Tested, Proven, Trusted Security

Gainsight is trusted by enterprises to protect their critical customer data

Current Alerts
Here is an update on the status of the Gainsight platform in relation to vulnerability affecting the Spring Framework. Gainsight is not impacted by this.
In detail:
  1. We are on Java 8 and the affected versions are Java 9 or higher.
  2. We do not use spring-cloud-function in our code.
  3. We have and will continue to monitor any impact to our sub processors but no impact is identified at this time.


Certified by industry Standards

Companies of all sizes and industries are using Gainsight across departments to make their clients successful. We meet the most important compliance standards to ensure our security model meets and exceeds the needs of our customers.

We never stop improving our customer data protections.

Access Controls

Role-based Access Controls (RBAC) allow you to ensure your users only have access to the information they need and nothing more.

Data Encryption

Gainsight uses various types of encryption to protect your data, including transport, at-rest, PGP, and email API encryption.

Security & Privacy Protocols

Security and privacy protocols protect customers from threats at different layers, from physical to application and beyond.

Availability & Recovery

Our Business Continuity and Disaster Recovery programs help ensure Gainsight is ready to use when you need it. For transparency, review uptime and availability metrics any time on our publicly available status site.

Check Gainsight's Status

Contact security@gainsight.com with any security questions, reports of vulnerabilities, or if you become aware of a possible security breach or incident.

The Buyers Guide to Customer Success Solutions

Evaluating and purchasing a Customer Success solution can be… complicated. We've made it easy to make sure you don't miss anything with our platform-agnostic guide.

See how Gainsight can help you drive customer outcomes.