Pulse Impact is on a mission to model a human-first approach to business that reflects the diverse world around us through equitable access to career pathways.

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Our Strategy

Pulse Impact creates equitable talent pipelines and access to Customer Success employment through highly-focused education and training programs, internships and industry hiring commitments for underrepresented communities.

Our strategy begins with three focus areas

Underserved communities

(including people of color, rural communities)

Returning mothers

Removing barriers for those without college degrees

"At Gainsight, our mission is to be living proof that you can win in business while being human first. Building a diverse and inclusive sector is important on the basis of social values, and it also has a material impact on business performance - the double bottom line. We have a responsibility to create an industry that represents the diversity of the world around us - our community of customers, partners, investors, and teammates puts us in a truly unique position to transform the industry's success by creating opportunities for underrepresented communities in tech."

Robin Merritt
Chief People & Operations Officer


CS YOU, our inaugural initiative built in partnership with established training institute master SV Academy, is designed to level the career playing field in Customer Success (CS).

  • 234 graduates have transitioned into full-time CS track roles.
  • Post-program, the average total wage expansion is $19.1 M.
  • Graduates are 64% women, 48% black, and 15% latinx.
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The Gainsight Admin Leadership League (GS ALL) offers intensive training that ensures graduates are GS Admin-ready and can secure a full time opportunity in the industry. The program is designed to help individuals from rural cities in India who lack placement assistance, mothers returning to work, individuals with disabilities, and new graduates.

  • GS All currently has a 100% graduation rate
  • Post-program, the average total wage expansion is 172%
  • 64% of participants were previously unemployed, and 45% are working mothers
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