Resource Library

Accelerate success with Essentials eBooks, events, videos, and more.

Events & Webinars

Ain't no event like a Gainsight event, 'cause the learning opportunities don't stop! Join us for an upcoming session or watch one on-demand!

Webinar

Nov 15th 9:00 am PT

Customer Success Catapult Webinar Series Presented by Gainsight Essentials

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On-Demand

Launching New Features and Guiding Users to Value

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On-Demand

Fueling Your CS Strategy via Product Experience

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Launching your First Digital-First Segment

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Operationalizing the Sales to CS Handoff

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Create a Meaningful & Predictable Health Scorecard

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Make Accurate & Actionable Data a Priority

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Selling the Value of CS Internally and Externally

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EVOLVE with Gainsight: Product Launch Series

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10 Things to Avoid in 2022 During Your Pursuit of Customer Success

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Evolve Your CS Strategy and Power Growth Across the Customer Lifecycle

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Aligning Product & Customer Success Teams to Fuel Growth

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Lessons Learnt Launching CS & Gainsight into Hyper Growth

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Driving Alignment and Collaboration with an End-to-End Value Framework (Gamechanger CCO Series)

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Driving Product-Led Growth with the Right Tech Stack

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Latest Blog Posts

We’re dropping knowledge on the weekly so you can navigate your growth journey to NRR nirvana. Explore our latest posts.

Guides & eBooks

In-depth guidance for customer success and product experience knowledge seekers who are ready to raise their game.

tools

Aligning Responsibilities & Outcomes For Customer Success

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tools

Creating An Onboarding Experience Customers Will Love

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tools

Learn How To Better Anticipate and Predict Customer Renewals

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tools

Establishing Scaleable, Effective Customer Success Playbooks

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tools

The Role Of Change Management In Your Customer Success Platform Selection

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datasheet

Forrester Report: The Business Case For Customer Success Management

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datasheet

10 Laws of Customer Success

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tools

PLG Readiness Assessment

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tools

Customer Success Budgeting Template

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ebook

10 NEW Laws of Customer Success

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ebook

Product-Led Success: The Professional’s Handbook

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ebook

NRR: Your Most Important Growth Metric

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ebook

The Customer Success Playbook to Key Performance Indicators

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ebook

The Customer Success Playbook to Adoption

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ebook

The Customer Visibility Playbook

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Customer Stories

Vertex

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Dealerware

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OpenSesame

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TapCart

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O’Reilly

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The Easiest Way to Start with Gainsight

Deliver an exceptional product experience by deeply understanding what users are doing in your product—and proactively guiding them to value.

Essentials Provides a Clear and Prescriptive Path to Success:

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Plan + Assess

Get everyone at your company on the same page about how customer success will become a growth engine for your business.

Build + Deliver

Expedite outcomes from customer success for both your customers and your business.

Onboard + Operate

Orchestrate your data, processes and team around customer success using all the essential tools and technology from Gainsight.

Mature + Optimize

Easily expand into more of Gainsight’s robust feature set as your customer success program matures.

Next Steps

Maturity Assessment

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Demos & Events

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Regular learning opportunities for those with an insatiable curiosity hunger for customer success.

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