Resource Library

Accelerate success with Essentials eBooks, events, videos, and more.

Events & Webinars

Ain't no event like a Gainsight event, 'cause the learning opportunities don't stop! Join us for an upcoming session or watch one on-demand!

On-Demand

Launching New Features and Guiding Users to Value

Register

Webinar

Jul 15th 9:00 am PT

Fueling Your CS Strategy via Product Experience

Register

On-Demand

Launching your First Digital-First Segment

Register

On-Demand

Operationalizing the Sales to CS Handoff

Register

On-Demand

Create a Meaningful & Predictable Health Scorecard

Register

On-Demand

Make Accurate & Actionable Data a Priority

Register

On-Demand

Selling the Value of CS Internally and Externally

Register

On-Demand

EVOLVE with Gainsight: Product Launch Series

Register

On-Demand

10 Things to Avoid in 2022 During Your Pursuit of Customer Success

Register

On-Demand

Evolve Your CS Strategy and Power Growth Across the Customer Lifecycle

Register

On-Demand

Aligning Product & Customer Success Teams to Fuel Growth

Register

On-Demand

Lessons Learnt Launching CS & Gainsight into Hyper Growth

Register

On-Demand

Driving Alignment and Collaboration with an End-to-End Value Framework (Gamechanger CCO Series)

Register

On-Demand

Driving Product-Led Growth with the Right Tech Stack

Register

On-Demand

Evolving to Essential: How Customer Success Teams and Technology Became Must-Haves in the Age of Value

Register

Latest Blog Posts

We’re dropping knowledge on the weekly so you can navigate your growth journey to NRR nirvana. Explore our latest posts.

Guides & eBooks

In-depth guidance for customer success and product experience knowledge seekers who are ready to raise their game.

tools

Aligning Responsibilities & Outcomes For Customer Success

Download

tools

Creating An Onboarding Experience Customers Will Love

Download

tools

Learn How To Better Anticipate and Predict Customer Renewals

Download

tools

Establishing Scaleable, Effective Customer Success Playbooks

Download

tools

The Role Of Change Management In Your Customer Success Platform Selection

Download

datasheet

Forrester Report: The Business Case For Customer Success Management

Download

datasheet

10 Laws of Customer Success

Download

tools

PLG Readiness Assessment

Download

tools

Customer Success Budgeting Template

Download

ebook

10 NEW Laws of Customer Success

Download

ebook

Product-Led Success: The Professional’s Handbook

Download

ebook

NRR: Your Most Important Growth Metric

Download

ebook

The Customer Success Playbook to Key Performance Indicators

Download

ebook

The Customer Success Playbook to Adoption

Download

ebook

The Customer Visibility Playbook

Download

Customer Stories

Dropbox

Founded in 2007, Dropbox is building the world’s first smart workspace. Dropbox’s Customer Success team began the implementation of Gainsight in spring of 2020 with the goal of evolving its customer health score. With Gainsight, Dropbox has been able to: Form a cross-functional team with members of CS, data science, and analytics, Develop a new health score and aggregate data feeding into it, Equip the CSM team with dashboards and data to drive their weekly meetings, And more! Read the case study to learn more about how Gainsight enables Dropbox’s Customer Success team.

Read More

Kount

Kount, an Equifax company and provider of digital identity and fraud solutions, lacked visibility into users’ product experience. Anecdotal information drove decision making, rather than insights pulled from data – resulting in frustrated users, a poor user onboarding experience, and churn.

Read More

Mission Cloud Services

Mission is a trusted managed cloud services provider and Premier Consulting Partner for businesses using – or migrating to – Amazon Web Services (AWS). In moving forward with a high-touch Customer Success model, Mission sought to avoid a more manual way of managing customer health and engagement. Instead of relying on the sentiment of each CSM, Mission wanted a single pane-of-glass view to customer success activities and the health and engagement levels of their customer base.

Read More

Singular

Since its founding in 2014, Singular has focused on helping marketers unify their data, optimize for growth, and get timely, intelligent insights to guide data-driven decision making. The Singular platform is integrated with over 2,000 global marketing and advertising partners and, by combining spend and in-app performance, provides customers with the deepest insights into return on advertising spend. As a result, it enables the standardization and insights marketers need through what it calls marketing science. As Singular grew, its inability to easily forecast and analyze key information worsened. They needed to put the Customer Success organization in the best possible position as the company scaled. In this case study, you’ll discover how Gainsight helped Singular.

Read More

Greenhouse

Greenhouse Software, a privately held company founded in 2012, provides best-of-breed talent acquisition software and services that helps businesses become great at hiring through a powerful, structured hiring approach. Greenhouse provides access to a large partner ecosystem, the right technology, know-how and support to take on what’s next.

Read More

The Easiest Way to Start with Gainsight

Deliver an exceptional product experience by deeply understanding what users are doing in your product—and proactively guiding them to value.

Essentials Provides a Clear and Prescriptive Path to Success:

Check Out GS Essentials

Plan + Assess

Get everyone at your company on the same page about how customer success will become a growth engine for your business.

Build + Deliver

Expedite outcomes from customer success for both your customers and your business.

Onboard + Operate

Orchestrate your data, processes and team around customer success using all the essential tools and technology from Gainsight.

Mature + Optimize

Easily expand into more of Gainsight’s robust feature set as your customer success program matures.

Next Steps

Maturity Assessment

Take the Self-Guided Gainsight Maturity Assessment

Identify and set the priorities that will rocket customer success through each stage of maturity.

Start Assessment

Demos & Events

Join a Live Demo or Event

Regular learning opportunities for those with an insatiable curiosity hunger for customer success.

Register Now

Schedule a Demo

Schedule a Demo

Take a look at how Gainsight Essentials would impact your business.

Scedule a Demo

PX Essentials

Try PX Essentials for Free

Set up the foundation that will create product-led growth for your company.

Get Started