Customer Success: Make Your Customers Wildly Successful
CS Essentials
For growing businesses and Customer Success organizations looking to start fast.
Most Popular
CS Essentials Plus
For teams looking to scale, optimize and automate their customer success organization.
Enterprise
The full power of the industry’s leading CS platform.
Unlimited Slack, MS Teams, Mobile Access
CS Essentials
CS Essentials Plus
Enterprise
Customer 360
CS Essentials
CS Essentials Plus
Enterprise
Playbooks
CS Essentials
CS Essentials Plus
Enterprise
Dashboards
CS Essentials
CS Essentials Plus
Enterprise
Scorecards
CS Essentials
Single
CS Essentials Plus
Multiple
Enterprise
Multiple
Surveys
CS Essentials
Survey Reporting
CS Essentials Plus
Horizon AI Analytics
Enterprise
Horizon AI Analytics
Email Automation
CS Essentials
Single-Step Automation
CS Essentials Plus
Multi-Step Automation
Enterprise
Multi-Step Automation
Minimum Users
CS Essentials
5
CS Essentials Plus
10
Enterprise
Call for Details
Included Customers
CS Essentials
1,000
CS Essentials Plus
2,000
Enterprise
Call for Details
CS Essentials
CS Essentials Plus
Enterprise
Product Experience: Drive Better Outcomes In Your Product
Get rich product insights to drive roadmap and customer health decisions. Deliver digital in-app engagements that increase product adoption.
Includes:
- Product Analytics
- In-App Guides & Engagements
- Knowledge Center Bot(s)
- User Surveys & Feedback
- Support for Web, Mobile & Desktop Apps
Customer Communities: Boost Engagement and Empower Self-Service
Professional
Grow your first branded community
Includes:
- 3 Admin Seats
- Basic Product Suite
- Self-Service Support
Includes:
- 3 Admin Seats
- Basic Product Suite
- Self-Service Support
Business
An integrated community to support bigger teams
Everything In Professional PLUS:
- 5 Admin Seats
- All Digital Hub Products
- CSM Support
Everything In Professional PLUS:
- 5 Admin Seats
- All Digital Hub Products
- CSM Support
Enterprise
Advanced integrations & support for custom requirements
Everything In Business PLUS:
- 10 Admin Seats
- Advanced/Custom Integrations
- Enterprise CSM Support
Everything In Business PLUS:
- 10 Admin Seats
- Advanced/Custom Integrations
- Enterprise CSM Support
Customer Education: Improve Onboarding Through Digital Programs
Bring your digital customer education initiatives to life with the Northpass platform that gives you total control and the confidence to scale as your program matures.
Includes:
- Unlimited Learners
- Unlimited Admins
- Unlimited Course Content
Drive durable growth with the power of customer success, product experience, and community together.
“Community weaves in and out of countless parts of our organization… We’re constantly finding ways to deliver knowledge to both our organization and our customers.”
“Gainsight has made customer insight effortlessly accessible across our company. In a matter of minutes any member of the team can be equipped to interact with customers.”
“We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.”
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Products
Platform
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Solutions
- Healthcare
- Education
- Security
- Customer Success Teams
- Product Experience Teams
- Product Adoption
- Gainsight Essentials
Industries and Teams
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Resources
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Gainsight