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Denise Stokowski on AI as the Great Simplifier
Watch • 1 min.
Denise Stokowski on AI as the Great Simplifier

Denise Stokowski, Gainsight’s SVP of Product Management, reflects on AI’s potential to transform business interactions at every level. In a world bombarded by information, Denise…
CS Ops Unplugged presented by Gainsight" logo on a dark background, next to a retro TV displaying a black and white dog, with colorful stars and smiley face graphics around it.
Series
CS Ops Unplugged

CS Ops Unplugged showcases effective strategies from leaders in the CS Ops field through 6 unique, interactive, audience-powered sessions.
The chat interface features a purple sidebar emblazoned with "Gainsight," reminiscent of Slack's intuitive design. The main area welcomes users, suggesting resources for customer insights, and includes options like "Potential Customer Advocates," powered by an AI Agent to enhance user engagement.
Watch • 1 min.
Gainsight’s AI Agent in Slack

Gainsight is available in the Agents & Assistants section of the Slack Marketplace. Discover how Gainsight transforms customer success workflows in Slack. For more information…

Human-First AI

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Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in supercharging business growth.

Abstract background with a blue gradient and dotted patterns, featuring circular designs in the corners. The word "Gainsight" is centered in white text, subtly hinting at cutting-edge AI-driven business software solutions for customer success.
Watch • 5 min.
Unlocking AI’s Impact On Business Software And Customer Success

Product leaders discuss AI’s transformative impact on business software, emphasizing its ability to understand language, reason, and drive intuitive, impactful customer success.
A robot with a glowing head and friendly smile is featured on a colorful dotted background transitioning from blue to yellow. A speech bubble labeled "MEETS" connects "AI" with "SaaS". The design subtly hints at G2's innovative spirit in the tech space.
Watch • 25 min.
AI Meets SaaS with Jack Altman, CEO of Lattice

Learn about AI’s impact on HR in the SaaS industry. Hear from Jack Altman, CEO of Lattice, about balancing technology and people and his view…
A robot with a glowing head and friendly smile is featured on a colorful dotted background transitioning from blue to yellow. A speech bubble labeled "MEETS" connects "AI" with "SaaS". The design subtly hints at G2's innovative spirit in the tech space.
Watch • 23 min.
AI Meets SaaS with Allison Pickens, Board Director, dbt Labs and Commvault

Explore AI investments and creating Human-First Products in this expert discussion covering how AI’s role in customer success.
A robot with a glowing head and friendly smile is featured on a colorful dotted background transitioning from blue to yellow. A speech bubble labeled "MEETS" connects "AI" with "SaaS". The design subtly hints at G2's innovative spirit in the tech space.
Watch • 19 min.
AI Meets SaaS with Godard Abel, CEO of G2

Godard Abel, CEO of G2, joins Gainsight AI to address key questions about AI pricing models and opportunities in customer success.
Graphic with the words "HOT TAKES" in bold, stylized white text against a bright pink background with yellow accents. Below it is "with Gainsight AI" in smaller, dark text featuring a blue accent. The design emphasizes the impact of insights powered by advanced technology.
Watch • 1 min.
Hot Takes With Gainsight: Benefits Of AI

Nick Mehta shares a humorous and candid view on AI’s potential including real benefits like innovations in healthcare and customer service.
Nick Mehta is wearing wearing a purple hoodie sitting on a dark sofa in a modern living room. Behind him, a lamp, clock, and plant rest on a table. The wall features geometric decor and curtains, creating a cozy atmosphere.
Watch • 2 min.
What Human-First AI Means For Customer-Facing Teams

Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in…

Revenue Unplugged

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Stop seeing your customer-facing teams as a “cost center” and start unlocking the goldmine sitting in plain sight. Expansion? Retention? Upsells? They’re the hidden gems waiting in your CS engine—and leading CROs and revenue leaders are already rewriting their playbooks to make the most of them. At Gainsight’s Revenue Unplugged, we’re bringing together top revenue…

A promotional graphic with the text "ASK BRENT ANYTHING!" featuring Brent Krempges, Chief Customer Officer, and Tori Jeffcoat, Director, PMM—leaders in Customer Success at Gainsight. The Unplugged logo appears in the bottom right.
Watch • 41 min.
Ask Brent Anything

Have burning questions about goal-setting, team structuring, or integrating CS into your revenue strategy? Join us for a candid discussion with Gainsight’s CCO, Brent Krempges—a…
Webinar slide with the title "From Strategy to Execution: How to Operationalize Customer Success for Revenue Growth at Your Company" and photos of three speakers: Pascal Debets, Sarah Jennings, and Victoria Griffin.
Watch • 41 min.
From Strategy to Execution: How to Operationalize CS for Revenue Growth at Your Company

Strategy is great, but execution wins the game. This session takes a tactical approach to building scalable processes for retention, goal-setting, and driving measurable customer…
Webinar slide titled "Taking on CS as a Revenue Leader: Retention, Expansion, and the Playbook You Never Got," featuring Customer Success insights from speakers Marilee Bear, Cuyler Owens, and Amanda Georgoff.
Watch • 46 min.
Taking on CS as a Revenue Leader: Retention, Expansion, and the Playbook You Never Got

Been handed the CS reins but not the instruction manual? This no-fluff panel dives deep into the strategies, challenges, and lessons top leaders have used…
Two people holding phones face each other on a blue background with chat icons above them. Text on the left reads "WELCOME! REVENUE UNPLUGGED." Gainsight and Unplugged logos are in the lower left corner, highlighting Customer Success insights.
Watch • 25 min.
Keynote: How CROs Tackle Customer Success

For some, Customer Success and Sales go together like peanut butter and jelly. For others, it’s like pickles and ice cream—a total mismatch. Whether you’re…