Make building communities better with Horizon AI. Check It Out

Meet the Community Platform Customers Love

Create a single community destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.


Empower Your Customers to Self-Serve with Community.

Bring your self-serve resources and product best practices together in a single location to create powerful, personalized customer experiences that drive adoption, retention, and engagement.

Community Forums

Take customer engagement to the next level with a lively community built to connect B2B users, share helpful tips, and get inspired.
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In-App Embeddables

Give customers easy access to all relevant knowledge, updates, and best practices by offering highly contextual content right inside your product.
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Knowledge Base

Transform your traditional support portal into a frictionless self-service experience powered by your help content and user-generated content.
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Product Feedback & Ideation

Build a more customer-centric product by centralizing all your customer feedback, collecting product ideas, and sharing insights with your team.
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Product Communication

Keep customers informed and updated about new product developments, releases and updates to your roadmap.
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Groups & Events

Foster more meaningful relationships by creating interest-based user groups and promoting customer events.
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Robust Community Insights That Demonstrate ROI

Track community activity and watch as your community gives you real-time insights into product satisfaction, self-service resolution, engagement, and more! Connect community data to your Gainsight Customer Success for a complete 360° view of customer health.


Create Unparalleled Customer Experiences with Powerful Integrations

Simplify how customers find answers by integrating your tech stack and leveraging federated search making it easy to find content from other systems directly in your hub.

Customer value realization sits at the nexus of our relationship with our customers. Thanks to Gainsight, we’ve made it easier for customers to do business with us. We nurture and empower them with information and education, and then we cultivate advocacy that will drive us forward.

Bart Hammond
Chief Customer Officer, Drift

Discover the community platform that keeps your customers coming back for more.