• Achieved an increase in customers-per-CSM of over 50%
    See Case Study
  • Scales its one-to-many touch to 30,000+ customers
    See Case Study
  • Lifesize Increases Efficiency and Sees Immediate Results after Quick Implementation of Gainsight
    See Case Study
  • Box is creating a more metrics-based culture around its customers with Gainsight
    See Case Study
  • Increased retention by 7% in 12 Months with Gainsight
    See Case Study

Hundreds of Customers Like You

  • Employees
  • Revenue
  • Industry
  • Solution
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ALFRESCO
On-premises Digital Transformation
Gainsight provided an accurate, allin- one view of customer health and effective Playbooks to improve customer experience, manage risk and boost efficiency across Alfresco’s post-sales organization.
See Case Study
LONGBOARD
Asset Management
Rules Engine, Cockpit, and Scorecards enabled Longboard to more proactively manage partner relationships. This led to increased efficiency of sales and CSM teams, an enhanced experience
See Case Study
Dell EMC
Content Management
Gainsight “Relationships” allowed complete visibility into each customer’s lifecycle, usage data and health scores by product. CSMs spend 70% of their time in Gainsight at the Relationship level.
See Case Study
PEC Safety
Logistics and Supply Chain
Gainsight's CoPilot reduced churn by 20%, eliminated 26,000 manual emails and 25% time-savings per person per week
See Case Study
TigerText
Secure Messaging for Healthcare Providers
TigerText increases efficiency by 8.25% using Gainsight CoPilot to save 3.3 hours per CSM per week
See Case Study
Apttus
CPQ & Contract Management Software
Achieved an increase in customers-per-CSM of over 50%
See Case Study
Demandforce
Marketing Solutions
Scales its one-to-many touch to 30,000+ customers
See Case Study
Lifesize
Video Conferencing Solutions
Lifesize Increases Efficiency and Sees Immediate Results after Quick Implementation of Gainsight
See Case Study
RiskIQ
Cyber Security
RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight
See Case Study
DoubleDutch
Mobile Event Application Software
Automated the lifecycle for 60% of customers
See Case Study
Bright Horizons
Child Care Provider
Bright Horizons Family Solutions Uses Gainsight to Unlock Value From Customer Intelligence
See Case Study
SurveyMonkey
Online Survey Platform
Reduced time to process renewals by 67%
See Case Study
Vidyard
Video Marketing Software
Vidyard Builds Upsell Pipeline by Understanding Customer Health
See Case Study
Influitive
Advocate Marketing Platform
500% Increase in CSM Coverage through Operationalizing Customer Success Functions in Gainsight
See Case Study
RingCentral
Cloud Phone Systems
Enabled RingCentral to massively increase its touch rate, consistency, and quality across the company.
See Case Study
Box
Cloud Content Management
Box is creating a more metrics-based culture around its customers with Gainsight
See Case Study
Brainshark
Sales Enablement Solutions
Increased retention by 7% in 12 Months with Gainsight
FinancialForce
Cloud ERP Solution for Salesforce
Watch Video
Citrix
Remote Access Software Applications
Cut CSM prep time down by 50%
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CA Technologies
Software and Business Solutions
Workday
Cloud Applications for Finance and Human Resources
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Adobe
Creative, Marketing, and Document Management Software
BMC
Digital Enterprise Management
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Marketo
Marketing Automation
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Informatica
Technology Services
HP
Largest Supplier of Computer Software and Hardware
DocuSign
Digital Transaction Management
With 120 day renewal alerts, DocuSign exceeded their quarterly booking targets
Infor
Enterprise Software
Watch Video
Lotame
Data Management Platform
Blackbaud
Software for Nonprofit Organizations
Bazaarvoice
Content Marketing Solution
Cornerstone
Employee Training
Watch Video
Glassdoor
Career Marketplace
InsideView
Market Intelligence for Sales and Marketing
Watch Video
Intacct
Financial Management Cloud Software
OpenDNS
Internet-wide Security Network
Return Path
Global Data Solutions Provider
Watch Video
Xactly
Sales Performance Management Software
Mulesoft
Integration Software for Connecting Applications, Data Sources and APIs
Sprinklr
Social Media Managment Software
Planview
Red Hat
Watch Video
SPS Commerce
Supply Chain Management Software
Watch Video
inContact
Call-center technology
Genesys
Omnichannel Customer Experience
Cisco
Networking and telecom hardware, high-tech services and products

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