On-Demand Events

Erica Kuhl, EVP & GM at Gainsight, is no stranger to trailblazing. As the original architect of Salesforce’s community strategy and now the force behind…

Stop seeing your customer-facing teams as a “cost center” and start unlocking the goldmine sitting in plain sight. Expansion? Retention? Upsells? They’re the hidden gems…

Agents are the future of customer engagement. The real question: Are you prepared to lead this shift, or will you be left playing catch-up? Join…

The future of Customer Success is digital, and AI is leading the charge. Are you prepared to adapt? Join DCS expert Holly Goodliffe and Gainsight…

Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Join this exclusive masterclass to learn how to build…

As AI reshapes customer success and digital strategies scale, one thing is clear—customer education is the key to long-term impact. Now, Gainsight is taking customer…

Embrace AI as a core tool in your executive arsenal. Join Gainsight’s CEO, Nick Mehta and President and COO, Chuck Ganapathi for an insightful webinar exploring…

From must-have AI skills for 2025 to tested tactics that save time and deliver results, you’ll get everything you need to elevate your post-sales game…

Gainsight’s recently released CS Index report polled global audiences on key CS trends and industry needs heading into 2025. During this discussion, Tori Jeffcoat, Director…

Customer Success is no longer just about retention, it’s about driving growth. Are you ready to lead the charge? Join us on for an exclusive…

AI is changing everything—including Customer Success, but let’s answer the questions on everyone’s mind: Will it make CSMs more valuable, or make them obsolete? Can…

We learned a lot in 2024: AI is rewriting the rules. CS is expanding into new industries. And CSMs are juggling more than ever—and our…

Your community deserves more than a “good enough” solution. At a certain point, free platforms or those with limited capabilities can’t keep up with your goals for…

With revenue per headcount becoming a top priority, scaling customer success isn’t just a goal—it’s a necessity. Your leadership team is increasing CSM ratios while…

With growing books of business and more on our plates, customer-facing teams are being asked to work faster (and smarter). And AI is proving to…

In this masterclass, you’ll learn about advanced negotiation tactics that CSMs can leverage to drive better customer outcomes and elevate their role in renewal. We’ll…

Keeping up with every conversation in a growing community is tough, and knowing when to jump in with that crucial human touch can be even…

You’ve rolled out your self-serve program and are empowering your customers like never before. Now what? The icing on the cake, of course. We’re talking…

Don’t miss out on an exclusive opportunity to double the ROI of your investment in customer success with insights from two industry leaders – our…

Did you know that 70% of B2B companies are going all-in on customer communities? That’s because online communities have become a powerhouse for driving growth,…

Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during…

Join Digital Success Unplugged to discover the playbook for reducing the load on your CS teams while driving better outcomes without increasing costs. And yes,…

Looking for the perfect recipe to create self-sufficient customers? This session has you covered. Join us to dive into the core ingredients of a self-sufficient…

As AI rapidly evolves, its transformative effect on Customer Success (CS) is increasingly significant. In this webinar, we will explore how AI is reshaping the…

For businesses focused on recurring revenue, growth goes beyond the initial sale. Customer success-driven organizations know they must continuously meet expectations while identifying new opportunities.…

We’ll cover how to leverage data, AI tools, and personalised approaches to navigate challenging conversations, build stronger customer relationships, and close deals more effectively. Whether…

AI has promised us speed and efficiency. And when we can collect customer insights in real-time, via AI-powered sentiment analysis of live conversations, those promises…

Is it time to evolve your Customer Success strategy to meet your business and customers’ even more evolving needs? Absolutely—and the key is to create…

Human-First AI is transforming how we work – from real-time analysis of millions of customer conversations (as they happen), to constant Copilot’s that answer our…

Meet your customers where they are instead of making them come to you. How? By integrating your Customer Education programs into the flow of their lives.…

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. As our AI needs grow, CS professionals are looking for…

In our final entry, learn how human-first AI brings together your teams and your customers. You’ll hear from fellow customers putting Gainsight’s playbook into practice,…

Your customers are the backbone of your organization, but are you harnessing their power effectively? Join us for an engaging webinar to learn how customer…

With a multitude of use cases, core technologies like a CRM or your CSP sometimes require an overhaul to better reflect your current users needs…

Understanding and addressing the real-world outcomes your customers seek from your product is essential for transforming educational content into a strategic tool that drives their…

Join us to explore how AI-driven solutions can enhance customer self-service and satisfaction, rapidly upskill employees from novices to experts, and match customers with their…