Customer Success

Switch To Gainsight Essentials Gives commercetools An Efficiency Boost

At commercetools, the previous customer success tool was limited in automation, lifecycle customization, and reporting. Switching to Gainsight Essentials not only met their current needs, but also provided a scalable solution for growth. Adopting Gainsight revolutionized their processes, enhancing visibility and efficiency in customer success management.

Gainsight has all the functionalities we needed at the moment, but also it’s a solution that can grow with us.

Nina Batlak
Customer Success Operations Manager at commercetools