Gainsight Pricing

Start Fast and Scale With the World’s #1 Platform for Customer Success

Customer Success: Make Your Customers Wildly Successful

CS Essentials

For growing businesses and Customer Success organizations looking to start fast.

Most Popular

CS Essentials Plus

For teams looking to scale, optimize and automate their customer success organization.

Enterprise

The full power of the industry’s leading CS platform.

Unlimited Slack, MS Teams, Mobile Access

CS Essentials
CS Essentials Plus
Enterprise

Customer 360

CS Essentials
CS Essentials Plus
Enterprise

Playbooks

CS Essentials
CS Essentials Plus
Enterprise

Dashboards

CS Essentials
CS Essentials Plus
Enterprise

Scorecards

CS Essentials

Single

CS Essentials Plus

Multiple

Enterprise

Multiple

Surveys

CS Essentials

Survey Reporting

CS Essentials Plus

Horizon AI Analytics

Enterprise

Horizon AI Analytics

Email Automation

CS Essentials

Single-Step Automation

CS Essentials Plus

Multi-Step Automation

Enterprise

Multi-Step Automation

Minimum Users

CS Essentials

5

CS Essentials Plus

10

Enterprise

Call for Details

Included Customers

CS Essentials

1,000

CS Essentials Plus

2,000

Enterprise

Call for Details

CS Essentials
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CS Essentials Plus
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Enterprise
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CS Essentials Plus and Enterprise customers also have access to:

A named Customer Success Manager and a fractional Customer Success Solutions Consultant to simplify implementation and support needs.

Product Experience: Drive Better Outcomes In Your Product

Get rich product insights to drive roadmap and customer health decisions. Deliver digital in-app engagements that increase product adoption.

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Includes:

  • Product Analytics
  • In-App Guides & Engagements
  • Knowledge Center Bot(s)
  • User Surveys & Feedback
  • Support for Web, Mobile & Desktop Apps

Digital Hub: Build Communities Your Customers Will Love

Professional

Grow your first branded community

Includes:

  • 3 Admin Seats
  • Basic Product Suite
  • Self-Service Support
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Business

An integrated community to support bigger teams

Everything In Professional PLUS:

  • 5 Admin Seats
  • All Digital Hub Products
  • CSM Support
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Enterprise

Advanced integrations & support for custom requirements

Everything In Business PLUS:

  • 10 Admin Seats
  • Advanced/Custom Integrations
  • Enterprise CSM Support
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Drive durable growth with the power of customer success, product experience, and community together.

Woman in blue shirt smiling

“Community weaves in and out of countless parts of our organization… We’re constantly finding ways to deliver knowledge to both our organization and our customers.”

Jillian Bejtlich
Director, Self-Serve Customer Experience

“Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers.”

Jocelyn Brown
VP of Customer Success

“We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.”

Adrian Benic
VP Product