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Learn why the best companies across the world choose Gainsight’s industry-leading products – Customer Success, Product Experience, Customer Communities, and Customer Education.

Gainsight G2 Badges Spring 2024: Leader - Enterprise; Leader - Mid-Market; Users Most Likely To Recommend - Small Business

Less Churn, More Expansion, Happier Customers.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

Customer Retention Clear Filters

LeanIX Drives Expansion in a Multi-Product Ecosystem

LeanIX used Gainsight to manage their multi-product offering, tracking customer health within complex relationships to drive cross-sell expansion.

Customer Expansion Customer Retention

Currencycloud Takes Control of the Customer Experience

Using Gainsight customer success tools, Currencycloud deployed better metrics that gave them visibility into the customer journey, unlocked efficiencies that helped their Customer Success team…

Customer Retention Scale and Efficiency

Cloudinary Goes from One Size Fits All To Tailored Customer Journeys

With a customer base spanning across multiple industries, the media experience company was looking to tailor its customer journeys for different customer needs.

Customer Retention Scale and Efficiency

SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%

SPS Commerce simplifies the retail process by providing cloud-based supply chain software services for suppliers, retailers, third-party logistics providers, and partners. SPS needed a robust…

Customer Retention

Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials

Studytube was looking for a more robust CS solution. After using Planhat for four years, the team realized it needed a tool that could provide…

Customer Retention Gainsight Essentials Scale & Efficiency

Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight

Prior to having Gainsight, Glean’s CS Team tried managing everything through one master excel sheet. Lauren Kennedy, Head of CS at Glean made sure to…

Customer Retention Gainsight Essentials Scale & Efficiency

Olive Finds Process and Structure with Gainsight Essentials

Casey Baldin was a one-woman team at Olive. With the guidance of Gainsight, she was able to create processes and structures with the help of…

Customer Retention Gainsight Essentials

6sense Adds Visibility and Consistency to Its Customer Experience with Gainsight Essentials

When 6sense outgrew its old CS solution, they turned to Gainsight for a more robust offering. Gainsight Essentials provided the blueprint for 6sense to maximize…

Customer Retention Gainsight Essentials

Miro Scales Its Digital Efforts Through Gainsight CS

Online workspace company, Miro wanted to launch its Digital CS motion. Using Gainsight CS, they were able to move from a high-touch model to building…

Customer Retention Scale & Efficiency

How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach

ADP struggled to get a single-thread view of a client. With Gainsight, they gained extra visibility into the customer relationship.

Customer Retention Scale & Efficiency

Mavenlink Masters Product-Market Fit with Gainsight PX and CS Data Insights

Mavenlink, a leader in professional services SaaS, leveraged Gainsight PX and CS to develop data-driven frameworks, tracking adoption, addiction, and attitude metrics, ultimately boosting client…

Customer Retention Product Adoption

How Gong Uses Community to Fuel ARR and Customer Retention

Gong’s active community enabled knowledge sharing at scale and improved customer retention, product stickiness, and ARR.

Customer Expansion Customer Retention

NAVEX Increases NPS Responses 500% with Digital Customer Success Strategies Powered by Gainsight

NAVEX used Gainsight CS to implement a Digital Customer Success strategy that enabled CSMs to efficiently improve customer engagements at scale.

Customer Retention Digital Customer Success

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