On-Demand Events
A Treasure Trove of Customer Success Expertise
Gainsight Product Event
Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during our Product Event.
Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions
Meet your customers where they are instead of making them come to you.
How To Build an Advocacy Recognition Program with Gainsight
Learn how customer advocacy experts from Gainsight, JAMF, and RingCentral are building advocacy programs.
We learned a lot in 2024: AI is rewriting the rules. CS is expanding into new industries. And CSMs are juggling more than ever—and our…
With revenue per headcount becoming a top priority, scaling customer success isn’t just a goal—it’s a necessity. Your leadership team is increasing CSM ratios while…
Keeping up with every conversation in a growing community is tough, and knowing when to jump in with that crucial human touch can be even…
Don’t miss out on an exclusive opportunity to double the ROI of your investment in customer success with insights from two industry leaders – our…
Did you know that 70% of B2B companies are going all-in on customer communities? That’s because online communities have become a powerhouse for driving growth,…
For businesses focused on recurring revenue, growth goes beyond the initial sale. Customer success-driven organizations know they must continuously meet expectations while identifying new opportunities.…
As AI rapidly evolves, its transformative effect on Customer Success (CS) is increasingly significant. In this webinar, we will explore how AI is reshaping the…
Join Digital Success Unplugged to discover the playbook for reducing the load on your CS teams while driving better outcomes without increasing costs. And yes,…
Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during…
Human-First AI is transforming how we work – from real-time analysis of millions of customer conversations (as they happen), to constant Copilot’s that answer our…
When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. As our AI needs grow, CS professionals are looking for…
Get Ready! Gainsight is proud to sponsor Richard Millington’s latest comprehensive course to help you master community management! Over the last 15 years, Richard has…
Between Netflix, Amazon, and Spotify, technology dominates every aspect of our lives. Still, the essence of human interaction remains irreplaceable. So, how can you balance…
AI can be both exciting, and scary. Often, because we’re not yet sure what AI can do for us, and how to use it in…
This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…
This year’s event will bring B2B SaaS post-sales teams together to unleash the power of your customers, leveraging digital scale efficiencies and human-first AI tools…
Technology is everywhere and advancing at a rapid pace, but we can’t lose sight of the connections and relationships that make us human—and that extends…
Expanding Your Customer Success Playbook: Now that your CS team is equipped to forecast churn, monitor the health of your customers, and automate proactive engagements,…
Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success!
Are you hiring your first CSMs, or in the middle of a re-org to formalise your CS program and don’t know where to start? Watch…
Do you know if your customers are utilizing key facets of your product suite or which features are stickiest? In this webinar, Morgan Redwine from…
Watch this for Gainsight PX Demo Day webinar to Learn What Makes People Click 93% of people think the software they buy does something different…
The Future of Digital Engagement: Leveraging Community and Customer Success (Gamechanger CCO Series)
Creating a digital led engagement is becoming table stakes for organizations. As customers go through their journey with an organization, they want to get help…
A CSM for all customers! A lofty goal for sure…but in reality, we know this can’t be. But how do we make sure customers still…
Should Marketing and Customer Success teams own a pipeline number? When an organization makes a decision to track pipeline sourced by Customer Success teams, it…
Hear from leading professionals in Customer Success as they answer the question: What is essential to you in Customer Success? From demystifying your data to defining your…
This webinar will explore how to bring the best Change Management practices to your organisation, ensuring you maximise your customers ROI. By nature, people struggle…
Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers. Watch this webinar to…
When elevating your customer success organization, it’s critical to operationalize your systems and strategies. Digital-led success models make this possible in an effort to support…
Get all the important results and insights from the Customer Success Index 2022. Gainsight, in partnership with RevOps Squared, released the Customer Success Index 2022…
Learn how CS and CX teams can drive further growth through expansion and advocacy. Hear from guest speaker Forrester VP and Principal Analyst Amy Bills…
With the power of growth comes great responsibility – to scale efficiently. As customer success organizations scale, it’s important to prioritize internal alignment and processes…
Growing revenue through the scope of customer success requires the right investments financially, and the right teams operating effectively.
Adopting a Product Led Growth motion is now table stakes for SaaS companies.