Gainsight for Customer Success Teams

Empower your team to deliver the business outcomes your customers desire with the top-rated Customer Success Platform.

A laptop on a desk displays a graph labeled "All Objectives," showcasing data points and colored bars. The modern setting, with a lamp and documents blurred in the background, hints at innovative solutions driving customer success.

Trusted by the Top Customer Success Teams Worldwide

Deliver Success for Your Customers and Growth for Your Business

Your customers are your greatest assets. Gainsight helps you keep them happy, healthy, and flourishing, ensuring you never miss another churn risk, expansion opportunity, and everything in between.

Get the rich insights you need.

  • Centralize all of your customer data into a single, 360-degree view

  • Quickly identify critical risks and opportunities in your customer base

  • Demonstrate how your team’s activities translate into customer impact

Dashboard showcasing customer success automation includes metrics like ARR, renewal date, expansion value, health score, engagement score, and NPS. Features recent changes and sponsor departure notification for streamlined insights.

Streamline and optimize your efforts with customers.

  • Focus your time on the right tasks with data-driven alerts and prioritization

  • Leverage step-by-step guidance to drive consistency and incorporate best practices into key processes

  • Log and access notes on every customer interaction from anywhere

A tablet displays a CRM dashboard with a list of company names, contacts, dates, and tasks. One entry is highlighted, showing detailed information in a pop-up, including names, scores, and product adoption progress. The interface features a search bar and tabs.

Deliver personalized customer engagement at scale.

  • Act on data-driven Calls-to-Action triggered by customer behavior

  • End inefficient workflows with best practice Playbooks

  • Standardize touchpoints at scale with automated customer outreach

A screenshot of an onboarding success plan interface showcases a timeline with milestones, completion percentages for onboarding success, and product adoption. A chart emphasizes objectives from January to April, featuring colored horizontal bars indicating diverse completion rates.

When you are scaling to thousands of customers, you need to have a good sense of what’s going on with your customers. We let Gainsight manage a lot of that work for us.

Jeffrey Coleman
Director of Customer Success

Additional Resources

High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do…

Based on 900+ reviews, Gainsight is the leader in customer success software. In today’s economy, your time is more important than ever. When comparing customer…

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