Product Adoption Software
Increase Product Adoption Across Your User Base
Surface adoption trends with detailed usage analytics and proactively guide customers to realize more value from your product at scale.
TRUSTED BY LEADING BRANDS
69%
increase in trial conversions
8%
increase in feature adoption
ELEVATE
Leverage data to bridge the gaps in your customer journey.
- Better understand how customers are using your product by measuring usage across every module and feature
- Track how users are moving through your product, and where they’re getting stuck, to more effectively guide them through key workflows
- Engage customers through in-app engagements that educate and optimize user workflows
- Enable users to access helpful guides and documentation without having to leave your product with Knowledge Center Bots
- Collect real-time feedback directly in your product with targeted in-app Surveys
OPTIMIZE
Give personalized, timely guidance at scale.
- Easily understand usage trends with detailed dashboards and trigger automated alerts when usage drops
- Engage seamlessly across channels with automated journeys in Journey Orchestrator that involve email, in-person, and in-product interactions
- Standardize proven Playbooks across your business to create a consistent process for mitigating adoption risks
IMPACT
Track and prove the value of your efforts.
- Document all of your customer interactions in Timeline so team members can quickly search for interesting moments and get a read on the customer’s journey so far
- Accurately reflect dips in customer usage on your health Scorecard and drive actionable next steps to stop risks in their tracks
- Ensure adoption milestones are met with Success Plans that keep everyone aligned on the customer’s True North ROI metrics
“The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attention.”
Dino Kuckovic
Customer Experience Manager
Additional Resources
The Essential Guide to Product Experience
Look around you. How many people are on their computer? Their cell phone? We’re surrounded by digital experiences, both at work and at home. Whether you’re a SaaS or cloud business, or if a digital experience is just one facet of your offerings, it’s imperative that you deliver an amazing product experience.
5 Product Adoption Challenges
We conducted a survey polling over 200 Customer Success Management (CSM) teams asking about their primary responsibilities. The results were incredibly insightful—and not what we expected.
Adobe’s Approach to In-Product Guidance: Key Learnings and Successes with PX & Audience Manager
Watch two of Adobe’s PX experts, Jackie Chevallier and Conner Hatfield, walk you through how they developed an in-product strategy for Adobe Audience Manager alongside Gainsight’s PX Client Outcomes Director, Harshi Banka.
