TRUSTED BY LEADING BRANDS
Integrated Customer Journeys
Blend human and digital outreach in a single journey.
- Automate tech touches that incorporate human outreach when customers need it the most
- Never miss a risky moment with auto-triggered alerts for your customer success team
- Eliminate inconsistencies using playbooks that accompany every alert
Personalize At Scale
Deliver white-glove experiences with fewer resources.
- Save valuable CSM time by automating important customer moments like onboarding, renewals, surveys, and more
- Prevent customer frustration with dynamic journeys that adjust to each customer instead of “one-size-fits-all” communications
- Precisely trigger outreach using the full breadth of your customer data
Go Beyond Email
Extend customer journeys into your product.
- Reach customers where they are with automated in-product outreach
- Provide resources to align with problems customers are experiencing within your product
- Create a consistent experience across your product, tech touches, and human touches as they work together to drive customer engagement
Spot Weaknesses in Your Customer Experience
Uncover trends to improve your customer journeys.
- Eliminate blind spots in your customer journey and see what actions are helping and hurting
- Understand how your customer journeys are impacting customer health scores
- Analyze multiple sources of customer data simultaneously to get a holistic view of customer experience
Deliver the Outcomes Your Customers Desire
Further customize journeys with timers and conditional wait steps
Split journeys in multiple ways based on customer behavior
Deploy NPS, CSAT, and Generic Surveys natively within Gainsight
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