We never stop improving our customer data protections

Access Controls

  • Role-based Access Controls (RBAC) allow you to ensure your users only have access to the information they need and nothing more.

Data Encryption

  • Gainsight uses various types of encryption to protect your data, including transport, at-rest, PGP, and email API encryption.

Security & Privacy Protocols

  • Security and privacy protocols protect customers from threats at different layers, from physical to application and beyond.

Availability & Recovery

  • Our Business Continuity and Disaster Recovery programs help ensure Gainsight is ready to use when you need it. For transparency, review uptime and availability metrics any time on our publicly available status site.
Check Gainsight’s Status

Contact with any security questions, reports of vulnerabilities, or if you become aware of a possible security breach or incident.

The Buyer’s Guide to Customer Success Solutions

Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.

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