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The Experience You Want with the Power You Need

Gainsight’s Platform turns customer success into a major competitive advantage for your company. Reflect the nuances of customer relationships, intuitively surface insights, and accelerate your efforts with built-in best practices.

Centralize your customer data

Easily connect multiple data sources with powerful integrations.

  • Make your customer success platform the core of your technology stack by easily integrating your key customer technologies 
  • Implement out-of-the-box integrations to critical systems across categories including CRM, support, business intelligence, and analytics
  • Push data and power activities using Gainsight APIs
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Model customer relationships

Mirror your business’s customer structures across Gainsight.

  • Manage multiple products, deployments or services that you’ve sold to a customer, in combination with their account hierarchy 
  • Manage the customer at every level without losing sight of the overall picture thanks to standard object structures
  • Apply Gainsight’s functionality to every dimension of the customer relationship
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Manage your data architecture

Leverage self-service control over object design.

  • Enjoy flexibility and full control over your object structure, schema, and data within Gainsight
  • Easily edit your data design through an intuitive administrative interface 
  • Continually develop and optimize your Gainsight schema as your business evolves
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See why Box chose Gainsight to power customer satisfaction, adoption, renewals, and expansion.

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Derive more from customer data

Uncover signals across even the most complex datasets.

  • Perform powerful multi-step transformations, including statistical functions, aggregations, multi-dataset merges, formulas, and time-series calculations
  • Merge and transform customer data from various sources with drag-and-drop ease to create more meaningful datasets for further analysis
  • Explore customer insights with intuitive, robust analytics and align your team with beautiful reports and dashboards
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Accelerate with best practices

Import proven assets from a community-enhanced library.

  • Channel the industry-leading expertise of the Gainsight community and team
  • Move quickly with top-rated templates across all areas of Gainsight, including playbooks, workflows, reports, and rules
  • Unite your technologies with one-click configurations for common use cases within Gainsight’s Sightline partner ecosystem
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Deliver the Outcomes Your Customers Desire
Sightline Integrations
Save time and integration resources with the first complete customer success ecosystem
Sightline Vault
Accelerate your path to value with a community-enhanced best practice asset library
Business Modeler
Capture your unique customer relationships and apply Gainsight functionality to every dimension
Flexible Data Management
Enjoy scalable, self-service control over your object structure, schema and data
Powerful Insights
Automate powerful, multi-step data transformations, and uncover critical insight
The Horizon Experience
Combine powerful capabilities with an intuitive, simple experience for users
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