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From Strategy to Execution: How to Operationalize CS for Revenue Growth at Your Company

41 min. Revenue Unplugged

Strategy is great, but execution wins the game. This session takes a tactical approach to building scalable processes for retention, goal-setting, and driving measurable customer outcomes that fuel long-term success AND dollars.

Stop seeing your customer-facing teams as a “cost center” and start unlocking the goldmine sitting in plain sight. Expansion? Retention? Upsells? They’re the hidden gems waiting in your CS engine—and leading CROs and revenue leaders are already rewriting their playbooks to make the most of…

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Up next in this series

A promotional graphic with the text "ASK BRENT ANYTHING!" featuring Brent Krempges, Chief Customer Officer, and Tori Jeffcoat, Director, PMM—leaders in Customer Success at Gainsight. The Unplugged logo appears in the bottom right.
Watch • 41 min.
Ask Brent Anything
Webinar slide titled "Taking on CS as a Revenue Leader: Retention, Expansion, and the Playbook You Never Got," featuring Customer Success insights from speakers Marilee Bear, Cuyler Owens, and Amanda Georgoff.
Watch • 46 min.
Taking on CS as a Revenue Leader: Retention, Expansion, and the Playbook You Never Got
Two people holding phones face each other on a blue background with chat icons above them. Text on the left reads "WELCOME! REVENUE UNPLUGGED." Gainsight and Unplugged logos are in the lower left corner, highlighting Customer Success insights.
Watch • 25 min.
Keynote: How CROs Tackle Customer Success