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Customer Retention Gainsight Essentials Scale & Efficiency

Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight

Prior to having Gainsight, Glean’s CS Team tried managing everything through one master excel sheet. Lauren Kennedy, Head of CS at Glean made sure to find a CS solution to level up its internal tracking and efficiency, but also wanted to make sure its new vendor would be able to seamlessly transition all of its data. Gainsight was the partner to make it happen.

I’ve done a rip and replace of a product before and it is painful. With Gainsight Essentials, it’s a really approachable product for us now that still gives us the flexibility and customization that the full scale of Gainsight has always offered.

Lauren Kennedy
Head of Customer Success at Glean

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