Kenshoo
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Logicalis
Logicalis is an international IT solutions and managed services provider.
Equipped with Gainsight, Logicalis Customer Success Generates $1 Million In Managed Services Opportunities Per Account It Touches
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!
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