Less Churn, More Expansion, Happier Customers.
Best-in-class companies share their stories, strategies, and experience with Gainsight.
Region
Customer Industry
Customer Size
LeanIX Drives Expansion in a Multi-Product Ecosystem
LeanIX used Gainsight to manage their multi-product offering, tracking customer health within complex relationships to drive cross-sell expansion.
Currencycloud Takes Control of the Customer Experience
Using Gainsight customer success tools, Currencycloud deployed better metrics that gave them visibility into the customer journey, unlocked efficiencies that helped their Customer Success team…
Cloudinary Goes from One Size Fits All To Tailored Customer Journeys
With a customer base spanning across multiple industries, the media experience company was looking to tailor its customer journeys for different customer needs.
SPS Commerce Improves the Learning Experience and Boosts Customer Retention by 30%
SPS Commerce simplifies the retail process by providing cloud-based supply chain software services for suppliers, retailers, third-party logistics providers, and partners. SPS needed a robust…
Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials
Studytube was looking for a more robust CS solution. After using Planhat for four years, the team realized it needed a tool that could provide…
Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight
Prior to having Gainsight, Glean’s CS Team tried managing everything through one master excel sheet. Lauren Kennedy, Head of CS at Glean made sure to…
Olive Finds Process and Structure with Gainsight Essentials
Casey Baldin was a one-woman team at Olive. With the guidance of Gainsight, she was able to create processes and structures with the help of…
6sense Adds Visibility and Consistency to Its Customer Experience with Gainsight Essentials
When 6sense outgrew its old CS solution, they turned to Gainsight for a more robust offering. Gainsight Essentials provided the blueprint for 6sense to maximize…
Miro Scales Its Digital Efforts Through Gainsight CS
Online workspace company, Miro wanted to launch its Digital CS motion. Using Gainsight CS, they were able to move from a high-touch model to building…
How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
ADP struggled to get a single-thread view of a client. With Gainsight, they gained extra visibility into the customer relationship.
Mavenlink Masters Product-Market Fit with Gainsight PX and CS Data Insights
Mavenlink, a leader in professional services SaaS, leveraged Gainsight PX and CS to develop data-driven frameworks, tracking adoption, addiction, and attitude metrics, ultimately boosting client…
How Gong Uses Community to Fuel ARR and Customer Retention
Gong’s active community enabled knowledge sharing at scale and improved customer retention, product stickiness, and ARR.
NAVEX Increases NPS Responses 500% with Digital Customer Success Strategies Powered by Gainsight
NAVEX used Gainsight CS to implement a Digital Customer Success strategy that enabled CSMs to efficiently improve customer engagements at scale.
