• WeWork
  • Blackbaud
  • Bizzabo
  • Madison Logic
  • Trimble
  • Anaplan
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Measure every aspect of your product experience

Gainsight PX enables you to track every step of each user's journey to fully understand how they're interacting with your product over time.

  • Save Time by instantly capturing every interaction across all devices, channels, and touchpoints - no tagging or code required
  • Unify behavioral, contextual and transactional data across users, accounts or custom segments for a more complete view
  • Make Better Decisions with fully integrated reports designed to help you measure and visualize every aspect of your user experience
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Create elegant product experiences with no technical effort

With incredible precision, engage specific user segments based on time, user behavior, in-product interactions, and more - across all devices and channels.

You don’t need to be a technical expert to create in-product engagements, either; Gainsight PX comes with a gallery of templates to start from, and its drag-and-drop editor makes it easy to customize.

  • Personalize the product experience for every user at scale with contextual and timely engagements
  • Accelerate product adoption by putting a spotlight on new or critical features and then guiding users at scale on how to use it
  • Reduce Product escalations by enabling users to learn your product while finding the answers to common questions without ever needing to contact support
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Hear directly from users on what they like and dislike when it matters most

Understand what users want and need to create a better product experience. Gainsight PX makes it easy for users to share feedback with in-product and email-based surveys.

  • Increase relevancy of user feedback by triggering in-product surveys to specific segments, or to users after specific product usage requirements are met
  • Flexible survey options allow you to create custom, multi-question, multiple-choice, ratings and open-ended surveys
  • Track and improve product experience over time and provide visibility into results across the company
  • We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.

    Adrian Benić VP Product