On-Demand Events

A treasure trove of customer success expertise

Upcoming Event Calendar
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On-Demand Webinar
Reducing Cost to Serve with AI and Agentic

Every CS leader wants to scale, but how do you do it without losing the quality, trust, and outcomes your customers expect? In this session…

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On-Demand Webinar
When CS is Powered by AI Insights: How Staircase Supercharges Retention and Growth – EMEA

Customer Intelligence and AI are reshaping how revenue and CS leaders drive outcomes. In this session with Gainsight Product Marketing Manager, Andrew Brown, and Senior…

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On-Demand Webinar
When CS is Powered by AI Insights: How Staircase Supercharges Retention and Growth – US

Customer Intelligence and AI are reshaping how revenue and CS leaders drive outcomes. In this session with Gainsight Product Marketing Manager, Renee Johns Goodenough, and…

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On-Demand Webinar
Evolve 2025

Evolve is Gainsight’s annual look at what’s new, what’s next, and what’s now in Customer Success. This year, we’re not just evolving our products—we’re redefining…

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White text on a blue gradient background reads "Digital CS Unplugged," with the "U" in "Unplugged" resembling an unplugged cord. Below, smaller text says "Presented by Gainsight.
On-Demand Webinar
Unplugged: Digital Customer Success From Theory to Reality

Whether you call it customer experience, enablement, education, or success—one thing’s clear: silos are out, and unified ecosystems are in. Hear top experts discuss how…

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On-Demand Webinar
Women of CS: Executive AI Mastery – Advanced Prompting Strategies for Leadership Teams

AI isn’t just a tool. It’s a leadership advantage. But getting outsized value from AI starts with better prompting. Join Lauren Salanitro of Cascade, Missie…

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On-Demand Webinar
Behind the Strategy: The Tech Ecosystem Powering Scaled CX

When people talk about tech stacks, it usually stops at a tool list. But the truth is: the stack isn’t the strategy, it’s the support…

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A smiling woman with blonde, wavy hair, wearing a dark patterned top, is centered in a circular frame on a blue background with a "Webinar" label and abstract lines, highlighting the First 90 Days of Customer Success.
On-Demand Webinar
My First 90 Days Owning Customer Success: A CRO’s Playbook

For Gainsight’s Chief Revenue Officer, Marilee Bear, the first 90 days leading Customer Success were eye-opening. Complex incentives, fuzzy retention metrics, and buried expansion signals…

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On-Demand Webinar
Women in Customer Success Preparing for AI and Agents

AI in Customer Success is evolving quickly. What started with assistants that summarise calls or draft emails has now advanced to intelligent agents that can…

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A blue graphic features a glowing central star, concentric circles, and icons of people—representing autonomous agents—linked by dashed and solid lines. "Webinar" and a laptop symbol appear in the top left, highlighting ways to reach customers.
On-Demand Webinar
Autonomous Agents: Agents that Reach the Customers You Can’t

Keeping and growing every customer is critical. That means treating every customer like your best, even your long-tail accounts. But humans can’t be everywhere at…

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Two men, Nick Mehta and Chuck Ganapathi, discuss customer retention in front of a blue background, with their names and titles displayed: Nick Mehta, Board Member; Chuck Ganapathi, CEO, Gainsight. "Webinar" appears in the top left corner.
On-Demand Webinar
The Future of Retention

What does the past teach us about where retention is headed next? After nearly 13 years as CEO, Nick Mehta has collected 13 lessons from…

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On-Demand Webinar
The New Rules of Digital Experience Teams: Skills, Structure, & Strategy

You’ve seen it in Slack channels, LinkedIn threads, 1:1 convos—and yep, we’ve got the data to back it up: the walls between customer education, community,…

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A dark blue graphic shows interconnected icons and photos of people, representing an AI-powered network. Red icons indicate alerts and group activities, with a “New Customer Alert” message. "Webinar" text appears in the top left corner.
On-Demand Webinar
Customer Agents: Scaling Customer Engagement with AI

Once you nail risk detection, it’s time to supercharge ongoing engagement. In this session, we’ll dive into Customer Agents—AI-driven automations that deliver better, personalized service…

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On-Demand Webinar
Team Agents: Agents that Tell You What Your Customers Won’t

Data can be noisy, and customers won’t always raise their hand to let you know there’s a risk. In this session, we’ll spotlight Team Agents—AI…

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On-Demand Webinar
Pulse Unplugged 2025

Join us for Pulse Unplugged — a half-day virtual encore of the biggest ideas from Pulse 2025. Explore how AI and digital scale are transforming…

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On-Demand Webinar
When to Tag in AI—And When to Lead With Your CSM

Customer Success has always been about relationships, but today’s CS teams are stretched thin, drowning in admin work, reactive firefighting, and managing a growing list…

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On-Demand Webinar
Turn Data into Action: How CS Teams Can Leverage AI to Drive Growth

AI is transforming Customer Success, but for many CS and revenue leaders concerns around data privacy, technical complexity, and unclear ROI continue to stall progress.…

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On-Demand Webinar
Reaching Agentic Maturity: The Path to Agentic Scale

Since it changed the game in 2023, we’ve leveraged generative AI to draft emails and prep meetings—but that’s just the beginning. Join Gainsight CEO Nick Mehta…

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On-Demand Webinar
Efficient by Design: Building a Scalable CS Experience

This webinar is built for CS leaders who want to move beyond firefighting and start designing smarter, more efficient customer experiences. You’ll learn how high-performing…

