On-Demand Events
A Treasure Trove of Customer Success Expertise
Gainsight Product Event
Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during our Product Event.
Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions
Meet your customers where they are instead of making them come to you.
How To Build an Advocacy Recognition Program with Gainsight
Learn how customer advocacy experts from Gainsight, JAMF, and RingCentral are building advocacy programs.
Disparate data—it’s the bane of any company. And the larger you are, the bigger the impact (and the harder it is to consolidate).
Join Gainsight CEO Nick Mehta and Gartner VP Analyst Michael Maziarka, co-author of Gartner’s recently published Market Guide for Customer Success Platforms.
CS solutions enable teams to work more efficiently and scale their CS strategy. With these capabilities, CSMs can manage more accounts and focus their time…
So you’ve planned out your roadmap, executed on it, and launched your new feature—now what? The work doesn’t stop after a feature is released. It’s…
Growth teams understand that trials and onboarding are critical experiences to ‘get right’ to drive value and conversion. But what does a great experience look…
One of the most fundamental questions you need to understand about each customer—and your client base in general—is, “Are they actually using and engaging with…
Is there anything that causes more sleepless nights or gray hairs than planning a presentation before your Board of Directors? There’s so much riding on…
It’s been said that companies should spend more time falling in love with their customers’ problems, not their own product. Look around you – it’s…
To ensure continued support and funding, it’s essential that your C-Level suite understands the impact that your Customer Success strategy is achieving. It’s imperative that…
Driving success for your customers is a company-wide initiative, and creating alignment between your Product and Customer Success teams is essential in that effort. Each…
Your customer comes into contact with so many teams at your company. But if you’re not aligned, the experience is inconsistent, disjointed, and inefficient. Sound…
Do you have a 360 view of your customer? It can feel impossible to get ahead of customer retention and growth without one. But building…
Gainsight launched it’s latest productivity features and machine learning. From building the foundation of Customer Success, to scaling your process with deeper analytics and automation,…
“I have perfect data”… said no one ever. Hear from Cameron Marijosius, SVP of Customer Success at GovOS, about how she creates an actionable and…
Most companies have a customer health score…but is it actionable? Can you define what an “orange” customer is? Let’s simplify health scoring and boil it…
Expanding the Account Management team by 5x in 12 months? Getting them onboarded in one week? Doing it all for a global, distributed workforce? Sounds…
In customer success, digital success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale.
High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how do…
Gainsight launched it’s latest productivity features and machine learning.
Drawing on his personal experience building innovative SaaS products, Mickey Alon, the founder of Gainsight PX, will cover the principles of Product-led growth strategy and…
This webinar will explore how to adapt your CS strategy, so that it continues to deliver on its promise to maximise customer value. As your…
Mother’s Day is right around the corner, and we’re celebrating with Sabina Pons, co-author of Pressing ON As a Tech Mom Come join Sabina and…
If you want to make more money, you need to get more customers. It’s a simple fact. But all those new customers need to be…
To ensure continued support and funding, it’s essential that your C-Level suite understands the impact that your Customer Success strategy is achieving.
Digital success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale. Join Gainsight’s Director of Customer Success,…
Delivering Customer Success at scale to all clients (irrespective of size) has become more important now than ever before. Whilst providing a “high touch” approach…
Net Dollar Retention (NDR) is a leading SaaS metric that is strongly correlated to SaaS valuations, rewarding companies with expansion-oriented contracts. High-performing Customer Success teams…