Featured Resource
The Business Case for Customer Success Management:
Whitepaper (Forrester Report)
By Business Challenge
By Industry
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Healthcare
Deliver proactive, preventative care that enables you to retain and grow your customer base.
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Education
Manage learner's experience, and deliver educational outcomes.
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Security
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
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Gainsight Essentials New
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
By Team
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Customer Success Empower and enable your CSMs.
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Product Create elegant product experiences.
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Customer Experience Identify trends across the customer journey.
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Revenue and Sales Drive a high performing renewals process.
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IT and Analytics Consolidate your Customer Data.
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Executives Align on customer heath and opportunities.
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Customer Resources
Industry Resources
By Role
About Gainsight
Resource Library
Accelerate success with Essentials eBooks, events, videos, and more.
Events & Webinars
Ain't no event like a Gainsight event, 'cause the learning opportunities don't stop! Join us for an upcoming session or watch one on-demand!
Latest Blog Posts
We’re dropping knowledge on the weekly so you can navigate your growth journey to NRR nirvana. Explore our latest posts.
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Sabina Pons | May 2022
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The 4 Types of Data You Must Include in Your Customer 360 Heath Tracking
Evan Williams | April 2022
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Gainsight Clients Have Higher Growth Rates, Net Retention and Valuation Multiples
Nick Mehta | June 2021
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Five Questions to Ask When Creating Your First Tech Touch Customer Segment
Lauren Kennedy | September 2020
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Customer Success and Product Experience – Better Together, Now More Than Ever
Harshita Banka | May 2020
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5 Reasons Why Product Experience Is More Important Now Than Ever
Ganesh Subramanian | March 2020
Guides & eBooks
In-depth guidance for customer success and product experience knowledge seekers who are ready to raise their game.
Customer Stories
Dropbox
Founded in 2007, Dropbox is building the world’s first smart workspace. Dropbox’s Customer Success team began the implementation of Gainsight in spring of 2020 with the goal of evolving its customer health score. With Gainsight, Dropbox has been able to: Form a cross-functional team with members of CS, data science, and analytics, Develop a new health score and aggregate data feeding into it, Equip the CSM team with dashboards and data to drive their weekly meetings, And more! Read the case study to learn more about how Gainsight enables Dropbox’s Customer Success team.
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Kount
Launched in 2007, Kount offers innovative fraud prevention solutions used by over 6,500 companies globally, including some of the most recognized brands in retail, ecommerce, and banking. Kount had implemented Gainsight CS to replace a customer success platform that didn’t serve its needs. However, CSMs still tracked renewals manually via spreadsheets. And the product team struggled to access and analyze product usage data. Needing to automate and streamline more core processes, Kount harnessed Gainsight RO’s Renewal Center capabilities, Gainsight PX, and the next generation of the Gainsight platform: NXT.
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Mission Cloud Services
Mission is a trusted managed cloud services provider and Premier Consulting Partner for businesses using – or migrating to – Amazon Web Services (AWS). In moving forward with a high-touch Customer Success model, Mission sought to avoid a more manual way of managing customer health and engagement. Instead of relying on the sentiment of each CSM, Mission wanted a single pane-of-glass view to customer success activities and the health and engagement levels of their customer base.
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Singular
Since its founding in 2014, Singular has focused on helping marketers unify their data, optimize for growth, and get timely, intelligent insights to guide data-driven decision making. The Singular platform is integrated with over 2,000 global marketing and advertising partners and, by combining spend and in-app performance, provides customers with the deepest insights into return on advertising spend. As a result, it enables the standardization and insights marketers need through what it calls marketing science. As Singular grew, its inability to easily forecast and analyze key information worsened. They needed to put the Customer Success organization in the best possible position as the company scaled. In this case study, you’ll discover how Gainsight helped Singular.
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Greenhouse
Greenhouse Software, a privately held company founded in 2012, provides best-of-breed talent acquisition software and services that helps businesses become great at hiring through a powerful, structured hiring approach. Greenhouse provides access to a large partner ecosystem, the right technology, know-how and support to take on what’s next.
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The Easiest Way to Start with Gainsight
Deliver an exceptional product experience by deeply understanding what users are doing in your product—and proactively guiding them to value.
Essentials Provides a Clear and Prescriptive Path to Success:
Check Out GS Essentials
Plan + Assess
Get everyone at your company on the same page about how customer success will become a growth engine for your business.
Build + Deliver
Expedite outcomes from customer success for both your customers and your business.
Onboard + Operate
Orchestrate your data, processes and team around customer success using all the essential tools and technology from Gainsight.
Mature + Optimize
Easily expand into more of Gainsight’s robust feature set as your customer success program matures.
Next Steps
Maturity Assessment
Take the Self-Guided Gainsight Maturity Assessment
Identify and set the priorities that will rocket customer success through each stage of maturity.
Start Assessment
Demos & Events
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Schedule a Demo
Schedule a Demo
Take a look at how Gainsight Essentials would impact your business.
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PX Essentials
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Set up the foundation that will create product-led growth for your company.
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