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A webinar slide shows customer health stats, a smiling woman with glasses, and a chatbot message on a blue background with digital elements highlighting customer readiness and growth signals.
On-Demand Webinar
Unlocking Expansion: How to Spot the Signals That Customers Are Ready to Grow

Learn how to uncover the signals that customers are ready to grow. Signals that are often buried in conversations, behaviors, and product usage trends that…

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Two digital screens are displayed side by side on a blue and purple gradient background with orange curved lines. The left screen shows the Gainsight CS online learning platform; the right screen highlights a chat interface with a voice message in What's New.
On-Demand Webinar
Hot Off the Pulse Stage: See What’s New in Gainsight CS

We took the stage at Pulse and unveiled powerful new features designed for the realities of today’s Customer Success teams. Whether you’re scaling fast, running…

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A woman sits at a table, eyeing her laptop thoughtfully. On the left, graphics reveal a portfolio summary with numbers and charts, showcasing customer success metrics like a health score of 26 and details on highly engaged customers—key insights for boosting revenue.
On-Demand Webinar
Growth Unlocked: How Top CROs Drive Revenue with Customer Success

Marilee Bear, Gainsight’s CRO, has been at the forefront, crafting and implementing effective strategies that use Customer Success to significantly boost revenue. Join her and…

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On-Demand Webinar
CS-Driven Expansion Your Business Can’t Ignore

Expansion revenue isn’t luck—it’s strategy. And the best CS teams? They’re not just keeping customers—they’re fueling growth and winning big with Sales. Join Roman Dalichow,…

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On-Demand Webinar
AI as Your CS Co-Pilot: How CS Teams Are Driving Real Impact

AI is everywhere, but what’s real, what’s hype, and how can CS teams actually use it to drive impact today? Join us as we tackle…

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On-Demand Webinar
Community Reimagined: Unlocking ROI Through Connection and Learning

Erica Kuhl, EVP & GM at Gainsight, is no stranger to trailblazing. As the original architect of Salesforce’s community strategy and now the force behind…

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A woman in a red sweater smiles against a blue background. Overlay text displays "Customer Health" metrics: AI-generated Churn Score of 26 with a downward trend and 7 Highly Engaged Customers driving $21,290 in revenue. A speech bubble asks, "Hi Erin, how can I assist you?".
On-Demand Webinar
Revenue Unplugged 2025

Stop seeing your customer-facing teams as a “cost center” and start unlocking the goldmine sitting in plain sight. Expansion? Retention? Upsells? They’re the hidden gems…

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On-Demand Webinar
The Agentic AI Shift: Are You Ready to Lead or Lag?

Agents are the future of customer engagement. The real question: Are you prepared to lead this shift, or will you be left playing catch-up? Join…

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A person wearing glasses uses a tablet next to a flowchart. The chart integrates AI to enhance an email sequence for audience engagement: an email is sent, and based on its open status, it strategically transitions into PX Engagement or invites participants to a webinar.
On-Demand Webinar
Trends to Watch: Navigating the Future of Digital CS in the Age of AI Webinar

The future of Customer Success is digital, and AI is leading the charge. Are you prepared to adapt? Join DCS expert Holly Goodliffe and Gainsight…

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On-Demand Webinar
Revenue-Driven CS: Proving ROI & Driving Executive Alignment

Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Join this exclusive masterclass to learn how to build…

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A woman sits at a table, eyeing her laptop thoughtfully. On the left, graphics reveal a portfolio summary with numbers and charts, showcasing customer success metrics like a health score of 26 and details on highly engaged customers—key insights for boosting revenue.
On-Demand Webinar
Gainsight + Skilljar: Upskilling Education in Customer Success

As AI reshapes customer success and digital strategies scale, one thing is clear—customer education is the key to long-term impact. Now, Gainsight is taking customer…

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On-Demand Webinar
Leading with AI: How Top Executives Leverage AI to Run a Business

Embrace AI as a core tool in your executive arsenal. Join Gainsight’s CEO, Nick Mehta and President and COO, Chuck Ganapathi for an insightful webinar exploring…

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Graphic featuring the word "Unplugged" with a plug icon, presented by Gainsight. A thoughtful person with curly hair appears next to a digital notification about stakeholder changes and an option for an AI-assisted introductory email, enhancing post-sales engagement.
On-Demand Webinar
Gainsight Unplugged: AI for Post-Sales

From must-have AI skills for 2025 to tested tactics that save time and deliver results, you’ll get everything you need to elevate your post-sales game…

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A person smiling, with overlaid stats: Companies 21.43K, Renewals Next 90 Days $146.17M revenue with 122 files, CSAT 95.69. Framed within a "Webinar" graphic, it showcases a Customer Success Playbook focused on retention strategies and client satisfaction.
On-Demand Webinar
From Retention to Revenue: EMEA’s Customer Success Playbook for 2025

Gainsight’s recently released CS Index report polled global audiences on key CS trends and industry needs heading into 2025. During this discussion, Tori Jeffcoat, Director…

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On-Demand Webinar
Transforming Customer Success into a Revenue Powerhouse

Customer Success is no longer just about retention, it’s about driving growth. Are you ready to lead the charge? Join us on for an exclusive…

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On-Demand Webinar
AI CSMs: Our Future, or Fiction?

AI is changing everything—including Customer Success, but let’s answer the questions on everyone’s mind: Will it make CSMs more valuable, or make them obsolete? Can…

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On-Demand Webinar
CS Index: What’s Hot, and Not, in 2025

We learned a lot in 2024: AI is rewriting the rules. CS is expanding into new industries. And CSMs are juggling more than ever—and our…

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